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FARO® Knowledge Base

Event Log Package (Error Log) Creation for FaroArm

Overview

Please update to the latest driver version before you create the Event Log Package. Many problems can be caused by old driver versions.

Please be sure your software is compatible to the latest driver version if you are using third party software.

Latest Driver

Please find the latest driver here.

Installing the Driver

Please follow these steps to install the driver:

  1. Disconnect your Arm and uninstall the old driver (FaroArm USB Driver 5)

  2. Restart

  3. Install the latest driver

  4. Restart

  5. Connect the Arm again

Creating the Event Log Package

The Event Log Package can be created as follows:

  1. Start > Programs > FARO > Create Event Log Package

  2. Please choose a folder where the Event Log Package will be saved in the following dialogue (recommendation: desktop). A file <chose name>.cab will be created.

Please send the Event Log to your customer service agent or your local support.

 

Keywords:

Arm, FARO, Driver, Event Log Package, Event, Log, Package, error, log file, file, error log