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FARO® Knowledge Base

Driver Installation for the USB FaroArm, ScanArm, and Gage

FaroArm Edge   Laser Line Probe (LLP)  FARO Gage

Overview

Without the right FaroArm® USB driver installed on your computer, the FaroArm or FARO® Gage might not work correctly. When FARO® releases new firmware or software, you may have to upgrade the driver.

CAUTION: When your FaroArm comes back from factory servicing or recalibration, plan to update the driver before you use it. As stated in your FARO license, the factory provides the most recent hardware improvements when servicing your FaroArm, so updating the driver may be required.

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 15 minutes
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
Prerequisites
  • Internet connection
  • Computer you use with the FaroArm or Gage
  • Storage media for saving files, such as a flash drive
  • Download for the driver you want to install
Compatibility Click here for details about which Microsoft Windows version supports different driver versions computer processors.
Supported Software

FARO® CAM2® Measure 10.x, CAM2 Measure Q, CAM2 Measure X, CAM2 4.x

Supported Hardware
  • FaroArm: FARO® Arm Edge, FARO® Laser ScanArm® Edge, FARO® Arm Fusion, FARO® Arm Prime, Platinum, Quantum, Titanium, Advantage, Digital Template
  • Gage: Power Gage, Gage Plus, Gage Standard, Gage Bluetooth

Uninstall the Existing Driver

You use the Windows Control Panel to uninstall the driver. Uninstalling the driver removes it from Windows, leaving the driver file on the hard disk--just in case you may need it in the future.

Video

In this 1-minute YouTube video, learn how to use the control panel to uninstall an example program called Bonjour. Just substitute FaroArm USB Driver <#> for Bonjour. Restricted from viewing YouTube? Click here for private viewing.

Detailed Steps

  1. Ensure that there are no applications open that may be communicating with the FaroArm or Gage. If so, save work in open programs or files and close them.
  2. Turn off and disconnect the FaroArm or Gage from any Ethernet, USB, wireless, or Bluetooth computer connection.
  3. On the computer, go to Start > Control Panel > Programs > Programs and Features. It may take a few seconds for the programs list to appear.
  4. Browse the list to find the FaroArm USB Driver <#>.
  5. Write down the number that appears in the Version column on the right.
    Driver Version Number
  6. Right-click on the driver name, click Uninstall, and click Yes in the next two windows. The driver is removed from the program list.
  7. Click Close Icon to close the Control Panel, then go to the Start menu to Restart the computer.
  8. Go to Install the New Driver to continue.

Install the New Driver

  1. Before you begin this procedure, ask your IT department to temporarily disable antivirus software on the computer you use with the FaroArm. Antivirus software may cause the driver installation software to fail when extracting the driver files.
  2. On the computer, navigate to where you saved the FaroArm USB Driver .exe file. Write down the four decimal-place version number at the end of the file name (x.x.x.x).
  3. Double-click the file and when the window appears, click Yes to allow the installation to continue.
  4. In the wizard window, select the language the wizard should use, then click Next in this and the next window. This installation process begins. This might take a few minutes depending on your processor speed.
  5. When the installation is complete, click Finish.
  6. Go to the Start menu to Shutdown the computer.
  7. Connect the FaroArm to the computer using an Ethernet, USB, wireless, or Bluetooth connection and turn on the FaroArm.
  8. Start the computer. You should see a message in the system tray stating the driver was successfully installed.
    If the new hardware wizard appears, select This Time Only, then Recommended Options and click Finish.
  9. Go to Confirm Results to continue.

Confirm Results

Check that the FaroArm USB Driver appears in the Control Panel.

  1. Go to Start > Control Panel > Programs > Programs and Features. It may take a few seconds for the programs list to appear.
  2. Browse the list to find the FaroArm USB Driver <#> and notice that the number in the Version column has changed to be the same as the one at the end of the new driver's file name.
  3. Click Close Icon to close the Control Panel.

Your FaroArm is ready to use.

Troubleshooting

Next Steps

  • If you use the FARO Edge, after you upgrade the driver, click here to download and install the latest firmware and on-board software. If you recently received your FARO Edge back from factory servicing, the factory already upgraded the firmware and on-board software for you. You do not have to upgrade the firmware.

Earlier Information

These instructions are for earlier versions of the Windows operating system.

XP--Uninstall the Existing Driver

 Uninstalling the driver removes it from Windows leaving the driver file on the hard disk--just in case you may need it in the future.

  1. Ensure that there are no applications open that may be communicating with the FaroArm or Gage. If so, save work in open programs or files and close them.
  2. Turn off and disconnect the FaroArm or Gage from any Ethernet, USB, wireless, or Bluetooth computer connection.
  3. On the computer, go to Start > Control Panel > Add or Remove Programs. It may take a few seconds for the programs list to appear.
  4. Browse the list to find the FaroArm USB Driver <#>.
  5. Right-click the driver, click on Click here for support information, and write down the version number.
    XP Control Panel Driver Version Number
  6. Click Close Icon to close the Support Info window, and in the Add or Remove Programs window, click the Remove button on the right.
  7. In the window, click Yes to remove the driver. The driver is removed from the program list.
  8. Click Close Icon to close the Control Panel windows, then go to the Start menu, click Turn Off and Restart.
  9. To continue, go to XP--Install the New Driver.

XP--Install the New Driver

  1. Before you begin this procedure, ask your IT department to temporarily disable antivirus software on the computer you use with the FaroArm. Antivirus software may cause the driver installation software to fail when extracting the driver files.
  2. On your computer, go to the desktop where you saved the FaroArm USB Driver file. Write down the four decimal-place version number at the end of the file name (x.x.x.x).
  3. Double-click the file and when the window appears, click Yes to allow the installation to continue.
  4. In the wizard window, select the language the wizard should use, then click Next in this and the next window. This installation process begins. This might take a few minutes depending on our processor speed.
  5. When the installation is complete, click Finish.
  6. Go to the Start menu to Turn Off the computer.
  7. Connect the FaroArm to the computer using an Ethernet, USB, wireless, or Bluetooth connection and turn on the FaroArm
  8. Start the computer. If the new hardware wizard appears, select This Time Only, then Recommended Options and click Finish.
  9. To continue, go to XP--Confirm Results.

XP--Confirm Results

Check that the FaroArm USB Driver appears in the Control Panel.

  1. Go to Start > Control Panel > Programs > Add or Remove Programs. It may take a few seconds for the programs list to appear
  2. Browse the list to find the FaroArm USB Driver <#>, right-click on the driver, click on Click here for support information, and notice that the Version number has changed to be the same as the one at the end of the new driver's file name.
  3. Click Close Icon to close the Control Panels.

Your FaroArm is ready to use.

Troubleshooting