Skip to main content
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3              
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi          
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si            
Imager 3D Imager - Cobalt                  
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon            
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner Hand Held Scanner - Freestyle                  
Laser Projector Laser Projector - Tracer                  
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud and WebShare 2Go SCENE - WebShare Server and Webshare 2Go            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - BuildIT BuildIT - Projector BuildIT - Construction        

Serial FaroArm

All Models



FARO® Knowledge Base

Error-Unable to Connect With Primary Input Device on the Gold, Silver, or Bronze FaroArm


If communication between the computer and the Faro Arm system is lost, or if it could not be established, the source of this issue may lie in one or all of the following areas:

Check that no conflicts are cause by unauthorized software or hardware (palm pilots, digital cameras, scanners, zip drives, modems and external devices are know to cause these conflicts .)

Check the cables and connectors for bent pins, secure connections, or damage.
Check to ensure the correct cables are being used.
Check that only the Faro Arm software is running on the computer. Make sure multiple sessions of the Faro software is not running.
Check baud rate and communications port. (Review settings below)
Check the computer manufactures proprietary utilities are installed (Example: IBM Think Pad Utilities) and configured correctly.
Check functionality of the Faro Arm (Look for error codes or arm operation issues).
Check functionality of computer’s hardware.
Check functionality of computer’s software. (Fragmented and clusters files could cause problems)

These communication errors can be solved in the following way:

1)Adjust baud rate settings.
2)Unplug the power cord from the wall wait 30 seconds then plug it in.
3)Replace faulty power module.
4)Replace faulty cables.
5)Solve any software or setting conflict and adjust manufactures utilities.
6)Disable all screen savers, hibernation files and energy settings.
7)Download the latest drivers and utilities from the computer manufacturer.
8)Perform computer system maintenance. (Contact the customer service department for instructions)
9)Upgrade the Faro Arm software to the latest versions.
10)Open the Faro software and select the diagnostics. Rotate the arm and press the buttons to verify communications.
11)Last resort - uninstall the Faro software and delete the subfolders. Then reload the Faro Software. (For installation instructions call the customer service department).

This information will help with the setup of the communications port and interface with the Faro Arm.

When connecting the Faro Arm to the computer use serial port (COM1) number one.

1.Non-serial box FARO ARMS are recommended settings:
·Baud rate (Bits per second): 38,400
·Data bits: 8
·Parity: None
·Stop bits: 1
·Flow control: None

2.Serial Box FARO ARMS recommending settings:
·Baud rate (Bits per second): 9,600 (Nothing over 38,400)
·Data bits: 8
·Parity: None
·Stop bits: 1
·Flow control: None

If the problem still continues after these inspections above contact Faro’s Customer Service Department for further instructions.



Communication issues with FaroArm, communication issues with PC,communication issues with computer, can not connect to FaroArm, will not communicate with FaroArm, will not talk, unable to connect to input device, troubleshooting, communication, serial arm, unable to connect with primary input device