Skip to main content
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - HD/FAROBlu V6 ScanArm or Laser Line Probe - ES V5 ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3          
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi          
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si            
Imager 3D Imager - Cobalt                  
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon            
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner Hand Held Scanner - Freestyle                  
Laser Projector Laser Projector - Tracer                  
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud and WebShare 2Go SCENE - WebShare Server and Webshare 2Go            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        




Legacy Software

CAM2 Gage


All SCENE Suite

WebShare Server and Webshare 2Go









FARO® Knowledge Base

Updating a Product License Key with a C2V File

Install Icon

Quick Steps

  1. Run the FARO Remote Update System tool to create the C2V file.
  2. Attach the file to an email and send it to the automated FARO licensing system.
  3. Apply the V2C file you receive in a return email to update your product/license key or dongle.


If after trying to update your FARO software product/license key, you are still seeing the Product/License Key window, just take a few minutes to create and email a C2V file to the FARO automated license update system. Once your email is received, the system sends you a matching V2C file to apply to your computer, and that is all it takes.

C2V and V2C files are unique to the computer you use with FARO software and hold information pertaining to FARO software product keys. You cannot interchange these files with different computers.


Please review this table before you begin to ensure your success.

Time to Complete 15 minutes
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
  • The computer you use with FARO software
  • The ability to send an email
  • FARO software you are upgrading already installed on the computer--Refer to the See Also list for download and installation instructions
  • A valid FARO software warranty plan.
Supported Software
  • FARO® CAM2® Measure 10
  • FARO® CAM2® Q 1.5 and later
  • FARO® CAM2® SmartInspect
  • FARO® CAM2® Gage 2.0 and later
  • FARO® SCENE 5.1 and later

Back to top

Run the Remote Update System Tool

Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

  1. From the Windows Start Menu
    • For CAM2 Q 1.5 or later, go to All Programs > FARO > CAM2 Q 1.5 > FARO Remote Update System.
    • For CAM2 Measure 10, go to All Programs > FARO > CAM2 Measure 10 > FARO Remote Update System.
    • For CAM2  SmartInspect, go to All Programs > FARO > CAM2 SmartInspect > FARO Remote Update System.
    • For CAM2 Gage 2.0 and later, go to  All Programs > FARO > CAM2 Gage 2.0 > FARO Remote Update System.
    • For SCENE 5.1 and later, go to All Programs > FARO > SCENE > FaroRUS (Remote Update System).
  2. The Sentinel HASP RUS dialog box appears. Click Collect Information.
    FARO Remote Upgrade System Dialog Box
  3. Browse to the location where you want to save the C2V file, write it down if you need to, and click Save.
  4. If you use only one product/license key or dongle on this computer, continue to the next step. If you use multiple product/license keys or dongles on this computer, for FARO or any other vendor's software, the Select HASP Key dialog box appears. Select the product/license key that applies to your FARO software and click OK.
    NOTE: HASP HL stands for hard lock--a product/license key stored on a dongle.
                HASP SL stands for soft lock--a product /license key stored in the software on your computer.
    HASP for Dongle License
  5. The Sentinel HASP RUS dialog box appears with a success message when the process is complete.
    C2V File Has Been Created
  6. Attach the file to an email and send it to the automated FARO licensing system. Within several minutes, this automated system sends you a reply with a matching V2C file.
  7. Once you have received the V2C file, complete the manual update process by clicking here to apply the V2C file.


See Also



portlock, generate a c2v file, product key activation, license activation, offline license activation, offline product key activation, activate product key, transfer license, transfer product key, transfer license key, dongle not detected, license not detected, upgrade