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3D Laser Scanner

Focus S

Focus S Plus

Focus M

Focus3D

Focus3D X

Focus3D X HDR

Focus3D S

FARO® Knowledge Base

Error Codes and Troubleshooting for the Focus Laser Scanner

Overview

The following article lists error codes and possible solutions for the Focus Laser Scanner models. Before attempting to troubleshoot any error code, make sure the latest firmware for your model is installed, as many times this may resolve the issue: Firmware Installation for the Focus Laser Scanner

Error Codes

If you are unable to resolve the issue from information provided, export the Log File as outlined in the following article: Export the Log File for the Laser Scanner Focus Send this Logfile to FARO Support.

 

Error Code: 84 Exception

Various different descriptions possible. The error will be not displayed on the scanner screen, and is only present within the Logfile.

Solution(s):

Error Code: 1000 Unknown Error

An unknown error occurred.

Solution(s):
  • Reset scanner to factory settings. To restore your Focus to the factory settings, click on Manage > Service > Factory Settings.
    • This function will reset your scanner settings to factory default. Use this option in exceptional cases only. Your scans, scan profiles, scan projects or operators that are saved on the scanner remain unaffected by this operation.
  • Export the Log File as outlined in the following article: Export the Log File for the Laser Scanner Focus Send this Logfile to FARO Support.

Error Code: 1010 Critical SD Card Space

There is almost no space left on the SD card. Only a few more scans can be saved on the SD card.

Solution(s):

Error Code: 1020 Not Enough SD card space

No more scans can be stored on the SD card.

Solution(s):

Error Code: 1030 No SD Card Inserted

The scanner does not detect an SD card.

Solution(s):

Error Code: 1035 SD Card Write Protection

The SD card is write protected.

Solution(s):
SDCardWriteSwitch.png

Error Code: 1036 SD Card Check

The SD card is being checked for errors.

Solution(s):
SDCardWriteSwitch.png

Error Code: 1037 SD Card Failure

The SD card file system has become corrupted or damaged.

Solution(s):

Error Code: 1038 Failed to Enable Remote Access

The scanner was unable to access the SD card.

Solution(s):
SDCardWriteSwitch.png

Error Code: 1040 File Not Deleted

File could not be deleted as it does not exist on the SD card.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists try the following:

  • Restart the scanner
  • Try removing and then re-inserting the card or try a different SD card.

Error Code: 1050 File Not Available

File could not be read as it does not exist on the SD card.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists try the following:

  • Restart the scanner
  • Try removing and then re-inserting the card or try a different SD card.

Error Code: 1060 File Renamed

File has been renamed by the scanner as a file with the same name already exists on the SD card.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists try the following:

  • Restart the scanner
  • Try removing and then re-inserting the card or try a different SD card.

Error Code: 1070 Internal Memory Critical

The scanners internal hard drive is almost full.

Solution(s):

Error Code: 1080 Internal Memory Full

The scanners internal hard drive is full.

Solution(s):

Error Code: 1110 Critical Temperature

Temperature of the scanner is in the upper critical range. Scanning is still possible but temperature might have a negative effect on the scan quality.

Solution(s):

Error Code: 1120 Critical Temperature

Temperature of the scanner is in the lower critical range. Scanning is still possible but temperature might have a negative effect on the scan quality.

Solution(s):

Error Code: 1130 Temperature Too High

Temperature of the scanner is too high. Scanning is not possible.

Solution(s):

Error Code: 1140 Scanner Temperature Too Low

Temperature of the scanner is too low. Scanning is not possible.

Solution(s):

Error Code: 1210 Strong Scanner Inclination

Inclination of the scanner is not within +/- 5°. This could result in slightly inaccurate scan measurements.

Solution(s):

The accuracy of the inclinometer is higher when the scanner is within +/- 5°. For optimal registration results, it is advised to have the scanner within these +/- 5°

Error Code: 1310 Low Battery

Battery charge state is low, the battery will be fully discharged soon.

Solution(s):

Error Code: 1311 Low Scanner Battery

Battery charge state is low, the battery will be fully discharged soon.

Solution(s):

Error Code: 1312 Low ScanPlan Battery

When running in Swift mode, the scanner can detect and monitor the battery charge state of the connected ScanPlan device.

Solution(s):
  • Charge the battery or use another battery that is fully charged in the ScanPlan.

