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FARO® Knowledge Base

Activate or Update a SCENE License Product Key or Dongle

FARO SCENE Screen and Box

Quick Steps

Before you begin, ensure your success by following these steps.

  1. Make sure you have a stable internet connection.
  2. Ensure you have administrator privileges on your computer.
  3. Turn off all anti-virus and firewall software, as it can affect the activation process. Be sure to turn it back on again at the end of this process. If you do not know how to do this, contact your IT department.
  4. If you use a dongle, insert it into the computer's USB port before you proceed.
    Caution: If you do not insert the dongle, the software will not find a license key and the activate or update process fails. To correct this, close FARO® SCENE, insert the dongle, and start again.
  5. Download and install SCENE software.
    Open SCENE and run it as a trial or if you have a product key or dongle, activate or upgrade your license.

The sections for the different SCENE interfaces found below show you how to access the License Manager and activate or update a license key using an automatic or manual process. Just select the interface that applies to your work environment for step-by-step directions. 

Video

In this 12-minute video, Si Horton, FARO Application Engineer, helps you install SCENE and its software development kit (SDK), check the graphics card, and set initial options. By doing this, you ensure you can quickly get started with your 3D documentation project. You can use the sections in this article to step through the license activation and updating an existing SCENE license. Click these links for details about the SCENE SDK and checking the graphics card. The SCENE manual can help you with setting the options Si suggests. 

Overview

FARO® SCENE comes with a 30-day trial license key that enables you to run and use SCENE. The trial key does not have to be activated. It is meant to give you time to familiarize yourself with SCENE or to contact FARO sales to purchase SCENE and choose a warranty option. As part of this purchase you receive a license key either as a dongle/portlock or product key you type into the software. The key entitles you to receive software upgrades during a specified time. 

Activate Key

  • Using a dongle? A dongle does not need to be activated, just detected by SCENE. Before you open SCENE, insert the dongle into a USB port on your computer. Then double-click the SCENE SCENE7ShortCut.PNG icon on your desktop to open and use SCENE. The license on your dongle is automatically detected. 
  • Using a product Key? You must activate a product key the first time you use it. You can use either an automatic or manual process for activating your product key. 

Update Key

If when you installed SCENE you checked Enable automatic update checking, or you checked this option in SCENE's settings, when a new version of SCENE is available you get a notification. You can choose to upgrade or wait until later. 
User-added image     UpgradeNotification.PNG

When you upgrade, the process is automatic as long as you have a stable internet connection, room enough to install the latest version on your computer's hard drive, and have an up-to-date warranty. To be sure your warranty is up to date, check its status on FARONOW. If you find that your warranty has expired, you can continue to use the version of SCENE that is already running on your computer. But, you will not be able to run software upgrades on an ongoing basis until you renew the warranty. Click here to purchase a warranty plan. 

After you renew the warranty, use the manual product key update section in this article to apply the update and extend the time on your existing key: either dongle or product key. This entitles you to receive and use upgrades to SCENE. 

Even when you are within the specified time on the key, when you upgrade SCENE from one major release to another, the software may prompt you to update your key. An example of this would be when you upgrade SCENE from version 6.x to 7.x. When this happens, just update the key without concern about the warranty.   

License Manager

To help you maintain keys, SCENE has a built-in License Manager. The License Manager enables you to add, activate, manage, update, and transfer keys, as well as check information such as license type and expiration date. The way you access the License Manager differs depending on which SCENE interface you use. See the User Manual for SCENE.

Tips

  • Make your life easier by keeping a list of keys, related installations of SCENE on specific computers in your work environment, and related warranty IDs. This list helps you when it is time to renew warranties.
  • Always refer to Before you Begin in the Quick Start section to make sure the automatic activate and update processes complete successfully.
  • Start with the automatic processes and use the manual processes only if the automated ones are not successful in your work environment.
  • Instruction for the activate or update processes vary depending on the SCENE interface you are using. To see the step-by-step details, expand the section for the interface you use. 
  • If you use network license keys, click here for instructions.
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Workflow Interface

