The log files for Measure are sometimes needed by Customer Support for troubleshooting. These log files may be in addition to an .nfo file.
Attached is a tool that will automatically extract this information and save the information into a file named "CAM2_Support_Data.zip" that is placed on your Windows desktop. Send this .zip file to FARO Support. Copy the file "FARO Measure Support Information Retrieval.bat" that is attached to this e-mail to any location on the computer that has Measure installed and double click on it to run it.
Click here to download: Measure Support Information Retrieval Tool
If you have problems using this tool, the information can still be obtained manually. These log files are located on your hard drive. Depending on which version of Measure is being used, there are slightly different methods to obtain these files:
The files can be either be obtained directly through Measure or by using Windows Explorer:
Directly from Measure:
- Choose File -> Help
- Then choose Open Log Folder.
- Windows Explorer will manually open up to the path the log files are located in. Send all of these files to Support.
Using Windows Explorer:
Use Windows Explorer to navigate to the following folder in Windows 7
C:\Users\[username]\AppData\Roaming\FARO Technologies\CAM2 Measure\10.0\Logs
Use Windows Explorer to navigate to the following folder in Windows XP
C:\Documents and Settings\[username]\Application Data\CAM2 Measure\10.0\Logs
For Measure Q, use Windows Explorer to navigate to the following folder based on the operating system of the computer:
C:\Documents and Settings\[username]\Local Settings\Application Data\FARO Technologies\CAM2 Q\1.0
C:\Users\[username]\AppData\Local\FARO Technologies\CAM2 Q\1.0
Sending the data:
Send all the files in folder to FARO Support for review. In addition to these, send an .nfo file for the computer. Click here for instructions to create this file.
Note: If you can not find these folders, make sure hidden files are shown:
Windows 7: Open folder options by clicking Start > Control Panel > Appearance and Personalization > Folder Options. Click on the View tab. Under Advanced setting, click Show Hidden Files and Folders. Click OK.
XP: Click Start > Control Panel > Appearance and Themes > Folder Options. Under the View tab, click Show Hidden Files and Folders.
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