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FARO® Knowledge Base

Warranty Status and Software Update Eligibility

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Quick Steps

If you are located in the EMEA or Asia Pacific geographic region, skip the rest of this article and contact FARO support for your region.

If you are located in the Americas geographic region, here is all you have to do. Click a link to get details.

Overview

After you have downloaded and installed an upgrade for your existing FARO software installation, when you try to install and run the software you might see a window asking you to enter a product/license key when you open the software. To clear this window, you need to update your product/license key. 

Product/license keys are related to software warranties. If you have a valid warranty, you can quickly update the product/license key and use your FARO software. If your warranty has expired, then you must purchase a warranty extension and update your key before you can use the software. This article shows you how to check your warranty on the Americas FARO Support Portal.

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 30 minutes or less of you have a valid warranty
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
Prerequisites
  • Internet connection
  • The computer you use with FARO software
  • FARO software upgrade already installed on the computer--Refer to the See Also list to download and install FARO software
Supported Software
  • CAM2 Measure 10
  • CAM2 Q 1.5 and later
  • CAM2 SmartInspect
  • CAM2 Gage 2.0 and later
  • SCENE 5.1 and later
Back to top

Check the Software Release Date

Software release dates are in the articles for downloading FARO software. These steps show you how to find them. 

  1. Refer to the See Also list and click the link for the software you want to upgrade. This takes you to the download articles for that software.
  2. Notice the table in the Quick Steps section. The release date for the current software version appears in the first column. If you are looking for the release date for a different software version, scroll to the Earlier Versions section.

    Release Date for the Most Recent Version

    Release Dates for Earlier Versions

  3. Write down the release date for the version you are using to upgrade.
  4. Go to Check Your Warranty Expiration Date to continue.

Check Your Warranty Expiration Date

If you know your warranty expiration date, compare it to the software release date you wrote down. If it is before the warranty expiration date, go to upgrade an existing installation of FARO software to continue. If it is after the warranty expiration date, go to renew my warranty and update my FARO software product/license key to continue.

If you do not know your warranty expiration date, you can find it your account on the FARO Americas self-service Support Portal. If you do not have an account, you can create one. These steps assume you have an account.

  1. Click this link to go to the FARO Americas Support Portal.
  2. Enter your User Name and Password.
    Americas Support Portal Login
  3. Click View My Assets.

    Americas Support Portal Welcome Page

  4. In the list of Assets, look at the Warranty Expires column. Here you see the expiration dates for all the FARO products you own. Find the one that relates to the software you are upgrading.

    Americas Support Portal List of Assets Page

    If you need more details about the asset to make sure you have the right one, click Details next to the Asset Name on the left.

    Americas Support Portal Asset Details Page

  5. Compare the warranty expiration date to the software release date you wrote down. If the release date is before the warranty expiration date, go to upgrade an existing installation of FARO software to continue. If it is after the warranty expiration date, go to renew my warranty and update my FARO software product/license key to continue.