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FARO® Knowledge Base

Warranty Renewal and Software License Key Updates

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Quick Steps

Here is all you have to do. Click any of these links to get details.

  1. Check to see if you have a valid warranty.
  2. Work with the agent to confirm if you already have a valid warranty or you must renew it.
    • If you have a valid warranty, and you have already tried to upgrade your existing installation of FARO software without success, skip the steps below and contact FARO Support.
    • If you must renew your warranty, once you have arranged payment and the agent confirms your warranty is valid, download and save the FARO Software you want to upgrade.
  3. Once the software is installed, contact FARO Support to and ask the agent to update your product/license key.

Overview

As part of upgrading your FARO software, if when you tried to update your product/license key the process failed, then you may need to check if you have a valid software warranty. If the release date for the software you want to upgrade is after your warranty expiration date, then you must purchase a warranty extension before you can update your product/license key and run the software.

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 30 minutes or less once you have renewed your warranty
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
Prerequisites
  • Internet connection
    If you do not have an internet connection, contact FARO Support.
  • The computer you use with FARO software
Supported Software
  • CAM2 Measure 10
  • CAM2 Q 1.5 and later
  • CAM2 SmartInspect
  • CAM2 Gage 2.0 and later
  • SCENE 5.1 and later

Details

  1. Purchase a warranty extension.
  2. Once the agent has confirmed your purchase, download and save the FARO Software you want to upgrade. You will not be able to run the software yet.
  3. Contact FARO Support and tell the agent you have just renewed your warranty and want to update your product/license key. The agent will walk you through the process and get you up and running as fast as possible.