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Knowledge BaseMore

Laser Tracker

Vantage S

Vantage S6

Vantage E

Vantage E6

Chinese

English

French

German

Japanese

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Spanish

FARO® Knowledge Base

Firmware Download and Installation Instructions for the Vantage S and E Laser Trackers

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vantage-final-gif-v2_590x402.gif

Quick Steps

  1. Click the link in this table to download the latest firmware to the computer you use with your FARO® VantageS or VantageE Laser Tracker.
    Date Version  
    3 May 2021 2.11.1.2

    Firmware

    Change Summary
     
  2. Download, save and unzip the firmware file
  3. Connect the Tracker and computer
  4. Verify firmware compatibility
  5. Load the firmware

NOTE: This version of firmware cannot be uploaded to all Vantage Trackers. See the Prepare section for details.

What is New

Here are some highlights that describe the new features and enhancements in this release.

  • Fixes issue when starting the 6Probe Compensation when using French, German, and Spanish language settings
  • Resolves issue where units for 6Probe Tip Diameter may be incorrect preventing successful compensation

 

Video

In this 3-minute YouTube tutorial, see how this ease-of-use feature makes your FARO® VantageS or VantageE Laser Tracker easier to use when your workspace has obstructions, you lose the Tracker’s laser beams focus on the spherically mounted retroreflector (SMR), or you are using multiple targets in the same measuring session. Cannot access YouTube? Download Here 

And do not forget how you can pair your Tracker with the FARO® ScanArm Edge to measure both large volumes and the small details all at the same time. You will not miss a thing with this combination FARO® TrackArm setup. This 3-minute YouTube video shows you what the workflow looks like. Cannot access YouTube? Download Here

Overview

Without the right firmware, the Tracker might not work optimally. When FARO releases new firmware or software, you may have to upgrade the firmware.

TIP: When your Tracker comes back from factory servicing, the factory upgrades the firmware for you.

Prepare

Time to Complete 30 minutes
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
Prerequisites
  • Internet connection
  • Computer you use with the Tracker
  • Storage media for saving files, such as a flash drive
Supported Software
Supported Hardware

FARO® VantageS or VantageE Laser Tracker
NOTE: This firmware is not compatible with these Trackers:

  • FARO® Vantage Laser Tracker
  • FARO® ION® Laser Tracker
  • FARO® Laser Tracker X, Xi, Si

Click here to download the Vantage firmware.
Click here to download the ION, X, Xi, and Si firmware.

Download, Save, and Unzip the Firmware

  1. Download the firmware.
  2. It may take a few minutes to complete the download. Do not close your browser or shut off your computer while the download is in progress.
    When the download is complete, you should see the install-MCU-x.x.x.x.sh.zip file in your browser's download folder.
  3. Copy the .zip file to your storage media for safe keeping.
  4. Unzip the .zip file and put the firmware .sh file on the desktop.
  5. Go to Connect the Tracker and Computer to continue.

Connect the Tracker and Computer

The Tracker firmware can be installed only when your computer is connected to the Tracker using a direct Ethernet connection. You cannot update the firmware using a wireless connection between the computer and the Tracker.

  1. Connect the main power/communication cable to the Tracker.
  2. Connect the Ethernet cable to the Tracker and the computer.
  3. Connect the AC power cord to the Tracker.
  4. Turn on the Tracker. Wait approximately 3 minutes until the Tracker completes its boot cycle.
  5. After turning the Tracker on, if the WiFi button is blue, press the button once to completely disable WiFi prior to updating the firmware. 
  6. Go to Verify Firmware Compatibility to continue.

Verify Firmware Compatibility

  1. From the Windows Start menu click Programs > FARO > FARO Utilities x.x. > FARO Utilities.
  2. In the Tracker Index Number field, type the last four digits of the Tracker serial number and click Connect.
  3. Click OK to connect to the Tracker.  After the connection is complete, a new Utilities screen appears.
  4. Click Diagnostics and select the Version Info tab. Verify that the MCU version number is 2.x or greater.
  5. If the MCU version number is correct, go to Load the Firmware to continue. If not, contact FARO Support to send your Tracker in for servicing.

Note: Even if your tracker has MCU Version 2.x or higher, you may receive a message stating “The firmware file you are attempting to load is currently incompatible with this Tracker.”  If this occurs, the internal configuration of the specific unit has not yet been updated to be compatible with this firmware. Please contact FARO Support.

Load the Firmware

  1. In FARO Utilities, click Firmware Loader… .
  2. Click Browse and navigate to your desktop where you stored the firmware .sh file.
  3. Click Install Firmware. The firmware Installer connects to the Tracker and transfers the new firmware file to the Tracker. Do not turn the Tracker off at this time, as that can damage the Tracker. While uploading the firmware, several of the lights on the Tracker may blink. 
  4. When loading is complete, a confirmation notification appears. Click OK to acknowledge the notification.
  5. Click Quit to close the firmware loader and click Disconnect to disconnect the computer from the Tracker.
  6. Click Close to close FARO Utilities.
  7. Turn the Tracker off, then turn it back on to complete the firmware update.
  8. Check that your Tracker is operational.

Your Tracker is ready to use. 

See Also

Keywords

reinstalling, reinstall, re-install, updating, update, download, latest firmware, current firmware, newest firmware, new firmware