Skip to main content
  Tags                    
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese      
Language Quality HT MT AT NT              
All All - FARO Products                    
Hardware Hardware - All FARO Products                    
Accessories Accessories - All FARO Accessories                    
FaroArm FaroArm - All Models                    
USB FaroArm USB FaroArm - All Models USB FaroArm - Quantum S USB FaroArm - Advantage USB FaroArm - Digital Template USB FaroArm - Edge USB FaroArm - Fusion USB FaroArm - Platinum USB FaroArm - Prime USB FaroArm - Quantum USB FaroArm - Titanium  
Serial FaroArm Serial FaroArm - All Models Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver              
Gage Gage - All Models Gage - Standard, Plus, Power Gage - Bluetooth                
ScanArm or Laser Line Probe ScanArm or Laser Line Probe - All Models ScanArm or Laser Line Probe - Edge LLP V4 ScanArm or Laser Line Probe - LLP V1 V2 V3                
FaroArm Accessories FaroArm Accessories - All FaroArm Models FaroArm Accessories - USB FaroArms FaroArm Accessories - Platinum FaroArm Accessories - Titanium FaroArm Accessories - Gage FaroArm Accessories - Serial FaroArms FaroArm Accessories - Gold Serial FaroArms FaroArm Accessories - Silver Serial FaroArms FaroArm Accessories - All LLP Models FaroArm Accessories - LLP V1 V2 V3  
Laser Tracker Laser Tracker - All Models Laser Tracker - Vantage S M E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si X Xi            
Laser Tracker Accessories Tracker Accessories - All Models Tracker Accessories - Vantage Tracker Accessories - ION Tracker Accessories - Si X Si              
Imager 3D Imager - Cobalt                    
Laser Scanner Laser Scanner - All Models Laser Scanner - Focus S M E Laser Scanner - Focus3D Laser Scanner - Photon              
Laser Scanner Accessories Laser Scanner Accessories - All Models Laser Scanner Accessories - Focus S M E Laser Scanner Accessories - Focus3D Laser Scanner Accessories - Photon              
Hand Held Scanner Hand Held Scanner - Freestyle                    
Laser Projector Laser Projector - Tracer                    
Imaging Laser Radar Imaging Laser Radar - VectorRI                    
Computers Computers - All Computers                    
Software Software - All FARO Software                    
CAM2 CAM2 - Measure CAM2 - SmartInspect                  
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud and WebShare 2Go SCENE - WebShare Server and Webshare 2Go              
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight                
Public Safety Public Safety - All Software Public Safety - FARO CAD Zone Fire Insurance Public Safety - FARO CAD Zone Crime Crash Public Safety - FARO CAD Zone CZ Point Cloud Public Safety - FARO CAD Zone First Look Pro Public Safety - FARO Zone 2D Public Safety - FARO Zone 3D Public Safety - FARO 360 Reality Public Safety - FARO 360 HD Public Safety - FARO 360 Blitz Public Safety - FARO 360 Genius
PointSense1 PointSense - All PointSense Suite PointSense - PointSense Basic PointSense - PointSense Pro PointSense - PointSense Building PointSense - PointSense Plant PointSense - PointSense Heritage PointSense - PointSense for Revit PointSense - TachyCAD Building PointSense - TachyCAD Archeology PointSense - TachyCAD Interior  
PointSense2 PointSense - PhoToPlan Basic PointSense - PhoToPlan PointSense - PhoToPlan Pro PointSense - PhoToPlan Ultimate BIM CIM - DisToPlan BIM CIM - MonuMap BIM CIM - hylasFM BIM CIM - VirtuSurv      
Factory Metrology Factory Metrology - All Software Factory Metrology - Visual Inspect App Factory Metrology - Visual Inspect CAD Translator Factory Metrology - RayTracer              

CAM2

Measure

USB FaroArm

Quantum

English

Japanese

FARO® Knowledge Base

Bluetooth Connectivity Issues With the Quantum FaroArm

We have found some incompatibility issues when using your computer's Bluetooth hardware along with the Microsoft Bluetooth host application. For those of you experiencing problems connecting to your Quantum FaroArm (connection drops, computer locks up) please check which Bluetooth application you are running.

Make sure you are running either Toshiba or Widcomm. Toshiba is available with Dell laptops and many Bluetooth Dongles. Widcomm is available with other computer brands and also with many Bluetooth dongles. Older Dell computers going to customers have the Toshiba application while newer ones have the Widcomm application.

We found that computers configured by IT for internal use in US were missing this driver. Corrective action was taken for new computers going forward.

If your Dell computer is using the Microsoft application, please go to the Dell support site and download the respective driver for your model. You are looking for the DELL Driver the applies to Wireless 350 Bluetooth Internal Module For the Dell M90, here is the link.

Also verify that you have the latest Windows updates installed on your OS via Windows Updates.

After verifying that you are using the latest Bluetooth drivers and Windows updates and you are still receiving lag, you can possibly be using up resources on the computer to contribute to the lag.

For example, if you are using CAM2 Q and there are multiple features on screen, ensure that that probe display is turned off (Edit > Preferences > Display > CAD View tab > uncheck "Always show probe").

 

Keywords:

bluetooth, quantum, lag, intermittent