Access the License Manager

  1. On the computer desktop, double-click the SCENE SCENE7ShortCut.PNG icon. SCENE opens using the workflow interface. If Updates and News appears, take a minute to read that, then click Close
    UpdatesNews.PNG
  2. Click on the Gear SCENESettingsIcon.png icon in the top-right corner, then on the ribbon click License Manager. The License Manager appears. 
    LicenseManager7.0.PNG

Automatically Activate a New Product Key

  1. In the License Manager, click Add Product Key
  2. In the Product Activation window, on the Automatic Activation tab, enter your product key in the Product Key field and click Activate.
     ProductActivationWindow.PNG
  3. A message appears indicating the license installed successfully. Click OK here and on the next window. 
  4. In the Workspace window, on the top ribbon, in the top-left corner, click the Back Arrow BackArrowIcon.PNG icon. The Project Overview page appears. Your license is activated and you can use SCENE.
    If license key messages continue to appear, use the manual process in the section below.
    InitialSCENEOpenPage.PNG  

Automatically Update an Existing Key

If you have just downloaded and installed a SCENE upgrade and have an up-to-date warranty, follow these instructions. To be sure your warranty is up to date, check its status on FARONOW. If your warranty is not up-to-date, click here to purchase an extension, then go to the manual product key update section in this article to apply the update and extend the time on your existing key.

  1. On your desktop, double-click the new SCENE Software SCENE7ShortCut.PNG icon to run the software. Either the software runs correctly or you may see a license error message.
    • If the software runs, you are done!
    • If a license error message appears, click Yes, and the License Manager appears. If the License Manager does not appear, use the steps above to access the License Manager.
      UpdateLicense.png
       
  2. In the License Manager, click Update Licenses
    LicenseManager7.0.PNG
  3. Follow the prompts until the process completes. Your license is automatically updated so you can use SCENE.
    If error messages continue to appear, use the manual process in the section below.
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Classic Interface

Access the License Manager

  1. On the computer desktop, double-click the SCENE SCENE7ShortCut.PNG icon. SCENE opens in the workflow interface.
  2. Click on the Gear SCENESettingsIcon.png icon in the top-right corner, then on the ribbon click Switch User Interface. The classic interface appears.
    SCENEClassicHomePage.PNG
  3. On the menu bar, click Help > Licensing. The License Manager appears.  
    LicenseManager7.0Only.PNG

Automatically Activate a New Product Key

  1. In the License Manager, click Add Product Key
  2. In the Product Activation window, on the Automatic Activation tab, enter your product key in the Product Key field and click Activate.
     ProductActivationWindow.PNG
  3. A message appears indicating the license installed successfully. Click OK here on the next window. Your license is activated and you can use SCENE.
    If license key messages continue to appear, use the manual process in the section below.

Automatically Update an Existing Key

If you have just downloaded and installed a SCENE upgrade and have an up-to-date warranty, follow these instructions. To be sure your warranty is up to date, check its status on FARONOW. If your warranty is not up-to-date, click here to purchase an extension, then go to the manual product key update section in this article to apply the update and extend the time on your existing key.

  1. On your desktop, double-click the new SCENE Software SCENE7ShortCut.PNG icon to run the software. Either the software runs correctly or you may see a license error message.
    • If the software runs, you are done!
    • If a license error message appears, click OK, and the License Manager appears. If the License Manager does not appear, use the steps above to access the License Manager.
      SCENE License Error 35858
  2. In the License Manager, click Update Licenses. An informational message appears reminding you that you must have a valid warranty and be connected to the internet to update your key. If you are ready to proceed, click Yes.
    Scene License Message to Proceed
  3. The key update process runs, displaying a status bar. Do not close this window; it may take several minutes. The green status bar moves while the process continues.
    SCENE License Manager Progress Bar
  4. When the Successfully updated licenses message appears, click OK. Your license is automatically updated and activated so you can use SCENE.
    If error messages continue to appear, use the manual process in the section below..
    SCENE License Manager Successful Message
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SCENE 5.5 or Earlier

Access the License Manager

  1. On your desktop, double-click the SCENE icon to run it. A license error message appears.
    LicenseError35873.PNG
  2. Click OK.The License Manager window appears. If the License Manager does not appear, on the menu bar, go to Help > Licensing.

