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FARO® Knowledge Base

Shipping-Exporting FARO Products and Commonly Required Information

Cross Boarder Shipping


This article will cover:

Guidelines & Documentation for International Returns

Important: Read before beginning process.


International return guidelines and documentation for shipping equipment to FARO® US service facilities.

  • Shipper must indicate on the commercial invoice: "GOODS RETURNING FOR REPAIR”
  • The country of manufacture should be indicated:
    • US - United States
    • DE - Germany
    • SG - Singapore
    • CH - Switzerland
    • IT - Italy
  • If covered by FARO’s warranty plan, there is no charge to the customer for repairs. 

    The commercial invoice should read: "FREE OF CHARGE, WARRANTY REPAIR"
  • The cost of the item should be on the commercial invoice with the statement:

  • Provide Harmonized Tariff Schedule number (HTS). HTS number applies ONLY to U.S. origin commodities being returned to the USA for repair.
  • Provide RMA# (Return Material Authorization), description, part number, serial number, and quantity of parts being returned.
  • Prior to exporting goods for foreign repair, formally register the purchased goods with the local customs office. Necessary arrangements with the shipper's local customs department must be made BEFORE exporting their goods to the USA for repair.
  • Shipper must pre-pay in advance all the shipping charges, including customs clearance & final delivery in the USA. Master Waybill must state “Free Domicile”.
  • FARO will not accept Cash On Delivery (C.O.D.) shipments.
  • FARO will not be responsible for the customs clearance, brokerages fees & final delivery of the goods. Unless, pre-arranged by customer. 

U.S.A: Documentation You May Need

  • Commercial Invoice

    • A document used to determine the value of the goods, enables exporter to collect money from importer and assist clearing goods through Customs.

  • Packing list
    • A list of the shipment's contents, such as: quantities, items model numbers, dimensions and net and gross weights.
  • Bill of Lading
    • Describes how the goods will be shipped (Inland, Ocean or Air).
  • Certificate of Origin
    • A certificate identifying in what country the goods originated. 
  • Regulation Forms, if applicable, for the FDA, FCC, or MA. 
    • For example, you must include a completed FDA form when shipping any product containing a laser, such as the FARO Laser Tracker. See this section of the article for a list of our products and which regulations go with it.

ATA Carnet

  • A Carnet is an international customs document commonly known as the "Merchandise Passport".
  • Facilitates virtually all types of temporary imports into foreign countries.
  • Valid for up to one year and can be used for any number of visits in any member countries.


ATA Carnet consists of:

  • A green cover that identifies the shipper, authorized representatives and the countries that will be transited and traveled to.
  • A General List which is a detailed description of all the items in the shipment including serial numbers, if applicable.
  • Export, import, re-export, re-import and transit certificates are included in the ATA carnet.

    The number of certificates in the ATA carnet depends upon the number of countries you plan to transit and travel to and how many times you will leave and re-enter the U.S. You will need a certificate each time you leave a country, enter a country and pass through a country with the exception of the European Union.


  • Reduces costs to the exporter.
    Eliminates value-added taxes (VAT), duties, and the posting of security normally required at the time of importation.
  • Simplifies Customs procedures.
    This single document acts as U.S. registration, thus facilitating re-entry into the U.S. with the merchandise, and enables duty-free and tax-free entry into as many Carnet member countries as needed for up to one year.
  • No Surprises.
    Exporters, freight forwarders or business travelers may purchase a  Carnet at a one-time predetermined cost, before the shipment or departure takes place.

Under what conditions might a claim be filed against a Carnet?

  • Goods are not re-exported within one year. 
  • Goods are lost or stolen and not properly reported. 
  • Carnet certificates are not properly validated by customs officials on the way into or out of the U.S. or foreign country. 
  • Improper or inadequate description of merchandise on the General List. 

Avoiding Duties, Taxes and Penalties

Important: To avoid duties, taxes and penalties; follow these instructions carefully.

Failure may result in a penalty of up to 40% of the general list value. Review the back of the blue carnet jacket for detailed instructions.

