Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - HD/FAROBlu V6 ScanArm or Laser Line Probe - ES V5 ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3 ScanArm - Design ScanArm 2.0        
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi          
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si            
Imager 3D Imager - Cobalt                  
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon            
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner Hand Held Scanner - Freestyle                  
Laser Projector Laser Projector - Tracer                  
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - WebShare Server and Webshare 2Go          
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
As-Built As‑Built - AutoCAD As‑Built - Revit                
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        

CAM2

CAM2

Measure

SmartInspect

FARO Zone

3D

SCENE

All SCENE Suite

Chinese

English

French

German

Japanese

Portuguese

Spanish

FARO® Knowledge Base

Software License Dongle or Portlock Replacement or Upgrade

Install Icon

Overview

If your dongle or portlock has been misplaced, damaged, stolen, is defective, or you would want to upgrade from a serial to a USB dongle, we can send you a replacement dongle. To get a replacement, send your regional Support Agent documentation that describes what happened. the documentation must include the items listed in this article. By taking care to provide complete documentation we can process your request quicker and you can get the replacement faster.

Details

Include these things in the documentation you send to the Support Agent. Click here for the list of regional Support Agent contacts and hours of availability.

  1. A letter on corporate letter head that includes your your company name, billing and shipping address, phone number, email address, and your signature.
     
  2. A description of what happened to your dongle and what you need.
    • For stolen or misplaced dongles where you no longer have the dongle in your possession. State what happened, attach a copy of a police report or insurance claim, and include this sentence in the letter, "If the stolen or misplaced dongle(s) are recovered, we will return them to FARO."
    • For damaged or defective dongles, or if you want an upgrade where you still have the dongle. Include the dongle serial number, what happened to the dongle, and a description of what you need. Request an RMA so you can return the dongle to FARO and get a reduced price for the replacement.
       
  3. A method of payment. FARO can accept a purchase orders, checks, credit cards, or money transfers. Click here to download  instructions about how to submit your payment method. See section 2 for details. If you use a credit card or a money transfer, your regional Support Agent can take your credit card or bank information over the phone. Here are the prices for replacement dongles. Prices include shipping fees but do not include applicable taxes. Your regional Support Agent can advise you about taxes.
    • For stolen or misplaced dongles: $520 US dollars per replacement dongle
    • For damaged or defective dongles, or for upgrades to USB dongles: $160 US dollars per replacement dongle
       
  4. A shipping method. Unless you stipulate otherwise, the standard shipping method within United States boarders is two-day air. Standard shipping in your specific region may vary. Your regional Support Agent can advise you about shipping.
    • For stolen or misplaced dongles: After receiving payment, we send the replacement dongle according to the method described in your documentation.
    • For damaged or defective dongles, or for upgrades to USB dongles: After receiving payment and you provide the tracking information for the return dongle, we send the replacement dongle according to the instructions described in your documentation.