Automatically Activate a New Product Key

  1. In the License Manager, click Add Product Key
  2. In the Product Activation window, on the Automatic Activation tab, enter your product key in the Product Key field and click Activate.
     ProductActivationWindow.PNG
    Your license is activated and you can use SCENE. IIf license key messages continue to appear, use the manual process in the section below.

Automatically Update an Existing Key

If you have just downloaded and installed a SCENE upgrade and have an up-to-date warranty, follow these instructions. To be sure your warranty is up to date, check its status on FARONOW. If your warranty is not up-to-date, click here to purchase an extension, then go to the manual product key update section in this article to apply the update and extend the time on your existing key.

  1. In the License Manager, click Update Licenses
  2. Follow the prompts until the process completes. Your license is automatically updated so you can use SCENE.
    If error messages continue to appear, use the manual process in the section below.
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Manually Activate a Product Key

If you recently renewed your warranty, encounter problems connecting to the internet while updating a license key, error messages appear while the License Manager is running, or after you complete the update process and the Product Key window continues to appear, activate your product key manually. This process takes only a few minutes to create and email with an attached .AR file that you send to the FARO automated license system. Once your email is received, the system sends you an email with a matching .V2C file attached. Use this file to activate your license.

.AR and .V2C files are unique to the computer you use with SCENE and hold information pertaining to FARO software product keys. You cannot interchange these files with different computers.

Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

  1. On the computer where you want to activate the license, use the directions in the interface sections above to open SCENE and access the License Manager.
  2. In the License Manager window, click Add Product Key
  3. In the Product Activation window, click the Manual Activation tab.
    ManualProductActivation.png
  4. In the Product Key field, type the product key and click Send. An email appears addressed to SCENE-Licensing@faroeurope.com. Send the email.
    Within one day or less, you should receive an email with an attached .V2C file from the FARO automated license system. Drag the file from the email to a file storage location on the computer. 
    ActivationEmail.PNG
  5. In the Product Activation window, on the Manual Activation tab, in the Process Activation File area, click TransferLicenseBrowseIcon.PNG and navigate to a location where you stored the .V2C file. Click Open. The .V2C file location appears in the field. 
  6. Click Activate
    When the process is complete, a success message appears.
  7. Open SCENE. 
    If you continue to have product key issues, contact FARO Support.
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Manually Update an Existing Key

If you recently renewed your warranty, encounter problems connecting to the internet while updating a license key, error messages appear while the License Manager is running, or after you complete the update process and the Product Key window continues to appear, activate your product key manually. This process takes only a few minutes to create and email with an attached .C2V file that you send to the FARO automated license system.Once your email is received, the system will send you an email with a matching .V2C file attached. Applying this file updates the license keys stored on your computer or dongle.

.C2V and .V2C files are unique to the computer you use with SCENE and hold information pertaining to FARO software product keys. You cannot interchange these files with different computers.

To create a .C2V file, use the FARO Remote Update System (RUS) tool.. Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

Create a .C2V File

  1. On the computer where you want to update the license key, open the RUS. From the Start menu, click All Programs > FARO > SCENE FaroRUS. The RUS window appears.
    RUSCollectTab.PNG
  2. On the Collect Status Information tab, select Update of existing protection key, and click Collect Information.
  3. In the Save Key Status As window, navigate to the location where you want to save the .C2V file, enter a File name, and click Save.
    If you only use one product key or dongle on this computer, continue to the next step. If you use multiple product keys or dongles on this computer, for FARO or any other vendor's software, the Select Sentinel Protection Key dialog box appears. Select the product/license key that applies to your FARO software and click OK.
    Note: Under Key TypeHL- stands for hard lock--a license key stored on a dongle
                                          SL- stands for soft lock--a product key stored in the software on your computer.
    RUSSCENELicenses.PNG
  4. The RUS dialog box appears with a success message when the process is complete.
    RUSSuccessMessage.PNG
  5. Locate the .C2V file, attach it to an email, and send it to scene-licensing@faroeurope.com.
    Within several minutes, this automated system sends you an email reply with an attached .V2C file. If you do not receive the .V2C file from the automated system within half an hour, contact FARO Support.

