Skip to main content
                     
As-Built As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As-Built - Modeler VirtuSurv - VirtuSurv 2019          
BuildIT BuildIT - Projector BuildIT - Construction BuildIT - Metrology              
CAM2 CAM2 - SmartInspect CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4 CAM2 - AnthroCAM CAM2 - 2019    
Cobalt 3D Imager 3D Imager - Cobalt                  
Computers Computers - All Computers                  
FARO Aras 360 & CAD Zone FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius    
FARO Zone FARO Zone - 2D FARO Zone 3D - 2018 FARO Zone 3D - 2019              
FaroArm/ScanArm FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
FaroArm/ScanArm FaroArm/ScanArm - Digital Template                  
Gage Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
Hand Held Scanner 2D Hand Held Scanner - ScanPlan 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects            
Language Quality HT MT AT NT INT - Internal          
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - Portuguese Language - French    
Laser Projector RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
Laser Tracker Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Vantage S Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage E Laser Tracker - Vantage S6 Laser Tracker - Vantage E6  
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Photonics Scan Head - Digi-Cube Scan Head - Xtreme Scan Head - 3D-Contour Scan Head - 3D-Ultralight Scan Head - 3D-XB Controller - LEC Series Controller - Maestro 3000 Nutfield - Nutfield Hardware Nutfield - Nutfield Software Scan Head - Blink Focuser
Photonics WinLase - Pro WinLase - LAN WinLase - 6              
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv      
RevEng RevEng - RevEng                  
ScanArm ScanArm - Design ScanArm 2.0 ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C            
SCENE SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT
SCENE SCENE - 2019                  
Serial FaroArm Serial FaroArm - Silver Serial FaroArm - Gold Serial FaroArm - Bronze              
Structured Light Scanners Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                

BuildIT

Metrology

FARO® Knowledge Base

Software Crashes before the Viewport Is Displayed When Opening BuildIT Metrology

Behavior

When launching BuildIT, the splash screen is shown (or not) and the software crashes before showing the BuildIT interface. This problem first appeared in version 2017. Since BuildIT 2017, the Microsoft Visual C++ 2015 must be installed. However, the redistributable can be corrupted after updating graphic card driver or Windows update.

Solution

  1. Make sure that the latest graphics card driver is installed. You can verify the driver version by going to Control Panel > Device Manager > Display Adapters, then Right-click on the appropriate graphic card and select Properties. Click on the "Driver" tab to view driver date and version. Driver downloads can be obtained directly from the manufacturer, for NVIDIA cards visit: http://www.nvidia.com/Download/index.aspx
  2. Make sure all Microsoft Windows updates have been applied.
  3. Update the Microsoft Visual C++ 2015 Redistributable. Download and install the latest  Microsoft Visual C++ 2015 Redistributable from https://www.microsoft.com/en-us/down....aspx?id=52685 and follow the installation instructions provided by Microsoft.
  4. After the latest Microsoft Visual C++ 2015 Redistributable has been installed, restart your computer and launch BuildIT, if BuildIT fails to open continue to Step 5.
  5. If installing the latest Microsoft Visual C++ 2015 Redistributable (Step 3) does not solve the issue, download the BuildIT vs_redist_x64.zip [3.8MB]. Unzip the file and copy all its contents to the "C:\Program Files\BuildIT\BuildIT 2017\bin" folder. After copying these files, launch BuildIT, if BuildIT again fails to open please contact BuildIT support.