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FARO® Knowledge Base

Event Log Location for the USB FaroArm

To locate the event log in CAM2 Measure, The easiest way to create an Event or (or Error) log is to go to Start > Programs > Create Event-log Package. It will ask you to save the file; save it to your desktop.

You can also run a program on your computer called "Create Error Log Package". This program will grab the log from a location on your hard drive and allow you to save it to a user specified location. This program is located under "All Programs" in the "FARO" folder.

The name of the file will be the serial number of the FaroArm with either a ".txt or xml" extension. (Example:P08-02-04-02286.txt).

To locate the event log in CAM2 Measure Version 3.9X you can follow this path "C:\program files\faro\usb controls\diagnostic information\". The name of the file will be the serial number of the FaroArm with either a ".txt or xml" extension. (Example:P08-02-04-02286.txt).

Once the file has been generated, send it to support@faro.com for review.  If you experience any problem locating this information feel free to contact us at support@faro.com.

 

Keywords:

event log, error log, sending event-log