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FARO® Knowledge Base

Troubleshooting Steps for Power Issues with the USB FaroArm

Steps to help troubleshoot power issues with the Faro USB arm.

Check to make sure the arm is turned on. Look and see if the lights on the arm handle are on. If they are not on follow the steps below to help diagnose the power issue

A. What power source is the arm plugged into? (Many errors are caused by power issues into the arm. Evaluating the power will help us find the root cause of the issue)

B. Please inspect the power supply module and report anything that looks out of the ordinary. (frays, burn marks, loose wiring/connections)

C. Please report the voltages at the outlet, and arm near the power connections.

D. Do you use a UPS (Uninterrupted Power Supply) with the arm/system?

E. Is the arm plugged into a two prong, or three prong plug?

F. Was the arm used with an extension cord? What length?

G. If so, is the extension cord a 3 prong grounded cord?

H. How was the grounding verified?

I. Tester type?

J. If the arm was used with a battery, please try using the arm with and without the battery. Please reboot the arm in between. Please describe what occurs:

K. If other cables are available, please try a different set of power and USB cables for the arm. Does the issue remain?

L. Please try plugging the arm into another power outlet/room eliminating everything connected between the arm power supply and the outlet and also take the battery off the arm. Does the arm still experience the issue?

M. If the problem persists please contact us Customer Support. Please send the event log to support@faro.com and To retrieve the Event Log: (most common way to generate the log)

     i. Go to> Start> All Programs> FARO> Create Event (or Error) Log Package
     ii. You will be prompted to send the file to FARO - Click “OK”
     iii. Save the file to your desktop to send to FARO
     iv. You may need to pull the event log off the computer


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