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Serial FaroArm

Bronze

Gold

Silver

FARO® Knowledge Base

Error-Unable to Connect With Primary Input Device on the Gold, Silver, or Bronze FaroArm

IMPORTANT: PLEASE READ BEFORE BEGINNING THE PROCESS

If communication between the computer and the Faro Arm system is lost, or if it could not be established, the source of this issue may lie in one or all of the following areas:

Check that no conflicts are cause by unauthorized software or hardware (palm pilots, digital cameras, scanners, zip drives, modems and external devices are know to cause these conflicts .)

Check the cables and connectors for bent pins, secure connections, or damage.
Check to ensure the correct cables are being used.
Check that only the Faro Arm software is running on the computer. Make sure multiple sessions of the Faro software is not running.
Check baud rate and communications port. (Review settings below)
Check the computer manufactures proprietary utilities are installed (Example: IBM Think Pad Utilities) and configured correctly.
Check functionality of the Faro Arm (Look for error codes or arm operation issues).
Check functionality of computer’s hardware.
Check functionality of computer’s software. (Fragmented and clusters files could cause problems)

These communication errors can be solved in the following way:

1)Adjust baud rate settings.
2)Unplug the power cord from the wall wait 30 seconds then plug it in.
3)Replace faulty power module.
4)Replace faulty cables.
5)Solve any software or setting conflict and adjust manufactures utilities.
6)Disable all screen savers, hibernation files and energy settings.
7)Download the latest drivers and utilities from the computer manufacturer.
8)Perform computer system maintenance. (Contact the customer service department for instructions)
9)Upgrade the Faro Arm software to the latest versions.
10)Open the Faro software and select the diagnostics. Rotate the arm and press the buttons to verify communications.
11)Last resort - uninstall the Faro software and delete the subfolders. Then reload the Faro Software. (For installation instructions call the customer service department).


This information will help with the setup of the communications port and interface with the Faro Arm.

When connecting the Faro Arm to the computer use serial port (COM1) number one.

1.Non-serial box FARO ARMS are recommended settings:
·Baud rate (Bits per second): 38,400
·Data bits: 8
·Parity: None
·Stop bits: 1
·Flow control: None

2.Serial Box FARO ARMS recommending settings:
·Baud rate (Bits per second): 9,600 (Nothing over 38,400)
·Data bits: 8
·Parity: None
·Stop bits: 1
·Flow control: None


If the problem still continues after these inspections above contact Faro’s Customer Service Department for further instructions.

 

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