  1. Departing the United States 

    Prior to leaving the U.S., the holder must sign the first green counterfoil on the bottom right on the space that reads "Signature of Holder". The official carnet (NOT a copy) should be presented to customs for validation before the goods depart. Be certain that the customs official stamps and signs the shaded portions of the green front cover bottom left hand side of form and yellow exportation counterfoil to activate the carnet.

  2. Entering into the Foreign Country
    Collect your luggage, both personal and commercial. Present the ATA Carnet to the customs official. Be sure that customs signs and stamps the white counterfoil when entering the foreign country. Then sign the first white Importation Voucher page at the bottom right, under your printed name. The customs inspector will sign and stamp the shaded portion. They will then tear out the voucher. I would suggest, before leaving this customs area, tell customs the day and time you are departing to find out where the customs office is to see an inspector prior to check in and departure (for use in step 3). 

  3. Departing the Foreign Country
    Before checking in, YOU MUST SEE CUSTOMS. Present the ATA Carnet to the customs official. Sign the white re-exportation voucher on the bottom, under your printed name. The customs inspector will sign and stamp the shaded portion. They will then tear out the voucher. Be sure that customs signs and stamps the white counterfoil when entering the foreign country. 

  4. Arrival back into the U.S.A. – MOST IMPORTANT
    When re-entering the United States – YOU MUST SEE U.S. CUSTOMS. Present the ATA Carnet to the customs inspector. Have customs sign and stamp the yellow re-importation counterfoil at the top. Custom will not remove and part of this page, it should remain in the Carnet.


  • Customers (shippers) are advised to indicate the following on the commercial invoice: 


    Any cost of goods stated on the commercial invoice to show as 

  • FARO recommends applying for temporary import and export permit to avoid any custom and tax issue when arm is being return back to Origin Country of Export from Singapore after the service.

  • For service that is not available in the local country, and if the equipment has to be shipped out to a cross border Service Centre, Customer will be liable for the Custom Duties and taxes (if applicable).

  • For cross border shipments, customers must advise their forwarder to prepare and submit the required Custom paperwork to declare that the equipment is being shipped to another country for service and will be return after service.

    Note: This declaration can only be done by the Importer of Record (IOR) in Custom Record.


    If an Asian customer buys from Singapore (ie. US$), the IOR is the customer.

    If an Asian customer buys from FARO Shanghai (i.e. RMB), the IOR is FARO Shanghai.


See this article about including a Pro-Forma Invoice with your shipment.

Frequently Asked Questions

When you ship FARO products across national borders or export them, you may be asked to provide documentation about the characteristics or properties of the items you are shipping. Here is a list of information that is commonly required to meet most national or border control, import or export regulations.


  • Q: What is FARO's International Shipping IRS number?
  • A: 59-3157093 for FARO Global Headquarters in Lake Mary, Florida US.
         59-3742372 for FARO in Exton, Pennsylvania US.
  • Q: Are these products considered dangerous freight?
  • A: Products containing lithium ion batteries are classified as dangerous goods. 

    See this article about Battery Transportation and Disposal Regulations for the Vantage S/E Laser Trackers batteries.
    See this article for traveling with the Focus Laser Scanner.
    See this article for traveling with the Focus Laser Tracker.
  • Q: What is the Export Control Classification (ECCN) number?
  • A: For all FARO products (unless noted otherwise), the ECCN is EAR-99.
  • Q: What determines if an export license is required?
  • A: The ECCN number determines if a license is required according to the receiving countries regulations.
  • Q: What does NHFC stand for? What does it mean?
  • A: The National Motor Freight Classification (NMFC) is a standard that provides a comparison of commodities moving in interstate, intrastate and foreign commerce.

    Commodities are grouped into one of 18 classes--from a low of class 50 to a high of class 500--based on an evaluation of four transportation characteristics: density, stowability, handling and liability. Together, these characteristics establish a commodity’s “transportability.”
  • Q: What freight class and NMFC code are FARO products classified as?
  • A: For all FARO products (unless noted otherwise): Class 92.5 and the NMFC#: 188560-07.

