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Quantum S

Quantum M

Quantum E


Design ScanArm 2.5C

Design ScanArm 2.0

FARO® Knowledge Base

Firmware Download and Installation Instructions for the Quantum Series FaroArm and Design ScanArm

Quick Steps

  1. Verify the supported hardware listed at the top of this article.
  2. Make sure that your computer and FaroArm® battery are fully charged and that the power packs are plugged into an electrical socket. 
  3. Use a USB cable to connect the FaroArm to the computer and turn them on. 
  4. Click the link in this table to download the latest firmware installation file to the computer you use with your Quantum Series FaroArmScanArm®, or Design ScanArm 2.0/2.5C.
    Date Version
    Nov 2019 815.14


     Alternate Download Link

  5. Unzip the firmware file into an empty folder on the computer.
  6. Run the firmware installation file.

What is New

Improvements Include:

  • Improved temperature sensor handling

Who Needs This Upgrade

If your FaroArm was serviced by FARO after Nov 2019, the latest firmware was installed by the service technician. Check the firmware version number to be sure you have the latest.


In this 2-minute introduction, review the benefits of the FARO QuantumS FaroArm. The QuantumS is a portable coordinate measuring machine (PCMM) that allows manufacturers easy verification of product quality by performing 3D inspections, dimensional analysis, CAD comparison, tool certifications, reverse engineering, and more.


Your Quantum Series FaroArmScanArm, or Design ScanArm works best when it uses the latest firmware. This upgraded firmware includes enhancements and features that make it easier to get your job done quickly. After you run the firmware installation file, the firmware resides on the FaroArm. 

When FARO factory technicians service your FaroArm, they provide all the most recent hardware improvements. They also install the latest firmware to support these improvements. However, these improvements often require the latest driver. So, plan to download and install the driver BEFORE you use this device.

WARNING: Downloading firmware from a source other than explicitly provided by FARO may void your warranty and cause damage to your FaroArm.


Please review this table before you begin to ensure your success.

Time to Complete This procedure may take up to 30 minutes and must not be interrupted or the upgrade may not work..
  • Internet connection
  • USB FaroArm driver version or later installed on the computer used to run the firmware installation file
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Installation Instructions

  1. Make sure the FaroArm's battery is fully charged and that the power supply is plugged into an electrical power socket. Do the same for the computer you use to run the installation file. This way, if there is a power outage the update will not be interrupted.
  2. Attach the FaroArm to the computer using a USB cable.
  3. Turn on the FaroArm and the computer. Make sure that all applications are closed and nothing is communicating with the FaroArm.
  4. Click the link in the Quick Steps section of this article to download the latest firmware installation file to the computer.
  5. Unzip the file to an empty folder.
  6. Run the firmware installation .exe file. Do not turn off the FaroArm while the this is running.
  7. When the update is complete, check the firmware version number to confirm the firmware has been updated. There are two ways to do this. 

Check the Firmware Version Number Using the FaroArm Manager

  1. From the Microsoft Windows Start icon, click All Apps or All Programs > FARO > FaroArm Manager. The FaroArm Manager main window appears. 
  2. In the Configuration panel, click Hardware Configuration. The Hardware Configuration window appears.
  3. In the top panel, check that the Firmware Version number is 815.14.
    If not, repeat the installation instructions.  

Your FaroArm is ready to use.

Check the Firmware Version Using Measure 10.7.6 and Later

  1. From the Microsoft Windows Start icon, click All Apps or All Programs > FARO > CAM2 Measure 10. 
  2. From the main menu, click Devices > Device Control Panel (in some versions called Hardware Configuration). The Device Control Panel appears.
    CAM2 M10 Device Control Panel
  3. Click Hardware Configuration. The Hardware Configuration window appears.
  4. In the top panel, check that the Firmware Version number is 815.14.
    If not, repeat the installation instructions.  

Your FaroArm is ready to use.