Error Code: 1320 Battery Almost Empty

Battery is empty. Scanning is not possible. Scanner will automatically shut down soon.

Solution(s):

Error Code: 1321 Scanner Battery Almost Empty

Battery is empty. Scanning is not possible. Scanner will automatically shut down soon.

Solution(s):

Error Code: 1322 ScanPlan Battery Almost Empty

When running in Swift mode, the scanner can detect and monitor the battery charge state of the connected ScanPlan device. At this state the ScanPlan will automatically shut down soon.

Solution(s):
  • Charge the battery or use another battery that is fully charged in the ScanPlan.

Error Code: 1330 Battery Status Unknown

The scanner is unable to read the battery status information.

Solution(s):

Error Code: 1340 Battery Failure

The battery is in a failure state.

Solution(s):
  • The scanner has detected that the battery electronics are faulty, the battery must be replaced.
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1350 Incompatible Battery

The installed battery is not compatible with the scanner. Scanning will not be possible. Focus M&S and Focus Premium batteries have the same dimensions, but behave differently. The Focus Premium can boot with older Focus M&S batteries, but will scan only with Focus Premium batteries.

Solution(s):
  • Use a new battery (p/n ACCS-PWR-0014) designed for the Focus Premium scanner.
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1410 Parameters Were Adjusted

Controller interfered to adjust parameters to the hardware.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1411 Scanner Parameter Corruption Detected

Detected corrupted scanner parameters. The factory parameters were restored.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1412 Scanner Parameter Corruption Detected

Detected corrupted scanner parameters. Tried to restore the factory parameters but restoring failed.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1413 Scanner Settings Corruption Detected

Detected corrupted scanner settings. The factory settings were restored.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1414 Scanner Settings Corruption Detected

Detected corrupted scanner settings. Tried to restore the factory settings but restoring failed.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1415 Scanner Settings Not Saved

Scanner settings could not be saved. Loss of configuration changes might be possible.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1416 Scanner Parameters Restored From Backup

Scanner parameters were restored from backup. Loss of configuration changes might be possible.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1420 Command Not Executed

Couldn't execute command because of a previous running scan operation.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1430 Scanner Busy

Failed to run scanner task. A scanner operation is still active, you cannot start the next operation now.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1440 Scanner Operation Failure

Internal scanner error. There is an internal operational failure of some nature. This could be caused by a variety of internal errors.

Solution(s):
  • Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
  • Reset scanner to factory settings. To restore your Focus to the factory settings, click on Manage > Service > Factory Settings.
    • This function will reset your scanner settings to factory default. Use this option in exceptional cases only. Your scans, scan profiles, scan projects or operators that are saved on the scanner remain unaffected by this operation.
  • Have you been using your equipment in a valid temperature range? Refer to: Technical Specification Sheet for the Focus Laser Scanner
  • If you've exhausted all of these solutions, then contact FARO support.

Error Code: 1450 Distance Tolerance Exceeded

This error indicates that one of the self-checks of the scanner failed. It doesn’t necessarily mean that the scan data itself is affected, just that you should take additional steps and verify that the reported distances in the scan are reasonable or realistic.

This can be caused by dirt, either in the optics, or directly on the black/white area underneath the mirror. Which could limit the achievable range of the scans, or produce noise in the scan data.

Solution(s):
  • To resolve this issue it is first recommended to clean the black/white area underneath the mirror, sensor cover and mirror surface. For detailed cleaning instructions please refer to your model's user manual: User Manuals and Quick Start Guides for the Focus Laser Scanner.
    • If this corrects the issue, if possible, rescan that position in case any data has been compromised. 
  • If cleaning does not resolve your issue, check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
  • This error is also know to be caused by interference from other laser sources.

If you are not sure whether the scan data is compromised then contact FARO support. Be prepared to provide the scan data and a detailed description of the location of potential bad scan data.

Error Code: 1451 Low Intensity Measured at Reference

Intensity measured in the reference track is too low. This is a warning only, however the scan quality might be negatively affected.
error1451V8-Screen.png

Solution(s):
  • The Laser Scanner may be too cold. Try moving it to a warmer location.
  • The optics on the device may be dirty. For detailed cleaning instructions please refer to your model's user manual: User Manuals and Quick Start Guides for the Focus Laser Scanner.
  • Adjust the intensity setting on your scanner:
    1. From the Laser Scanner home screen, go to Profiles > Advanced Settings > Distance Range.
    2. Try taking scans on all settings from Near to Far to see if this error still occurs.
       
