Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT            
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Quantum USB FaroArm - Titanium  
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3              
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi          
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si            
Imager 3D Imager - Cobalt                  
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon            
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner Hand Held Scanner - Freestyle                  
Laser Projector Laser Projector - Tracer                  
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - Measure CAM2 - SmartInspect                
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud and WebShare 2Go SCENE - WebShare Server and Webshare 2Go            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Public Safety Public Safety - All CAD Zone Public Safety - All FARO 360                
BIM CIM BIM CIM - All Software BIM CIM - PointSense Basic and Pro                

USB FaroArm

All Models

English

FARO® Knowledge Base

On-Site Troubleshooting Information for the FaroArm

1. Communication Issues

If your FARO USB Arm will not communicate, please follow the steps below:

  1. Disconnect the USB connector from the back of the computer.
  2. Power off the USB Arm (the O denotes off, Idenotes on.)
  3. Exit CAM2.
  4. Reboot the computer.
  5. Power the arm and make sure that the LED in the handle illuminates briefly.
  6. Connect the USB adapter to the back of the computer and wait for Windows to recognize the USB device. If this does not happen disconnect the adapter, reboot the computer, plug the USB cable into the other port and start again at step 1.
  7. Once the device has been recognized, wait 60 seconds and launch CAM2 Measure.

If you get the “Unable to Connect with Primary Input Device” message, proceed with the following steps:

  1. Cancel the error and clear the Units dialogue.
  2. Go to Devices\Device Setup and make sure that the FaroArm USB – Portable Coordinate Measuring Machine is LOADED. If not click on it and then click “Start.”
  3. If you are still unable to connect, please contact Customer Service.

2. Tip Calibration Problems

The FARO USB series arms do not have a reference sphere available on the base of the arm (the 4 foot series and Gage arms do.) This means that the calibrating artifact must be secured away from the arm (see step 7) and secured to reduce movement as much as possible (refer to your users manual for more information.)

If you are unable to get a good tip calibration or if the Digital Readout (DRO) is displaying more than 4 digits to the left of the decimal point, refer to the steps below:

  1. Ensure that the tip is screwed on securely and that the tip is free from cracks, flat spots and is secure on the shaft.
  2. Check the diameter stamped on the probe tip matches the tip chosen in the next step..
  3. Go to Devices\Probes in CAM2 Measure and make sure that the proper probe is selected in the Drop-Down box above the picture.
  4. Click the EDIT button and ensure that the diameter matches the probe tip size.
  5. Make sure that the Handle and Base Auxiliary Switches are both disabled (if not using the Renishaw Touch Trigger probe.)
  6. Click the MODIFY button.
  7. Choose the single-hole method and make sure that the hole is located at about 1 third the distance of the arm from the base. Also make sure it is securely screwed into the holder and that the holder is securely fastened to a stable surface.
  8. Follow the prompting to calibrate the probe.
  9. If you are still unable to get good results, please contact Customer Service.

3. USB to Serial Adapters

The FARO USB series arms cannot be adapted by a USB to Serial/Parallel adapter to work on those ports.

4. Software Support of the USB Series

Any FARO software version prior to CAM2 Measure Version 3.9 will not work with the USB series. As of October 2002, no third party software is able to support the USB series. WINDOWS 2000 and WINDOWS XP are the only platforms that support both the USB arm and software.

Note- Standard FARO Arm Series (Bronze, Silver, Gold, Sterling, Millennium) will all function as normal with CAM2 3.9 and can be connected on the same computer, but cannot be run simultaneously. See steps on Communication to configure and choose “FaroArm"

 

Keywords:

troubleshoot fix arm platinum arm titanium arm advantage arm, troubleshooting, usb