Apply a .V2C File 

Once you receive the automated email with the .V2C file, use the FARO Remote Update System (RUS) to apply the file. If you use a dongle, make sure it is properly connected to your computer's USB port before you begin.

  1. On the computer where you want to update the license key, save the .V2C file attached to the email you received from the FARO automated license update system. If you have not received this email, contact FARO Support.
  2. From the Start menu, click All Programs FARO SCENE FaroRUS. The RUS window appears.
  3. Click the Apply License Update tab and click BrowseButton.PNG to navigate to the location where you saved the .V2C file.
    FARO-RUS.PNG
  4. In the Select the file to apply window, click All Files (*.*), select the .V2C file, and click Open.
    FaroRUS-SelectTheFileToApplyWindow.png
  5. Click Apply Update.
  6. The RUS window appears with a success message when the process is complete.
  7. Open SCENE. 
    If the Product Key window still appears or you continue to have license issues, please contact FARO Support.
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Transfer a Product Key from One Computer to Another

The Transfer Product Key feature is available for SCENE 7.0 and later. If you are using an earlier version of SCENE, contact FARO Support to transfer the product key. 

If you get a new computer or hard drive and you use a product key (a key you type into the SCENE software), you can rehost or transfer the key from the old computer to the new one, or from an old hard drive to a new one. When you transfer the key, it is removed from the old computer or hard drive (the source computer) and moved to the new computer or hard drive (the recipient computer). The product key transfer processes uses the FARO Remote Update System (RUS) tool on both the source and recipient computer.

The instructions below assumes that SCENE has been installed and licensed on the source computer, and that SCENE is installed on the recipient computer using a trial license that has not yet expired. If the trial license has expired, you will not be able to complete these instructions successfully. Contact FARO Support.

On Source Computer, Check License is Transferable

  1. On the source computer, using a browser go to http://localhost:1947/_int_/devices.html.
    SentinalLicenseKeys.PNG
  2. On the Sentinel Admin Control Center page, each row contains information about a specific product key that is available on that computer. You can only transfer product keys that are Local and have TransferLicenseIcon.png in the Configuration column. If the license you want to transfer does not meet these conditions, contact FARO Support.

On Recipient Computer, Create a .id File

  1. On the recipient computer, open SCENE and access the License Manager. Click Transfer License.
    LicenseManager7.0Only.PNG
  2. The RUS window appears. Click the Transfer License tab. 
    RUSTransferLIcenseTab.PNG 
  3. In the Collect information about the recipient computer area, click TransferLicenseBrowseIcon.PNG and navigate to a location where you can store the recipient computer's .id file. Click Save
  4. Click Collect and Save Information. A message appears telling you the file was saved in the chosen location. Click OK. Leave the RUS tool open.   
  5. Copy the recipient computer's .id file to the source computer. 

On Source Computer, Create a .h2h File

  1. On the source computer, open SCENE and access the License Manager. Click Transfer License. The FARO Remote Update System (RUS) window appears. In the RUS window, click Transfer License.
  2. Close SCENE, keeping the RUS window open.
    You must close SCENE because in the next steps, the product key will be removed and you will no longer be able to use SCENE on the source computer. 
  3. In RUS window, in the Generate the license transfer file area, click on the row for the product key you want to transfer. 
  4. In the Read the recipient information file from field, click TransferLicenseBrowseIcon.PNG and navigate to location where you copied the recipient computer's .id file. Click Open. The .id file location appears in the field
  5. In the Generate the license transfer file to field, click TransferLicenseBrowseIcon.PNG and navigate to a location where you want to store the transfer file.h2h. Click Save and close the RUS tool.
  6. Copy the transfer file.h2h, to the recipient computer. 

On Recipient Computer, Apply a .h2h File

  1. On the recipient computer, in the RUS window, click the Apply License File tab.
    FARO-RUS.PNG
  2. In the Update File field, click TransferLicenseBrowseIcon.PNG and navigate to a location where you copied the transfer file.h2h. Click Open. The .h2h file location appears in the field
  3. Click Apply Update. Details about the transferred license appear in the Apply License File tab, indicating the transfer process was successful.
    RUSApplyLicenseFileTab2.PNG
  4. You may close the RUS tool and use SCENE on the recipient computer.   

See Also

Keywords

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