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FARO® Knowledge Base

FARO Global Technical Support and Hours of Availability

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If you have any problem using one of our products, please follow these steps before contacting FARO Support.

  • Be sure to read the relevant sections of the user manual and training manual to find the help you need. These manuals are part of your initial installation and are also available for download from our knowledge base.
  • Visit FARO Support on the Web to access your FARO account, search our knowledge base, submit a support case, and track the case status. This resource is available 24 hours a day 7 days a week.
  • When you submit a case, document the problem you are experiencing. Be as specific as you can and list the steps to reproduce the problem. The more information you provide, the faster we can resolve it.
  • If you cannot resolve your problem using the available support resources, have your device’s Serial Number available before calling FARO Support.
  •  Phone support hours are Monday through Friday. See hours of availability below.

Hours

North America:
8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST)

Europe:
8:00 a.m. to 5:00 p.m. Central European Standard Time (CET)

Asia:
8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST)

Japan:
9:00 a.m. to 5:00 p.m. Japan Standard Time (JST)

China:
8:30 a.m. to 5:30 p.m. China Standard Time (CST)

India:
9:30 a.m. to 5:30 p.m. India Standard Time (IST)

You can e-mail or fax problems or questions 24 hours a day

E-Mails or faxes sent outside regular working hours usually are answered before 12:00 p.m. the next working day. Should our staff be on other calls, please leave a voice mail message; calls are always returned within 4 hours. Please remember to leave a detailed description of your question and your device’s Serial Number. Do not forget to include your name, fax number, telephone number and extension so we can reach you promptly.

Fax

North America:
+1 407 562 5294

Europe:
+800 3276 1737, +49 7150 9797 9400 (Worldwide)

Asia:
+65 6543 0111

Japan:
+81 561 63 1412

China:
+86 21 6494 8670

India:
+91 11 4646 5660

Phone

North America:
+1 800 736 2771

Mexico:
866 874 1154

Brazil:
+55 11 3500 4600

Europe:
+49 7150 97 97 400

Asia:
+1 800 511 1360

Japan:
+81 0120 922927

China:
+86 4006 776 826

India:
1800 102 8456