Skip to main content
  Tags                  
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products                  
Hardware Hardware - All FARO Products                  
Accessories Accessories - All FARO Accessories                  
FaroArm FaroArm - All Models                  
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S M E USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Legacy Quantum USB FaroArm - Titanium
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver            
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth              
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - FAROBlu HD/SD V6 ScanArm or Laser Line Probe - ES V5 ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3 ScanArm - Design ScanArm 2.0        
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3
Laser Tracker Laser Tracker - Vantage S Laser Tracker - Vantage E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi      
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Xi            
Imager 3D Imager - Cobalt                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus E 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon    
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon            
Hand Held Scanner 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 2D Hand Held Scanner - ScanPlan            
Laser Projector Laser Projector - Tracer Scan Head - Digi-Cube                
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
Software Software - All FARO Software                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - WebShare Server and Webshare 2Go          
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
As-Built As‑Built - AutoCAD As‑Built - Revit                
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        

CAM2

Measure

Chinese

English

French

German

Japanese

Portuguese

Spanish

FARO® Knowledge Base

Activate or Update a Measure 10 License Product Key or Dongle

Measure With Box

Quick Steps

Before you begin, ensure your success by following these steps.

  1. Make sure you have a stable internet connection.
  2. Ensure you have administrator privileges on your computer.
  3. Turn off all anti-virus and firewall software, as it can affect the activation process. Be sure to turn it back on again at the end of this process. If you do not know how to do this, contact your IT department.
  4. If you use a dongle, insert it into the computer's USB port before you proceed.
    Caution: If you do not insert the dongle, the software will not find a license key and the activate or update process fails. To correct this, close FARO® Measure 10, insert the dongle, and start again.
  5. Download and install Measure 10 software.
    Open Measure 10 and run it as a trial or if you have a product key or dongle, activate or upgrade your license.

The sections below show you how to access the License Update Client to activate or update a license key using the automatic or manual processes. 

Overview

Measure 10 comes with a 90-day trial license key that enables you to run and use Measure 10. The trial key does not have to be activated. It is meant to give you time to familiarize yourself with Measure 10 or to contact FARO sales to purchase Measure 10 and choose a warranty option. As part of this purchase you receive a license key either as a dongle/portlock or product key you type into the software. The key entitles you to receive software upgrades during a specified time. 

Measure 10 has been discontinued and is no longer being developed. This software is now in Legacy status. FARO supports Legacy software for the length of time stated in your license agreement. This article will remain available for your convenience during that time. To learn about the latest FARO® CAM2® software, click here.

Activate Key

  • Using a dongle? A dongle does not need to be activated, just detected by Measure 10. Before you open Measure 10, insert the dongle into a USB port on your computer. Then double-click the Measure 10 M10ShortCut.PNG icon on your desktop to open and use Measure 10. The license on your dongle is automatically detected. 
  • Using a product Key? You must activate a product key the first time you use it. You can use either an automatic or manual process for activating your product key. 

Update Key

Although Measure 10 is in Legacy status, you may be using a version of the software that is not as recent as the last version. If  you upgrade to the last version, the process is automatic as long as you have a stable internet connection, room enough to install the latest version on your computer's hard drive, and have an up-to-date warranty. To be sure your warranty is up to date, check its status on FARONOW. If you find that your warranty has expired, you can continue to use the version of Measure 10 that is already running on your computer. But, you will not be able to run software upgrades on an ongoing basis until you renew the warranty. Click here to purchase a warranty plan. 

After you renew the warranty, use the manual product key update section in this article to apply the update and extend the time on your existing key: either dongle or product key. This entitles you to receive and use upgrades to Measure 10. 

Even when you are within the specified time on the key, when you upgrade Measure 10 from one major release to another, the software may prompt you to update your key. An example of this would be when you upgrade Measure 10 from version 6.x to 7.x. When this happens, just update the key without concern about the warranty.   

License Update Client

To help you maintain keys, Measure 10 has a separate License Update Client. The License Update Client enables you to check for software updates and manually apply a license key update. You access the License Update Client from the Windows Start menu by clicking All Programs > FARO > Measure 10.x > FARO License Update Client 10.x . See the Measure 10 User Manual for details about the License Update Client.

Tips

  • Make your life easier by keeping a list of keys, related installations of Measure 10 on specific computers in your work environment, and related warranty IDs. This list helps you when it is time to renew warranties.
  • Always refer to Before you Begin in the Quick Start section to make sure the automatic activate and update processes complete successfully.
  • Start with the automatic processes and use the manual processes only if the automated ones are not successful in your work environment.
  • If you use network license keys, click here for instructions.
Back to top

Run as a Trial Without a Key

  1. On your desktop, double-click the Measure 10 M10ShortCut.PNG icon to run the software.
  2. When the Product Key window appears, click the Start Trial button.
    Product Key Windows for All CAM2 Software
  3. After 90 days, the software will not run. Contact FARO sales to purchase the software and choose a warranty option.

Automatically Activate a New Product Key

  1. On your desktop, double-click the Measure 10 M10ShortCut.PNG icon to run the software.
  2. When the Product Key window appears, in the Enter Product Key field, type the product key, and click OK. You are done!
  3. If you are using the trial license, the Product Key window will not appear. On the main ribbon, click the File tab and Help. In the License Information section of the Measure 10 panel, click Activate License. The Product Key window appears. In the Enter Product Key field, type the product key, and click OK. You are done! Open and use Measure 10. 
    Measure10PanelProdLicKey.png

Automatically Update an Existing Key

If you have just downloaded and installed an upgrade for Measure 10 and have an up-to-date warranty, follow these instructions. To be sure your warranty is up to date, check its status on FARONOW. If your warranty is not up-to-date, click here to purchase an extension, go to the manual product key update section in this article to apply the update and extend the time on your existing key. 

