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FARO® Knowledge Base

Warranty Plans for FARO Hardware

Warranty Icon

Warranty Options at a Glance

Here is what is included in each type of warranty offered by FARO. Click a links to see the details about each warranty option.

  Manufacturer's
Standard
Standard Premium Premium Plus
Technical Support & Self-Help Knowledge Base Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Parts & Labor Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Meet Service Completion Goals Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Shipping From FARO To You* Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
1 Annual Calibration   Check Mark Icon Check Mark Icon Check Mark Icon
Shipping To & From FARO Service Center*     Check Mark Icon Check Mark Icon
Loaner During Repairs     Check Mark Icon Check Mark Icon
Loaner During
Repairs & Calibration
      Check Mark Icon

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Overview

Your FARO® device is a precision tool. Sending it to the factory for periodic calibration enhances its performance and accuracy. To make sending in your device easy and convenient, FARO offers several types of warranty plans. Here we provide details about plan options. All plans come in monthly or one-year packages. Contact Warranty Renewal for details and pricing.

Manufacturer's Standard Warranty

Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, and Hand-Held Scanners.

This plan comes with the initial purchase of your FARO device and includes these things when scheduled in advance before the warranty expiration date.

  • Free technical support: email, phone, and self-help knowledge base
  • Parts, labor, and return shipping charges *
  • Service completion targets 
    • Within 7 working days from receipt of your FaroArm, ScanArm, or LLP.
    • Within 10 working days from receipt of your 3D Imager
    • Within 14 working days for Laser Trackers, Laser Projectors, Laser Scanners, and Hand-Held Scanners
  • Multi-point checkup with any service

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Standard Warranty

Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, and Hand-Held Scanners.

This is a plan you can purchase to add to your manufacturer's warranty. It includes these things when scheduled in advance before the warranty expiration date.

  • Includes everything in the Manufacturer's Standard Warranty
  • One free annual cleaning, calibration, and re-certification with every year of warranty purchased

Premium Warranty

Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, and Laser Scanners
This is a plan you can purchase to get additional services, including these things when scheduled in advance before the warranty expiration date.

  • Includes everything in the Standard Warranty
  • Shipping charges to and from the factory *
  • Loaner device shipped the next business day for services other than annual cleaning, calibration, and re-certification

* Shipping charges excludes custom brokerage fees, duties, taxes, and VAT

Premium Plus Warranty

Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, 3D Imagers, and Laser Scanners
This is a plan you can purchase to get additional services, including these things when scheduled in advance before the warranty expiration date.

  • Includes everything in the Premium Warranty
  • Loaner device shipped the next business day for all services, including annual cleaning, calibration, and re-certification