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FARO® Knowledge Base

Support Data Generation for CAM2

Customer Service may require specific information about the computer that you have CAM2 installed on and may ask you to collect a *.nfo. This may be in addition to sending Log Files.

Attached is a tool that will automatically extract this information and save the information into a file named "CAM2_Support_Data.zip" that is placed on your Windows desktop. Please send this .zip file to FARO Support. Copy the file "FARO CAM2 Support Information Retrieval.bat" that is attached to any location on the computer that has CAM2 installed and double click on it to run it.

If you have problems using this tool, the information can still be obtained manually, instructions to find the log files are in the link below. The instructions to obtain the *.nfo file follow:

With all versions of CAM2, the file can be created by going to Start > All Programs > Accessories > System Tools > System Information. Then go to File > Save and save the file on your desktop.

If you are using CAM2 Q, go to Help > Generate Support Data. Once created, a message will appear telling you where the nfo file is saved.

Either method can take approximately 3-4 minutes to generate. Send the file to support@faro.com

NOTE: In addition to sending this *.nfo file, the CAM2 Log Files should be sent. Instructions to find them can be found by clicking here.

 

Click here to download: CAM2 Support Info Retrieval

 

Keywords:

CAM2, generate support data, nfo, system information, M10