You can get immediate access to your FARO® account information, products and licenses, warranty status, support cases, and more by registering for an account at FARONow. Getting an account is easy. Just go to https://faronow.faro.com and request your free account.
When you are ready to use FARONow, review the list of services and usage details in the following sections.
FARONow is a centralized self-help online resource where you can get global, around-the-clock information and help for FARO hardware and software from any computing device.
Here is a list of just a few of the things you can do with FARONow.
Navigate to https://faronow.faro.com, the Login page appears. Enter your Username (usually your email) and Password, then click Login.
If you have forgotten your Password, on the login page enter your username and click Log In, then click Forgot your password?
On the next screen, enter your Username/email and you will receive an automated email that provides a link to where you can enter a new one.
Troubleshooting Tips:
If you are still unable to reset your password, please contact FARO Support.
After a successful login the Welcome/Homepage page appears.
Displays the number of Cases currently open by product type. Depending on the "Role" type assigned to your user account, some cases may not be viewable by all users. Role types are defined as follows:
Role types are set during the user account creation by FARO. If you wish to change this setting contact FARO Support.
The number in center displays the number of assets that are applicable for warranties.
The number in center lists the number of assets that are applicable for certification.
The User dropdown menu provides access to user and account setting information and preferences. |
Contact information can be found on the My Profile page. This page lists general contact information about the current user. Click the button at the top right of the page to change any of the entries. |
The portal has been designed to support our global clients in English, Spanish, German, French, Italian, Japanese, Chinese (Simplified), Portuguese (Brazil), Korean, Thai, and Turkish. Changing the language setting will change all the text, navigation, and prompts within the FARO Portal to the desired language. The language setting can be found on the My Settings page under the Location section. To change the language, select the desired language from the Language dropdown menu and then click the button at the top right of the screen. |
Note: Currently these features are not enabled. The FARO Portal provides detailed control of email notifications for a variety of events. Email notifications can be found on the My Settings page under the Email Notifications section. To change any of the notifications listed, simply check or uncheck the associated box and then click the button at the bottom right of the screen. |
The Change password link can be found on the My Settings page under the Account section. To change your password, click on the Change Password link and complete the fields on the Change My Password screen. Once complete click the button at the bottom right of the screen. You must adhere to the following password rules:
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To view, edit, or create a new support case, click on MY RECORDS on the main navigation bar and then CASES on the sub-navigation bar.
By default the FARO Portal will filter the list to "Recently Viewed" cases, to see all open cases, click the dropdown arrow and select My Org's Open Cases. Depending on the "Role" type assigned to your user account, some cases may not be viewable by all users. Role types are defined as follows:
Role types are set during the user account creation by FARO. If you wish to change this setting contact FARO Support. |
From the Cases page, click on any case number to view detailed information about the case. The Details tab lists all pertinent information about the case including the case status, effected assets, description of issue/question, and communication preferences.The Related tab will list all Case Comments specific to the case in chronological order as well as Calibration Certificates if applicable.
The fastest way to get answers is to create a support case.
Click on MY RECORDS on the main navigation bar and then CASES on the sub-navigation bar. | |
Click the NEW CASE bar at the top of the CASES screen. | |
The New Case form appears. Fill in the form. When you are done, check the form for acuracy and completeness, then click Submit.
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You are done! You will receive an automated email within minutes and a Support Agent will contact you in less than a day. If you do not receive the automated email, check your Junk or Spam email folder. Firewalls also can block automated emails. If a Support Agent has not contacted you within 24 hours, contact FARO Support.
To view assets assigned to the account, click on MY RECORDS on the main navigation bar and then ASSETS on the sub-navigation bar.
By default the FARO Portal will filter the list to "Recently Viewed" assets, to see all assets, click the dropdown arrow and select My Org's Assets. The My View selection, will only display assets assigned to the current FARONow! user. |
Assets are listed by Asset Name, the Asset Name is generated as follows:
From the Assets Page, click on any Asset Name to view detailed information about the asset. The Details tab lists all pertinent information about the asset including the product name, version/revision information, original ship date, and warranty and certification dates .The Related tab will list all Cases specific to the asset and Calibration Certificates if applicable.
To view the warranty status or certification date of a specific asset:
To download the Calibration Certificate of a specific asset:
Requests for warranty renewals are quick and easy to create using the FARO Portal.
Asset--Clicking in the field will display a list of recently viewed assets. If the desired asset is not shown, enter the first couple of digits of the asset and then click the grey search box. The Asset windows appears where you can scroll through the products beginning with the search query. Click the asset related to the case you are creating. If you are still unable to locate the asset, the MY RECORDS>ASSETS page will list all assets registered to your account.
Severity Level--Select an item that best fits your situation from the drop-down menu.
Contact Name--Confirm that the correct name is pre-populated. If not, type the first few letters of the contacts first name, relevant contacts will be listed below.
Account--Select the Account associated with the case/asset.
Preferred Method of Contact--Select how you want to be contacted: by email or phone, If you selected phone, enter the phone number in the Case Contact Phone field.
Subject--Enter a meaningful title that you and a Support Agent can both understand.
Description--Enter a complete explanation of your question or issue.
You are done! You will receive an automated email within minutes and a Support Agent will contact you in less than a day. If you do not receive the automated email, check your Junk or Spam email folder. If a Support Agent has not contacted you within 24 hours, contact FARO Support.
Certification requests are quick and easy to create using the FARO Portal.
FARONow! has an intuitive status tracker/progress bar for any RMA submitted. Simply view the details of any RMA Case and the progress bar (located on the top of the page) will give you its current status.
Status definitions are as follows:
There are three special statuses that might appear depending on your particular case.
To view the available reports, click on REPORTS on the main navigation bar.
The main Report screen is displayed,
Click on any one of the reports to view, then click on the View Report button to view the report details in tabular format.
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