Skip to main content
ARAS & FARO 360 FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro    
As-Built As‑Built - Revit As‑Built - AutoCAD VirtuSurv - VirtuSurv 2018 As‑Built - Modeler            
BuildIT BuildIT - Metrology BuildIT - Projector BuildIT - Construction              
CAM2 CAM2 - SmartInspect CAM2 - AnthroCAM CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4      
Cobalt 3D Imager 3D Imager - Cobalt                  
Computers Computers - All Computers                  
FARO Zone FARO Zone - 2D FARO Zone - 3D                
FaroArm/ScanArm FaroArm/ScanArm - Edge ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C ScanArm - Design ScanArm 2.0 FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime
FaroArm/ScanArm FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage FaroArm/ScanArm - Digital Template          
Gage Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
Hand Held Scanner 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 2D Hand Held Scanner - ScanPlan            
Language Quality HT MT AT NT INT - Internal          
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Laser Projector Laser Projector - Tracer M Laser Projector - Tracer SI                
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
Laser Tracker Laser Tracker - Si Laser Tracker - ION Laser Tracker - Vantage S6 Laser Tracker - Vantage Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage S Laser Tracker - Vantage E Laser Tracker - Vantage E6  
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Photonics Scan Head - Digi-Cube                  
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv CAD Plugin - PhoToPlan Ultimate      
RayTracer RayTracer - RayTracer                  
RevEng RevEng - RevEng                  
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - 2018 SCENE - 4.x SCENE - 5.x SCENE - 6.x SCENE - 7.x
SCENE SCENE - LT                  
Serial FaroArm Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver              
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                



Digital Template



Legacy Quantum



Quantum E

Quantum M

Quantum S








Design ScanArm

Design ScanArm 2.0

Design ScanArm 2.5C

Forensic ScanArm

Serial FaroArm











FARO® Knowledge Base

Request Service, 15-Point Check, or Certification for FaroArm, ScanArm, or Gage

Customer Service Certification Badge

Quick Steps

To request service or certification for your FARO® FaroArm®, ScanArm®, Design ScanArm, Laser Line Probe (LLP), or Gage contact FARO Support in one of these ways.

  • Click here to contact a Support Agent in your region and make detailed arrangements
  • Click here to fill out a web-based form and an Agent will contact you for details.

Note: Because the FARO Design ScanArm is not a metrology-grade measurement tool, it does not need certification. However, you may choose to send your Design ScanArm in for servicing if it has sustained damage or you are concerned about its accuracy. 


It is a best practice to periodically send your FARO device to a FARO Service Center to get a complete and thorough compensation, calibration, and certification. How often you send in your device depends on your corporate quality policies and procedures for ensuring the performance of measurement devices. 

If you have an up to date warranty, you get one free calibration and certification for every year of warranty you purchased. Click here for information about warranties. To comply with the conditions stated in your warranty, only send your device to a FARO Service Center. The technicians at the service center perform a series of tests, a factory compensation, and a factory calibration using patented proprietary hardware and software to optimize the performance of your FARO device and ensure your device meets all the original factory technical specifications.

Consider scheduling the certification at least 30 days in advance of your certification expiration date.

Please be prepared to give the Agent this information.

  • The serial number of your FARO device
  • Return shipping instructions
  • Payment information to handle charges that may not be covered by your warranty

Once your request has been processed, the Agent gives you a Return Material Authorization Number (RMA) and instructions for sending your device to a service center. Include the RMA number in the shipping package with your device, and use it in when you communicate with Agents.

CAUTION: Service centers do not accept collect or COD shipments, unless they have been authorized in advance by an Agent.


Whether your device needs service or certification, technicians perform a 15-point check to ensure your device is in optimal working order when it is returned to you. Here is what is included. 

  1. Inspect cables (repair/replace as required)
  2. Inspect cable connections (repair/replace as required)
  3. Seal case foam with heat gun
  4. Seat and inspect main and power boards
  5. Inspect battery, charger, and power pack
  6. Inspect probe calibration fixture
  7. Inspect buttons and LED function
  8. Inspect counter-balance
  9. Inspect protective-bumpers
  10. Inspect probes
  11. Update firmware
  12. Perform calibration
  13. Clean device exterior 
  14. Clean packaging case
  15. Replace worn or outdated labels