Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M E USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Legacy Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - FAROBlu HD/SD V6 ScanArm or Laser Line Probe - ES V5 ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3 ScanArm - Design ScanArm 2.0        
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - Vantage S Laser Tracker - Vantage E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi      
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Xi            
Imager 3D Imager - Cobalt                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus E 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon    
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 2D Hand Held Scanner - ScanPlan            
Laser Projector Laser Projector - Tracer Scan Head - Digi-Cube                
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - WebShare Server and Webshare 2Go          
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
As-Built As‑Built - AutoCAD As‑Built - Revit                
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        

ScanArm

Design ScanArm 2.0

ScanArm or Laser Line Probe

FAROBlu HD/SD V6

USB FaroArm

Quantum S M E

Chinese

English

French

German

Japanese

Portuguese

Spanish

FARO® Knowledge Base

Firmware Download and Installation Instructions for the Quantum Series

Quick Steps

  1. Verify supported hardware-software compatibility and prerequisites stated in the Prepare section of this article.
  2. Make sure that your computer and FaroArm® battery are fully charged and that the power packs are plugged into an electrical socket. 
  3. Use a USB cable to connect the FaroArm to the computer and turn them on. 
  4. Click the link in this table to download the latest firmware installation file to the computer you use with your Quantum Series FaroArmScanArm®, or Design ScanArm.
    Date Version
    29 May 2018 809.25   Download
  5. Unzip the firmware file into an empty folder on the computer.
  6. Run the firmware installation file.

What is New

New Features

  • Increased tolerance for temperature sensors

Enhancements

  • Addresses green-button-trigger issue from FaroArm® Quantum series

Who Needs This Upgrade

If your FaroArm was serviced by FARO after 29 May 2018, the latest firmware was installed by the service technician. Check the firmware version number to be sure you have the latest.

Video

In this 2-minute introduction, review the benefits of the FARO QuantumS FaroArm. The QuantumS is a portable coordinate measuring machine (PCMM) that allows manufacturers easy verification of product quality by performing 3D inspections, dimensional analysis, CAD comparison, tool certifications, reverse engineering, and more.

Overview

Your Quantum Series FaroArmScanArm, or Design ScanArm works best when it uses the latest firmware. This upgraded firmware includes enhancements and features that make it easier to get your job done quickly. After you run the firmware installation file, the firmware resides on the FaroArm. 

When FARO factory technicians service your FaroArm, they provide all the most recent hardware improvements. They also install the latest firmware to support these improvements. However, these improvements often require the latest driver. So, plan to download and install the driver BEFORE you use this device.

WARNING: Downloading firmware from a source other than explicitly provided by FARO may void your warranty and cause damage to your FaroArm.

Prepare

Please review this table before you begin to ensure your success.

Time to Complete This procedure may take up to 30 minutes and must not be interrupted or the upgrade may not work..
Prerequisites
  • Internet connection
  • USB FaroArm driver version 6.0.0.63 or later installed on the computer used to run the firmware installation file
Supported Hardware
  • Quantum Series FaroArm 
  • ScanArm
  • Design ScanArm

Supported Software

FARO® CAM2® 2018 and later,  Measure 10.7.6 and later

Back to top

Installation Instructions

  1. Verify supported hardware-software compatibility and prerequisites stated in the Prepare section of this article. Click + to expand this section or click - to collapse it again.
  2. Make sure the FaroArm's battery is fully charged and that the power supply is plugged into an electrical power socket. Do the same for the computer you use to run the installation file. This way, if there is a power outage the update will not be interrupted.
  3. Attach the FaroArm to the computer using a USB cable.
  4. Turn on the FaroArm and the computer. Make sure that all applications are closed and nothing is communicating with the FaroArm.
  5. Click the link in the Quick Steps section of this article to download the latest firmware installation file to the computer.
  6. Unzip the file to an empty folder.
  7. Run the firmware installation file, Quantum Frimware Update.exe. Do not turn off the FaroArm while the this is running.
  8. When the update is complete, check the firmware version number to confirm the firmware has been updated. There are two ways to do this. 

Check the Firmware Version Number Using the FaroArm Manager

  1. From the Microsoft Windows Start icon, click All Apps or All Programs > FARO > FaroArm Manager. The FaroArm Manager main window appears. 
    FaroArmManagerMainPage.png
  2. In the Configuration panel, click Hardware Configuration. The Hardware Configuration window appears.
    HardwareConfigManager.PNG
  3. In the top panel, check that the Firmware Version number is 809.25.
    If not, repeat the installation instructions.  

Your FaroArm is ready to use.

Check the Firmware Version Using Measure 10

  1. From the Microsoft Windows Start icon, click All Apps or All Programs > FARO > CAM2 Measure 10. 
  2. From the main menu, click Devices > Device Control Panel (in some versions called Hardware Configuration). The Device Control Panel appears.
    CAM2 M10 Device Control Panel
  3. Click Hardware Configuration. The Hardware Configuration window appears.
    HardwareConfigManager.PNG
  4. In the top panel, check that the Firmware Version number is 809.25.
    If not, repeat the installation instructions.  

Your FaroArm is ready to use.