Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products Hardware - All FARO Products                
Quantum FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E              
Faro/Scan Arm FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage FaroArm/ScanArm - Digital Template    
Serial FaroArm Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver              
Gage Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
ScanArm ScanArm - Design ScanArm 2.5C ScanArm - Design ScanArm 2.0 ScanArm - Forensic ScanArm ScanArm - Design ScanArm            
Laser Line Probe Laser Line Probe - Prizm Laser Line Probe - FAROBlu HD/SD V6 Laser Line Probe - Edge HD V6 Laser Line Probe - Edge ES V5 Laser Line Probe - Edge V4 Laser Line Probe - V3 Laser Line Probe - V2 Laser Line Probe - V1    
Laser Tracker Laser Tracker - Vantage S6 Laser Tracker - Vantage E6 Laser Tracker - Vantage S Laser Tracker - Vantage E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi  
Imager 3D Imager - Cobalt                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
Hand Held Scanner 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 2D Hand Held Scanner - ScanPlan            
Laser Projector Laser Projector - Tracer M Laser Projector - Tracer SI Scan Head - Digi-Cube              
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - WebShare Server and Webshare 2Go          
SCENE Ver SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT        
RevEng RevEng - RevEng                  
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
As-Built As‑Built - AutoCAD As‑Built - Revit VirtuSurv - VirtuSurv 2018              
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        

Hardware

All FARO Products

Chinese

English

French

German

Japanese

Portuguese

Spanish

FARO® Knowledge Base

Warranty Plans for FARO Hardware

Warranty_Icon_En.png

Warranty Options at a Glance

Here is what is included in each type of warranty offered by FARO. Click a links to see the details about each warranty option.

  Manufacturer's
Standard
Standard Premium Premium Plus
Technical Support & Self-Help Knowledge Base Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Parts & Labor Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Meet Service Completion Goals Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Shipping From FARO To You* Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
1 Annual Calibration   Check Mark Icon Check Mark Icon Check Mark Icon
Shipping To & From FARO Service Center*     Check Mark Icon Check Mark Icon
Loaner During Repairs     Check Mark Icon Check Mark Icon
Loaner During
Repairs & Calibration
      Check Mark Icon

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT
 

Overview

Your FARO® device is a precision tool. Sending it to the factory for periodic calibration enhances its performance and accuracy. To make sending in your device easy and convenient, FARO offers several types of warranty plans. Here we provide details about plan options. All plans come in monthly or one-year packages. Contact Warranty Renewal for details and pricing.

NOTE: Misuse, ware and tear, and unwarranted damage are not covered by any warranty plan. Please refer to the End User License Agreement, the FARO Service Policy section for details. 

Manufacturer's Standard Warranty

Available in North and South Americas region only for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, and Hand-Held Scanners.

This plan comes with the initial purchase of your FARO device and includes these things during the specified warranty period, ending at the warranty expiration date.

  • Free technical support: email, phone, and self-help knowledge base
  • Parts, labor, and return shipping charges *
  • Service completion targets 
    • Within 7 working days from receipt of your FaroArm, ScanArm, or LLP.
    • Within 10 working days from receipt of your 3D Imager
    • Within 14 working days for Laser Trackers, Laser Projectors, Laser Scanners, and Hand-Held Scanners
  • Multi-point checkup with any service

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Standard Warranty

Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, and Hand-Held Scanners.

This is a plan you can purchase to add to your manufacturer's warranty. It includes these things when scheduled in advance before the warranty expiration date.

  • Includes everything in the Manufacturer's Standard Warranty
  • One free annual cleaning, calibration, and re-certification with every year of warranty purchased

Premium Warranty

Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, and Laser Scanners
This is a plan you can purchase to get additional services, including these things when scheduled in advance before the warranty expiration date.

  • Includes everything in the Standard Warranty
  • Shipping charges to and from the factory *
  • Loaner device shipped the next business day for services other than annual cleaning, calibration, and re-certification

* Shipping charges excludes custom brokerage fees, duties, taxes, and VAT

Premium Plus Warranty

Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, 3D Imagers, and Laser Scanners
This is a plan you can purchase to get additional services, including these things when scheduled in advance before the warranty expiration date.

  • Includes everything in the Premium Warranty
  • Loaner device shipped the next business day for all services, including annual cleaning, calibration, and re-certification