If your port lock has been misplaced, damaged, stolen, or you want to upgrade from a serial to a USB port lock, follow the steps below in order to obtain a replacement:
1. Submit to the Customer Service Department the following:
A. A copy of a police report (Only if port lock was stolen).
B. A copy of the insurance claim (Only if port lock was stolen).
C. A letter on company letterhead stating that the port lock was misplaced, damaged, or stolen. It must also state that need a replacement port lock and if recovered it will be return to FARO. The serial number of the port lock must be listed on this letter. (Only if port lock/computer was stolen).
Note: By sending us as much documentation as possible, it will enable us to process your order in the timeliest manner.
2. Mail or fax a complete Purchase Order to the Customer Service Department for the appropriate charge:
A. $520.00 US Dollars per port lock for the replacement of the port lock(s). (This includes shipping fees)
B. $160 US Dollars per replacement, if the original port lock(s) are sent back to FARO.
3. If the replacement is for a damaged, defective or Serial port lock, you are required to mail your original port lock to:
FARO Technologies, Inc.
250 Technology Park
Lake Mary, FL 32746
*Please note that we will be unable to send a replacement port lock until we receive tracking information on the returning port lock.
You may fax or e-mail all documentation pertaining to this document via the contact information below.
Please see the linked document for additional details here.
dongle, port lock, software key, License, replace, replacing, replacing portlock, replacing, portlock