  1. On your desktop, double-click the Measure 10 M10ShortCut.PNG icon to open the software. 
    • If the Product Key window does not appear, you are done!
    • If the Product Key window appears, in the Enter Product Key field, type the product key, and click OK. Open Measure 10. If the Product Key window does not appear, you are done!
  2. If the Product Key window appears again, click the X to close the Product Key window. Measure 10 closes. 
  3. From the Start menu, click All Programs > FARO > Measure 10.x > FARO License Update Client 10.x. The FARO License Update Utility window appears.
    CAM2 Update License Client
  4. Click Start. If you have more than one key to update, select a key. You can only select one key at a time. Continue to the next step. 
    If instead you see a message that tells you a license is not available to update, click OK, close the Update Client Utility, and click here to manually update the license key.
    upgrade.PNG
  5. The Update License Client runs, displaying prompts that show the status of the connection to the FARO license server. Do not close this window; it may take several minutes to update the key. The green status bar moves while the update process continues.
    Cam2 Update License Client Status Bar
  6. When the prompt displays License update(s) successfully applied, click Close. On your desktop, double-click the Measure 10 M10ShortCut.PNG icon to open Measure 10. If the Product Key window does not appear, you are done!
    Cam2 Update License Client Success Prompt
    If instead you see a message that says there are no license updates available, click OK, and close the Update Client Utility. Click here to manually update the license key
    UpgradeNoLicenses.PNG
    If when you open Measure 10 after the upgrade was successful, the Measure 10 interface panels, windows, ribbons, or icons do not appear, click here to reset the application settings to the default. The Measure 10 interface should appear as normal.
Back to top

Manually Activate or Update a License Key

If you recently renewed your warranty, encounter connection problems while updating a license key, error prompts appear while the Update License Client is running, or after you complete the update process and the Product Key window continues to appear, activate or update your product key manually. This process takes only a few minutes to create an email with an attached .C2V file that you send to the FARO automated license system. Once your email is received, the system sends you an email with a matching .V2C or .FLU file attached. Use this file to activate your license.

.C2V and .V2C or .FLU files are unique to the computer you use with Measure 10 and hold information pertaining to FARO software product keys. You cannot interchange these files with different computers.

To create a .C2V file, use the FARO Remote Update System (RUS) tool. Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

Create a .C2V File

  1. On the computer where you want to activate or update the license key, open the RUS tool. From the Start menu, click All Programs FARO Measure 10.x > FARO Remote Update System. The RUS window appears.
    RUSCollectTab.PNG
  2. On the Collect Status Information tab, select Update of existing protection key, and click Collect Information.
  3. In the Save Key Status As window, navigate to the location where you want to save the .C2V file, enter a File name, and click Save.
    If you only use one product key or dongle on this computer, continue to the next step. If you use multiple product keys or dongles on this computer, for FARO or any other vendor's software, the Select Sentinel Protection Key dialog box appears. Select the product/license key that applies to your FARO software and click OK.
    Note: Under Key TypeHL- stands for hard lock--a license key stored on a dongle
                                          
    SL- stands for soft lock--a product key stored in the software on your computer.
    RUSSCENELicenses.PNG
  4. The RUS window appears with a success message when the process is complete.
    RUSSuccessMessage.PNG
  5. Locate the .C2V file, attach it to an email, and send it to licenses@faro.com.
    Within several minutes, this automated system sends you an email reply with an attached .V2C or .FLU file. If you do not receive the .V2C or .FLU file from the automated system within half an hour, contact FARO Support.

Apply a .V2C or .FLU File

Once you receive the automated email with the .V2C or .FLU file, use the FARO Remote Update System (RUS) to apply the file. If you use a dongle, make sure it is properly connected to your computer's USB port before you begin.

  1. On the computer where you want to update the license key, save the .V2C or .FLU file attached to the email you received from the FARO automated license update system. If you have not received this email, contact FARO Support.
  2. From the Start menu, click All Programs FARO Measure 10.x FARO Remote System Update. The RUS window appears.
  3. Click the Apply License Update tab and click BrowseButton.PNG to navigate to the location where you saved the .V2C file.
    FARO-RUS.PNG
  4. In the Select the file to apply window, click All Files (*.*), select the .V2C or .FLU file, and click Open.
    FaroRUS-SelectTheFileToApplyWindow.png
  5. Click Apply Update.
  6. The RUS window appears with a success message when the process is complete.
  7. Open Measure 10. 
    If the Product Key window still appears or you continue to have license issues, please contact FARO Support.
Back to top

Transfer a Product Key from One Computer to Another

If you get a new computer or hard drive and you use a product key to supply the license to Measure 10, install Measure 10 on the new computer or hard drive. Then, go to the Automatically Activate New Product Key section of this article and follow the steps. This should add the product key to the new computer or hard drive as long as you have not used up the three activations that came with your product key. When you open Measure 10, the Product Key window should not appear. 

If the Product Key window still appears, go to the Manually Activate or Update a Product Key section in this article and follow the steps. If after completing these steps, when you open Measure 10, the Product Key window still appears, contact FARO Support.

See Also

Keywords

portlock, HASP, HL, upgrade, product key, license key, software key, hard lock, hardlock, HL lock, soft lock, softlock, software lock, SL lock, port lock, thumb drive, USB drive, flash drive, generate a c2v file, product key activation, license activation, offline license activation, offline product key activation, activate product key, transfer license, transfer product key, transfer license key, dongle not detected, license not detected, service plan, service agreement maintenance plan, maintenance agreement, support plan, support agreement, authorization, guarantee