  • Reset scanner to factory settings. To restore your Focus to the factory settings, click on Manage > Service > Factory Settings.
    • This function will reset your scanner settings to factory default. Use this option in exceptional cases only. Your scans, scan profiles, scan projects or operators that are saved on the scanner remain unaffected by this operation.
       
  • Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
  • If you've exhausted all of these solutions, and the problem still persists, send in your log file to FARO support.

Error Code: 1452 High Intensity Measured at Reference

Intensity measured in the reference track is too high, the scan quality might be negatively affected.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1455 Experimental Settings Active

Experimental settings are set active. Scan results may be bad.

Solution(s):

Error Code: 1460 Out of Memory

Not enough memory to perform the operation.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1470 Laser Control

The scanner did not reach the optimal laser power level within the allotted time. This can affect the quality and precision of the scan data.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1610 Module Status Error

Module Status Error: Data version mismatch.

Solution(s):

Error Code: 1620 Out of Time Failure

This indicates an internal scanner error.

Solution(s):
  • Restart the scanner
  • If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1630 Color Acquisition Failure

Color acquisition has stopped unexpectedly. Most likely the color acquisition did not complete.

Solution(s):

Error Code: 1640 Low Picture Brightness

Color Exposure of pictures has very low brightness in some areas, resulting in very dark images. Ambient light might be too low or the set exposure metering mode is unsuitable for the current lighting conditions.

Solution(s):
  • Sometimes this error messages is given although actually no problem with brightness exists, for example when the scanner is standing on a dark surface. Verify the scan/photo quality in SCENE.
  • Change Color Metering Mode  (Home > Scan Parameters > Color Settings)
    • Select between the three exposure metering modes to meet the requirements of the current lighting conditions and to get best possible results for the area of interest.
  • FocusM and FocusS models only: Night Mode (Home > Scan Parameters > Color Settings >)
    • Select night mode to improve the quality of color photos under relatively dark lighting conditions. The image noise is reduced in low-light situations. However, enabling night mode significantly increases the scan duration. For best scanning results, enable Night Mode in combination with either Horizon Weighted Metering or Zenith Weighted Metering. Very dark lighting conditions may lead to a poor picture quality, even if night mode is activated. This can lead to grainy images and other artifacts.

Error Code: 1650 Low Ambient Light

Scanner might not have been able to determine proper camera settings and picture quality might be impaired. Ambient light might be too low or the set exposure metering mode is unsuitable for the current lighting conditions.

Solution(s):
  • Sometimes this error messages is given although actually no problem with brightness exists, for example when the scanner is standing on a dark surface. Verify the scan/photo quality in SCENE.
  • Change Color Metering Mode  (Home > Scan Parameters > Color Settings)
    • Select between the three exposure metering modes to meet the requirements of the current lighting conditions and to get best possible results for the area of interest.
  • FocusM and FocusS models only: Night Mode (Home > Scan Parameters > Color Settings >)
    • Select night mode to improve the quality of color photos under relatively dark lighting conditions. The image noise is reduced in low-light situations. However, enabling night mode significantly increases the scan duration. For best scanning results, enable Night Mode in combination with either Horizon Weighted Metering or Zenith Weighted Metering. Very dark lighting conditions may lead to a poor picture quality, even if night mode is activated. This can lead to grainy images and other artifacts.

Error Code: 1660 Mirror Warning

There were issues with the mirror alignment. Some of the images taken may be blurry or misaligned.

Solution(s):
  • Scanner positioned on vibrating surface, move to a solid location.
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1670 Fiber Amplifier Fault

Fiber amplifier indicates fault. Scanning will not be possible.

Solution(s):
  • Typically, this is a temporary error and can be cleared by restarting the scanner. If the error continues to appear, please generate a log file and contact FARO Support.

Error Code: 1675 Battery Level Too Low

Battery charge level is too low. Scanning will not be possible.

Solution(s):

Error Code: 1680 Inconsistent Scan Parametrization

Selected an inconsistent set of scan parameters.

Solution(s):
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1710 WLAN Error

The WLAN device could not be found.

Solution(s):
  • Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1720 WLAN Error

Could not set the IP address of the WLAN device.

