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FARO® Knowledge Base

Stress Warnings on the FARO Edge

Overview

If you experience stress warnings on encoders #1, #3, and #7 that do not go away or interfere with measurements, the stress warning limits need to be increased. This article shows you how to do this.

FaroArm Edge Stress Warning

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 15 minutes
Skills needed
  • Ability to connect a computer to the FARO Edge using a USB cable
  • Ability to extract a .zip file
  • Ability to run an application provided by FARO Support
  • Ability to use your measurement software to check the Stress Warning
Prerequisites
  • Internet connection
  • FARO Edge that is experiencing stress warnings
  • The serial number of your FARO Edge
  • Latest FaroArm USB driver installed
Supported hardware FARO Edge

Reset the Stress Limits

  1. Contact FARO Support, reference this article, and describe the Stress Warning you are experiencing. Have the serial number of your FARO Edge available. FARO Support will give you a .zip file that contains an executable file named FaroUsbFlashUpdate_xxxxx.exe.
  2. Connect the Edge to your computer using a USB cable and turn it on.
  3. On the computer, extract the .zip file and run the .exe file. A progress bar appears.
    Do not turn off the Edge or the computer while this program is running.
  4. When the application is finished, the progress bar displays “Updated successfully.”

Confirm Results

  1. Open your measurement software and repeat what you were doing that caused the warning.
  2. Confirm that Stress Warning no longer appears.

Troubleshooting

If the warning persists, work with FARO Support to send your FARO Edge in for factory servicing.