Please update to the latest driver version before you create the Event Log Package. Many problems can be caused by old driver versions.
Please be sure your software is compatible to the latest driver version if you are using third party software.
Please find the latest driver here.
Installing the Driver
Please follow these steps to install the driver:
Disconnect your Arm and uninstall the old driver (FaroArm USB Driver 5)
Install the latest driver
Connect the Arm again
Creating the Event Log Package
The Event Log Package can be created as follows:
Start > Programs > FARO > Create Event Log Package
Please choose a folder where the Event Log Package will be saved in the following dialogue (recommendation: desktop). A file <chose name>.cab will be created.
Please send the Event Log to your customer service agent or your local support.
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