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FARO® Knowledge Base

License Update Procedure for SCENE

Install Icon

Quick Steps

Run the FARO® SCENE License Manager depending on which interface you use. Click one of these links for details. 

Video

In this 12-minute video, Si Horton, FARO Application Engineer, helps you upgrade SCENE and its software development kit (SDK), check the graphics card, and set initial options. By doing this, you ensure you can quickly get started with your 3D documentation project. You can use the links in this article to step through the installation and upgrade workflow, as well as the workflow to check the graphics card. The SCENE manual can help you with setting the options Si suggests. 

Overview

When you install the latest SCENE upgrade and open SCENE, you may get a message that says you must update or activate your license before you can use the software. If you have an up-to-date warranty, you can update the license automatically within minutes. If your warranty expiration date has already elapsed, contact warranty renewal to extend your warranty. 

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 15 minutes or less
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
Prerequisites
  • Internet connection
  • Disabled firewalls
    Firewalls get in the way of the automated license update process and cause errors
  • The computer you use with FARO software
  • SCENE upgrade software already installed on the computer
    Click here to download and install the upgrade if you have not already done this
Supported Software
  • FARO® SCENE 5.1 and later
  • FARO® SCENE Capture and Process

Run the License Manager for the New Interface

  1. If you use a portlock or dongle, correctly insert it into the USB port before you open SCENE. If not, skip this step.
  2. Open SCENE and click on Settings SCENESettingGearIcon.PNG > License Manager.
    SCENENewInterfaceLicenseManager.png
  3. In the License Manager window, click Update Licenses.
  4. When the update process is complete, you can use SCENE without getting a license activation message.

Run the License Manager for the Classic Interface

  1. If you use a portlock or dongle, correctly insert it into the USB port before you open SCENE. If not, skip this step.
  2. Open SCENE and on the main menu, click Help > Licensing.
    SCENEOldInterfaceLicenseManager.png
  3. In the License Manager window, click Update Licenses.
  4. When the update process is complete, you can use SCENE without getting a license activation message.

Troubleshooting

  • If you encounter connection problems or error prompts while the License Manager is running, or if after you complete the update process the message that asks you to update your license continues to appear, click here and follow the directions.

See Also

Keywords:

service plan, service agreement maintenance plan, maintenance agreement, support plan, support agreement, authorization, guarantee, portlock, softlock, soft lock, hardlock, hard lock, product license, product key, license key