Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M E USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Legacy Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - HD/FAROBlu V6 ScanArm or Laser Line Probe - ES V5 ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3 ScanArm - Design ScanArm 2.0        
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi          
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si            
Imager 3D Imager - Cobalt                  
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon            
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner Hand Held Scanner - Freestyle                  
Laser Projector Laser Projector - Tracer                  
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - WebShare Server and Webshare 2Go          
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
As-Built As‑Built - AutoCAD As‑Built - Revit                
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        

FaroArm

All Models

Gage

All Models

ScanArm

Design ScanArm 2.0

ScanArm or Laser Line Probe

All Models

Serial FaroArm

All Models

English

German

Japanese

FARO® Knowledge Base

Request Service, 15-Point Check, or Certification for FaroArm, ScanArm, or Gage

Customer Service Certification Badge

Quick Steps

To request service or certification for your FARO® FaroArm®, ScanArm®, Design ScanArm, Laser Line Probe (LLP), or Gage contact FARO Support in one of these ways.

  • Click here to contact a Support Agent in your region and make detailed arrangements
  • Click here to fill out a web-based form and an Agent will contact you for details.

Note: Because the FARO Design ScanArm is not a metrology-grade measurement tool, it does not need certification. However, you may choose to send your Design ScanArm in for servicing if it has sustained damage or you are concerned about its accuracy. 

Overview

It is a best practice to periodically send your FARO device to a FARO Service Center to get a complete and thorough compensation, calibration, and certification. How often you send in your device depends on your corporate quality policies and procedures for ensuring the performance of measurement devices. 

If you have an up to date warranty, you get one free calibration and certification for every year of warranty you purchased. Click here for information about warranties. To comply with the conditions stated in your warranty, only send your device to a FARO Service Center. The technicians at the service center perform a series of tests, a factory compensation, and a factory calibration using patented proprietary hardware and software to optimize the performance of your FARO device and ensure your device meets all the original factory technical specifications.

Consider scheduling the certification at least 30 days in advance of your certification expiration date.

Please be prepared to give the Agent this information.

  • The serial number of your FARO device
  • Return shipping instructions
  • Payment information to handle charges that may not be covered by your warranty

Once your request has been processed, the Agent gives you a Return Material Authorization Number (RMA) and instructions for sending your device to a service center. Include the RMA number in the shipping package with your device, and use it in when you communicate with Agents.

CAUTION: Service centers do not accept collect or COD shipments, unless they have been authorized in advance by an Agent.

Details

Whether your device needs service or certification, technicians perform a 15-point check to ensure your device is in optimal working order when it is returned to you. Here is what is included. 

  1. Inspect cables (repair/replace as required)
  2. Inspect cable connections (repair/replace as required)
  3. Seal case foam with heat gun
  4. Seat and inspect main and power boards
  5. Inspect battery, charger, and power pack
  6. Inspect probe calibration fixture
  7. Inspect buttons and LED function
  8. Inspect counter-balance
  9. Inspect protective-bumpers
  10. Inspect probes
  11. Update firmware
  12. Perform calibration
  13. Clean device exterior 
  14. Clean packaging case
  15. Replace worn or outdated labels