    For Heavy duty Tripods and Granite Cart (ACCS0164): Class 70 and NMFC #: 188560-09.
  • Q: What is the Harmonized Commodity number or Schedule B number?
  • A: For any model FaroArm and Tracker the number is 9031.49.4000.
  • Q: What is the Accession number?
  • A: The Accession number applies only to products and models that have a laser. See table below for reference.
  • Q: Are there any shipping disclaimers/procedures for any FARO products?
  • A: Yes. See this article about an important shipping disclaimer regarding the Laser Tracker.

Accession Numbers for 2020

Product Region Accession Number
All models of FaroArm Any Not applicable
All models of FARO Laser Line Probe  Florida, USA 1930554-001
All models of FARO Laser Tracker Pennsylvania, USA 1939553-000
All models of the FARO Tracer Pennsylvania, USA 1939553-000
All models of FARO Focus Laser Scanner Germany 1930554-000
FARO Freestyle Scanner 3D Germany  1930554-000
All models of FARO Scan Localizer Germany 1930554-000

Note: The accession number of products change every year.


U.S Export Shipping Codes

Products HTS Codes C.O.
USB FaroArm 9031.49.4000 US
FARO Laser Line Probe (LLP) 9031.49.4000 US
FARO Laser Tracker 9031.49.4000 US
FARO 8 Axis 9031.90.5900 US
FARO Scan Plan 9031.49.4000 DE
FARO Focus Scanner 9015.10.4000 CH
DE (M70)
FARO Freestyle Scanner 9015.10.4000 DE
FARO Scan Localizer 9015.10.4000 DE
FARO Cobalt 9031.49.4000 US
FARO Cobalt Design  TBA IT
FARO Tracer 9013.80.9000 US
FARO Software 8523.49.4000 US

C.O.: Country of Origin
US: United States of America
DE: Germany
IT: Italy
CH: Switzerland

Note:  It is not necessary to supply an export license. FARO® products qualify for No License Required (NLR). Note: Licensing expectations at the destination point may override license expectations at the point of origination. See part 740 of EAR for information about license exceptions and requirements.

It may be necessary to check that the end user does not appear on any Denied Trade Screening, Denied Party Screening , Sanction Party Screening Denied Trade Lists that may apply.

U.S Import Shipping Codes

Product HTS Code FCC FDA MA
USB FaroArm (Returning for Repairs) 9801.00.1012     Check Mark Icon
FARO Laser Line Probe (Returning for Repairs) 9801.00.1012   Check Mark Icon Check Mark Icon
FARO Laser Tracker (Returning for Repairs) 9801.00.1012   Check Mark Icon Check Mark Icon
FARO 8 Axis-Turner (Returning for Repairs) 9801.00.1012      
FARO Scan Plan 9031.49.4000   Check Mark Icon  
FARO Tracer M (Returning for Repairs) 9801.00.1012   Check Mark Icon Check Mark Icon
FARO Cobalt (Returning for Repairs) 9801.00.1012     Check Mark Icon

FARO Focus 3D (Repairs/Loaner)

9015.10.4000 Check Mark Icon Check Mark Icon Check Mark Icon
FARO Focus 3D (Repairs/Loaner) 9015.10.4000 Check Mark Icon Check Mark Icon  
FARO Scan Localizer (Repairs/Loaner) 9015.10.4000   Check Mark Icon  
FARO Scan Localizer (Repairs/Loaner) 9015.10.4000   Check Mark Icon  
FARO Freestyle Scanner (Repair/Loaner) 9015.10.4000 Check Mark Icon Check Mark Icon  
FARO Freestyle Scanner (Repair/Loaner) 9015.10.4000 Check Mark Icon Check Mark Icon  
FARO USB FaroArm (Loaner) 9801.00.1010     Check Mark Icon
FARO Loaner-LLP & Trackers 9801.00.1010   Check Mark Icon Check Mark Icon
Laptops 8471.30.0100 Check Mark Icon    


FCC: Federal Communications Commission
FDA: Food and Drug Administration
MA:   Manufacturer Affidavit


See Also




export, import, customs Information, customs documentation, export Information, export compliance documentation, cross boarder shipping, international shipping, import and export regulations