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FARO® Knowledge Base

Warranty Plans for FARO Hardware

Warranty_Icon_En.png

Warranty Options at a Glance

Here is what is included in each type of warranty offered by FARO. Click a links to see the details about each warranty option.

  Manufacturer's
Standard
Standard Premium Premium Plus
Technical Support & Self-Help Knowledge Base Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Parts & Labor Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Shipping From FARO To You* Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
1 Annual Calibration**   Check Mark Icon Check Mark Icon Check Mark Icon
Shipping From You To a FARO Service Center*     Check Mark Icon Check Mark Icon
Loaner During Repairs     Check Mark Icon Check Mark Icon
Loaner During
Repairs & Calibration
      Check Mark Icon

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT. Shipping charges to a FARO Service center will be covered if the unit fails within 90 days of a repeat service or the initial ship date.
** For warranties that include calibrations, calibrations are only active during the life of the warranty

Overview

Your FARO® device is a precision tool. Sending it to the factory for periodic calibration enhances its performance and accuracy. To make sending in your device easy and convenient, FARO offers several types of warranty plans. Here we provide details about plan options. All plans come in monthly or one-year packages.

NOTE: Misuse, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan. Please refer to the End User License Agreement, the FARO Service Policy section for details. 

Manufacturer's Standard Warranty

Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, Photonics hardware, and Hand-Held Scanners.

This plan is automatically applied upon purchase to any of the above listed products at no additional cost. The end date of this warranty coverage is always the exact day, one year after the initial ship date. This warranty plan includes the following coverage:

  • Free technical support: email, phone, and self-help knowledge base
  • Parts, labor, and return shipping charges *
  • Service completion target of 7-14 working days from receipt of your device.
  • Multi-point checkup with any service

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Standard Warranty

Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, and Hand-Held Scanners.

This plan can be purchased to extend the benefits of the Manufacturer's Standard Warranty after it expires. It includes these benefits when scheduled in advance before the warranty expiration date.

  • Includes everything in the Manufacturer's Standard Warranty
  • One free annual cleaning, calibration, and re-certification with every year of warranty purchased

Premium Warranty

Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, and Laser Scanners

This plan can be purchased at any time during an active Standard or Manufacturer's Standard Warranty. It includes these benefits when scheduled in advance before the warranty expiration date.

  • Includes everything in the Standard Warranty
  • Shipping charges to and from the factory *
  • Loaner device shipped the next business day for services other than annual cleaning, calibration, and re-certification

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT.  EMEA customers located in zone 5 (customs countries located outside the EU) incur an additional yearly fee to cover shipping costs.

Premium Plus Warranty

Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, 3D Imagers, and Laser Scanners

This plan can be purchased at any time during an active Standard or Manufacturer's Standard Warranty. It includes these benefits when scheduled in advance before the warranty expiration date.

  • Includes everything in the Premium Warranty
  • Loaner device shipped the next business day for all services, including annual cleaning, calibration, and re-certification

Keep Your Maintenance/Warranty Plan Current

By keeping your warranty current and active, you will gain peace of mind knowing that repair and service costs are completely covered.  Loaner equipment is also available to minimize any potential downtime (Premium and Premium Plus plans only). Additionally, you will have access to our 24x7 self-help Knowledge Base, our personalized FARONow! portal and FARO certified customer support from experienced agents during normal business hours.

If your warranty plan is ending soon, or already expired, it’s quick and easy to get back under an active plan. We’ve introduced a new way to renew your warranty for your FARO® hardware and software – our new FARONow! customer service portal. FARONow! personalizes your experience and allows you to:

  • Choose the asset(s) you want to renew
  • Track your unit during certification
  • Access it anywhere, anytime, with any device
  • Have more immediate information and support

Ready to access your portal account?

Create an account or log in with an existing account at faronow.faro.com