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Laser Scanner







FARO® Knowledge Base

Error Codes for the Focus3D

Here is a list of some of the known error codes you might receive when using the Focus 3D.  If you get one of the following error messages, please contact your local customer service team for assistance:


  • Failure message received from motor controllers
    • One of the horizontal or vertical motors issued an error
  • Timeout: Motor home position
    • The horizontal motor couldn't find its zero index.
  • Internal Error: Invalid parameter
    • The scanner parameters are inconsistent.
  • Failed to open communication line to scanner
    • The communication with the sensor module couldn't be established.
  • Distance measurement tolerance exceeded
    • The white reference area on the base gave inconsistent measurements. Please check cleanliness of reference area, mirror, and lenses.
  • Timeout: Line sync signal
    • The mirror motor couldn't find its zero index.
  • Motor speed tolerance exceeded

    • The speed of the mirror motor isn't uniform.
  • 1000 Unknown error
    • An unknown error occurred. Ensure user is on latest firmware and USB driver.
  • 1010 Critical SD Card space
    • There is almost no space left on the SD card.
  • 1020 Not enough SD card space
    • There is not enough space left on the SD card.
  • 1030 No SD Card inserted
    • There is no SD Card in the scanner.
  • 1035 SD Card write protection
    • The SD Card is write protected.
  • 1040 File not deleted
    • File could not be deleted as it does not exist on the SD card anymore.
  • 1050 File not available
    • File could not be read as it does not exist on the SD card anymore.
  • 1060 File renamed
    • File has been renamed by the system as a file with the same name already exists on the SD card.
  • 1070 Internal memory critical
    • The internal scanner harddrive is almost full.
  • 1080 Internal memory full
    • The internal scanner harddrive is full.
  • 1110 Critical Temperature
    • Temperature of the scanner is in the upper critical range. Scanning is still possible but temperature might have a negative effect on the scan quality.
  • 1120 Critical Temperature
    • Temperature of the scanner is in the lower critical range. Scanning is still possible but temperature might have a negative effect on the scan quality.
  • 1130 Temperature too high
    • Temperature of the scanner is too high. Scanning is not possible.
  • 1140 Scanner temperature too low -
    • Temperature of the scanner is too low. Scanning is not possible.
  • 1210 Strong scanner inclination
    • Inclination of the scanner is not within +/- 5°. This could result in slighlty inexact scan measurements.
  • 1310 Low battery
    • Battery charge state is low, the battery might be empty soon.
  • 1320 Battery almost empty
    • Battery is empty. Scanning is not possible. Scanner will automatically shut down soon.
  • 1330 Battery status unknown
    • Unable to read the battery status information.
  • 1410 Parameters were adjusted
    • Controller interferred to adjust parameters to the hardware.
  • 1420 Command not executed
    • Couldn't execute command because of a previous running scan operation.
  • 1430 Scanner busy
    • Failed to run scanner task. A scanner operation is still active, you cannot start the next operation now.
  • 1440 Scanner Operation Failure
    • Internal scanner error.
  • 1450 Distance Tolerance Exceeded
    • Distance measurements in the reference track exceed the defined tolerances.
  • 1610 Module Status Error
    • Module Status Error: Data version mismatch.
  • 1620 Out of time failure
    • Out of time failure: this indicates an internal scanner error.
  • 1630 Color aquisition failure
    • Color aquisition has stopped unexpectedly. Probably color aquisition is not complete.
  • 1640 Low Picture Brightness
    • Color Exposure of pictures has very low brightness in some areas. Recommend to change Color Metering Mode
  • 1710 WLAN error
    • The WLAN device could not be found.
  • 1720 WLAN error
    • Could not set the IP address of the WLAN device.



error codes, focus 3d, scene 4.8