The issue is with the client software. We will use 5.x.x.x as the latest driver version while the event log shows 3.x.x.x. Whatever software package the customer is running is looking for a specific class of FaroArm driver. In this example, it is looking for the version 3.x.x.x driver. You have to update the client software in order for it to look for the 5.x.x.x driver. If it is Measure, then sending them the latest driver would work. If it is a 3rd party software it might be a little more difficult or impossible as that 3rd party software might have never written a version of their software that uses the 5.x.x.x driver.
driver, event log, drivers, version, versions