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3D Laser Scanner

Focus3D

Focus3D X

Focus3D X HDR

Focus3D S

FARO® Knowledge Base

Data Recovery Options and Usage Guidelines for the SD Card Used with the Focus3D Laser Scanner

Focus3D X30/130/330 Series Icon

Overtime, it is possible that the Focus3D SD card could become damaged, or that the scan data stored on the card could become corrupted, damaged, or lost. Many things may cause this to happen. Some examples include, but are not limited to, power outages, Internet connection interruptions, improperly ejecting the card, improper card storage, and accumulated ware on a long-used card. If scan data exists on the card, but will not load correctly or seems to have disappeared, you can send the card to FARO Support. We will review it to see if some or all of the scan data can be recovered. We do our best, but we cannot guarantee recovery results. If instead you use third-party tools to recover scan data before sending it to FARO support, there may be very little we can do to help you recover your scan data.

So, please use these best practices to ensure your scan data is always safe.

  • Make sure your Focus3D battery is fully charged before you start your scan project. If necessary, carry a spare, fully-charged battery or find a power source close by. Make sure you have long enough cables to access the power source if you need to use one.
  • If you are using an Internet connection, as much as possible, make sure you have uninterrupted access.
  • Back up your SD card to a hard drive often, and make sure the hard drive is also backed up. Redundancy is key to proper data storage. 
  • Store SD cards in a light-protected, hard, padded, water resistant case.
  • Date and label SD cards clearly.
  • Carry spare, correctly formatted SD cards. If you are having a problem with one SD card, immediately switch to a new one. 
  • Avoid filling SD cards completely. Leave some space for processing. Three quarters is a good rule of thumb.
  • Only use SD cards that meet the FARO specifications.
  • Turn off the Focus3D before you eject the SD card.
  • Be careful when ejecting SD cards from or inserting them into the Focus3D. Apply sensible pressure and never force them.
  • If you find you hare having problems scanning, stop and address the issues instead of pressing on.
  • And of course, keep your Focus3D up to date with the latest firmware and have it serviced regularly.