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FARO® Knowledge Base

Updating a Product License Key with a C2V File

Install Icon

Quick Steps

  1. Run the FARO Remote Update System tool to create the C2V file.
  2. Attach the file to an email and send it to the automated FARO licensing system.
  3. Apply the V2C file you receive in a return email to update your product/license key or dongle.

Overview

If after trying to update your FARO software product/license key, you are still seeing the Product/License Key window, just take a few minutes to create and email a C2V file to the FARO automated license update system. Once your email is received, the system sends you a matching V2C file to apply to your computer, and that is all it takes.

C2V and V2C files are unique to the computer you use with FARO software and hold information pertaining to FARO software product keys. You cannot interchange these files with different computers.

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 15 minutes
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
Prerequisites
  • The computer you use with FARO software
  • The ability to send an email
  • FARO software you are upgrading already installed on the computer--Refer to the See Also list for download and installation instructions
  • A valid FARO software warranty plan.
Supported Software
  • FARO® CAM2® Measure 10
  • FARO® CAM2® Q 1.5 and later
  • FARO® CAM2® SmartInspect
  • FARO® CAM2® Gage 2.0 and later
  • FARO® SCENE 5.1 and later

Back to top

Run the Remote Update System Tool

Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

  1. From the Windows Start Menu
    • For CAM2 Q 1.5 or later, go to All Programs > FARO > CAM2 Q 1.5 > FARO Remote Update System.
    • For CAM2 Measure 10, go to All Programs > FARO > CAM2 Measure 10 > FARO Remote Update System.
    • For CAM2  SmartInspect, go to All Programs > FARO > CAM2 SmartInspect > FARO Remote Update System.
    • For CAM2 Gage 2.0 and later, go to  All Programs > FARO > CAM2 Gage 2.0 > FARO Remote Update System.
    • For SCENE 5.1 and later, go to All Programs > FARO > SCENE > FaroRUS (Remote Update System).
  2. The Sentinel HASP RUS dialog box appears. Click Collect Information.
    FARO Remote Upgrade System Dialog Box
  3. Browse to the location where you want to save the C2V file, write it down if you need to, and click Save.
  4. If you use only one product/license key or dongle on this computer, continue to the next step. If you use multiple product/license keys or dongles on this computer, for FARO or any other vendor's software, the Select HASP Key dialog box appears. Select the product/license key that applies to your FARO software and click OK.
    NOTE: HASP HL stands for hard lock--a product/license key stored on a dongle.
                HASP SL stands for soft lock--a product /license key stored in the software on your computer.
    HASP for Dongle License
  5. The Sentinel HASP RUS dialog box appears with a success message when the process is complete.
    C2V File Has Been Created
  6. Attach the file to an email and send it to the automated FARO licensing system. Within several minutes, this automated system sends you a reply with a matching V2C file.
  7. Once you have received the V2C file, complete the manual update process by clicking here to apply the V2C file.

Troubleshooting

See Also

 

Keywords:

portlock, generate a c2v file, product key activation, license activation, offline license activation, offline product key activation, activate product key, transfer license, transfer product key, transfer license key, dongle not detected, license not detected, upgrade