Solution(s):
  • Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1730 WLAN Error

Could not set the netmask address of the WLAN device.

Solution(s):
  • Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1740 WLAN Error

Could not set the encryption key of the WLAN device.

Solution(s):
  • Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1750 WLAN Error

Could not set the network name.

Solution(s):
  • Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1760 WLAN Error

Could not set the network link.

Solution(s):
  • Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
  • Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1770 Touch Calibration

Calibration of touch screen was reverted.

Solution(s):
  • This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1780 SD Card

Please do not remove SD card while it is busy.

Solution(s):
  • This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Error Code: 1790 SD Card: Error

Detected more than one partition on the SD card.

Solution(s):

Error Code: 1800 Altimeter: Failure

An altimeter failure has occurred.

Solution(s):

Error Code: 1810 GPS: Failure

A GPS sensor failure has occurred.

Solution(s):

Error Code: 1820 Inclinometer: Failure

An inclinometer failure has occurred. The scanner displays error code 1820 when the inclinometer calibration is not present. This occurs when an inclinometer parameter has become corrupt.

Solution(s):
  • Check the surface is stable and the scanner is not inclined more than +/-5 deg.
  • Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
  • If the error cannot be cleared or the error persists then contact FARO support to send your unit to the factory for servicing. Tell the Support Agent that you are receiving error code 1820.

Workaround:

The procedure below is not a long term solution, but it will work in the short-term to allow you to complete your current work.

  1. Turn off the Inclinometer. On the scanner, tap Home > Manage > Sensors > Inclinometer and toggle the Use Inclinometer switch to the Off position.
    Inclinometer Settings
  2. Level the scans manually using SCENE. The FARO SCENE User Manual provide details about how to do this. Search the manual using the keyword phrase level scan and then inclinometer for more details.  

Error Code: 1830 Compass: Failure

A compass failure has occurred. This error occurs when the compass (within the scanner) detects a strong magnetic field. In this condition, the compass direction may not be accurate during scanning.

FocusCompassFieldStrength.jpgThe accuracy of compass measurements can be affected by magnetic or other environmental interference. An indicator of the strength of environmental interference and thus of the current compass measurement accuracy is the displayed Horizontal field strength of the magnetic field. The typical strength of the earth's magnetic field depends on geographical position and varies from 0.3 to 0.6 gauss (G). The displayed horizontal field strength is lower than the absolute field strength because of the inclination of the field. For example, the typical horizontal field strength for Europe is about 0.2 gauss.

If the measured field strength differs significantly from the expected field strength, there might be a strong artificial magnetic field near the scanner that probably affecting the measurement. For the most reliable orientation data and scan registration, avoid positioning the scanner near strong magnetic fields.

Solution(s):
  • Check for large motors, magnets, smart phones, AC adapters, computers, or other electromagnetic devices within the scanning environment or in close proximity to the scanner. If possible, remove or reposition the offending device or reposition the scanner to a more suitable location.
    • If the measured horizontal field still significantly differs, you can switch the use of the compass data to OFF.
  • If the error continues to appear, please generate a log file and contact FARO Support.

Error Code: 1840 SD Card: Failure

The SD card seems to be defective but can't be repaired as it is write protected.

Solution(s):
SDCardWriteSwitch.png

Error Code: 1845 SD Card: Failure

Unknown SD card inserted. Cannot read from SD card. It might be formatted with an unsupported file system.

Solution(s):
SDCardWriteSwitch.png

Error Code: 1850 Encoder: Warning

Tolerance of the angle measurement temporary exceeded.

Solution(s):

Error Code: 1860 Distance Tolerance Exceeded

Distance measurements in the reference track exceed the defined tolerances.

Solution(s):

Error Code: 1870 Scan Software Restarted

The scan software had to be restarted because it stopped responding.

Solution(s):
  • Restart the scanner.
  • Turn off the scanner and remove the SD card, then turn the scanner on. If the error does not appear, this is an indication of a faulty or corrupt SD card.
  • Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
  • If you've exhausted all of these solutions, then contact FARO support.

Error Code: 1880 Scanner Restarted

The scanner had to be restarted because it stopped responding.

Solution(s):
  • Restart the scanner.
  • Turn off the scanner and remove the SD card, then turn the scanner on. If the error does not appear, this is an indication of a faulty or corrupt SD card.
  • Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
  • If you've exhausted all of these solutions, then contact FARO support.

