Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3              
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi          
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si            
Imager 3D Imager - Cobalt                  
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon            
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner Hand Held Scanner - Freestyle                  
Laser Projector Laser Projector - Tracer                  
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - Measure CAM2 - SmartInspect                
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud and WebShare 2Go SCENE - WebShare Server and Webshare 2Go            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - BuildIT BuildIT - Projector          

BuildIT

BuildIT

English

FARO® Knowledge Base

Software Crashes before the Viewport Is Displayed When Opening BuildIT

Behavior

When launching BuildIT, the splash screen is shown (or not) and the software crashes before showing the BuildIT interface. This problem first appeared in version 2017. Since BuildIT 2017, the Microsoft Visual C++ 2015 must be installed. However, the redistributable can be corrupted after updating graphic card driver or Windows update.

Solution

  1. Make sure that the latest graphics card driver is installed. You can verify the driver version by going to Control Panel > Device Manager > Display Adapters, then Right-click on the appropriate graphic card and select Properties. Click on the "Driver" tab to view driver date and version. Driver downloads can be obtained directly from the manufacturer, for NVIDIA cards visit: http://www.nvidia.com/Download/index.aspx
  2. Make sure all Microsoft Windows updates have been applied.
  3. Update the Microsoft Visual C++ 2015 Redistributable. Download and install the latest  Microsoft Visual C++ 2015 Redistributable from https://www.microsoft.com/en-us/down....aspx?id=52685 and follow the installation instructions provided by Microsoft.
  4. After the latest Microsoft Visual C++ 2015 Redistributable has been installed, restart your computer and launch BuildIT, if BuildIT fails to open continue to Step 5.
  5. If installing the latest Microsoft Visual C++ 2015 Redistributable (Step 3) does not solve the issue, download the BuildIT vs_redist_x64.zip [3.8MB]. Unzip the file and copy all its contents to the "C:\Program Files\BuildIT\BuildIT 2017\bin" folder. After copying these files, launch BuildIT, if BuildIT again fails to open please contact BuildIT support.
  • Was this article helpful?