Error Code: 1900 Sky Not Detected

The scanner could not detect an appropriate sky segment.

Solution(s):

Error Code: 1901 Sky Segment Too Small

The scanner detected a sky segment, but it is too small.

Solution(s):

Error Code: 1902 Movement Detected

The scanner was moved while a measurement was running.

Solution(s):
  • Ensure the scanner is on a solid surface, free of movement or excess vibration.
  • If the error continues to appear, please generate a log file and contact FARO Support.

Error Code: 1920 Read Error

Configuration data could not be read.

Solution(s):

Error Code: 1921 Read Error

Scan projects information could not be read. Loss of settings.

Solution(s):

Error Code: 1922 Read Error

Operators could not be read. Loss of settings.

Solution(s):

Error Code: 1923 Read Error

Profiles could not be read. Loss of settings.

Solution(s):

Error Code: 1924 Read Error

Some configuration data could not be read. Scanning is still possible.

Solution(s):

Error Code: 1930 Write Error

Configuration data could not be written.

Solution(s):

Error Code: 1931 Write Error

Scan projects information could not be written. Loss of settings.

Solution(s):

Error Code: 1932 Write Error

Error Code: Operators could not be written. Loss of settings.

Solution(s):

Error Code: 1933 Write Error

Error Code: Profiles could not be written. Loss of settings.

Solution(s):

Error Code: 1934 Write Error

Error Code: Some configuration data could not be written. Scanning is still possible.

Solution(s):

Error Code: 2000 Firmware Update

Firmware installed successfully.

Solution(s):

  • This is not an error message, but a success message that the firmware was updated.

Error Code: 2001 Firmware Update

There was an error while trying to install the firmware.

Solution(s):
  • Ensure the SD card write switch is in the "write/unlocked" position.
  • Try removing and then re-inserting the card or try a different SD card.
  • If the error continues to appear, please generate a log file and contact FARO Support.
SDCardWriteSwitch.png

Error Code: 2002 Firmware Update

No firmware found on SD Card.

Solution(s):

Error Code: 2003 Firmware Update

Found more than one LsSetup file on the SD Card.

Solution(s):

Error Code: 2004 Write Error

Some scan data could not be stored properly.

Solution(s):
  • Try removing and then re-inserting the card or try a different SD card.
  • If the error continues to appear, please generate a log file and contact FARO Support.

Error Code: 2005 Failed to Apply Color Settings

The quality of the color images might be affected.

Solution(s):

Error Code: 2010 Firmware Update

Firmware update not possible without connection to a power supply.

Solution(s):

To ensure the firmware update process will not be interrupted, the following are required:

  • Insert a battery with a minimum of a 50% charge
  • Also connect the AC power supply to the scanner

Until both conditions are met, the scanner will not initiate the firmware update.

Error Code: 2011 Firmware Update

Firmware update not possible without a sufficiently charged battery.

Solution(s):

To ensure the firmware update process will not be interrupted, the following are required:

  • Insert a battery with a minimum of a 50% charge
  • Also connect the AC power supply to the scanner

Until both conditions are met, the scanner will not initiate the firmware update.

Error Code: 2012 Firmware Update

Firmware update is not possible without a battery inserted in the scanner.

Solution(s):

To ensure the firmware update process will not be interrupted, the following are required:

  • Insert a battery with a minimum of a 50% charge
  • Also connect the AC power supply to the scanner

Until both conditions are met, the scanner will not initiate the firmware update.

Error Code: 2014 Busy SD Card

The Focus Premium scanner allows scan data to be stored on its internal solid state hard drive or an inserted SD card. The storage location can be set via the scanner menu but cannot be changed during a scan or other data read/write events.

Solution(s):
  • Allow the current scan/operation to complete and then retry changing the storage location.

Error Code: 2015 Busy Internal Mass Storage

The Focus Premium scanner allows scan data to be stored on its internal solid state hard drive or an inserted SD card. The storage location can be set via the scanner menu but cannot be changed during a scan or other data read/write events.

Solution(s):
  • Allow the current scan/operation to complete and then retry changing the storage location.

Error Code: 2016 Firmware Update

Not enough disk space on internal storage. The Focus Premium scanner requires space on the SDD internal storage for firmware updates.

Solution(s):
  • Free up space on the internal SSD storage and attempt the update again.