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FARO Zone 3D

2018

2019

FARO Zone 3D Advanced

2018

2019

FARO Zone 2D

2018

2019

FARO® Knowledge Base

License Activation for FARO Zone

2254_WebBanner_FAROZone3DImage_KnowWeb_PS_US_EN.png

Before You Begin

  1. Make sure you have a stable internet connection.
  2. Ensure you have administrator privileges on your PC.
  3. Turn off all anti-virus and firewall software. If you do not know how to do this, contact your IT department.
  4. FARO Zone 3D versions prior to 2019.5 and FARO Zone 2D versions prior to 2019.1 use the License Manager to manage product keys.

Overview

When you purchase or upgrade FARO Zone, the License Activation Wizard or License Manager will help will guide you through license activation if your key is not automatically updated.

The License Activation Wizard

When you start FARO Zone for the first time on a computer that does not have a valid license, the License Activation Wizard will be displayed.

Product Key

If you already have a product key, activate FARO Zone using the Product key option.

Online Activation

  1. Click the Product key button on the License Activation Wizard screen.
  2. Enter the product key in the Product key field.
  3. Click Next.


    Note: If your computer is not connected to the internet, click the I don't have internet connection link and continue to the Offline Activation section below.

Offline Activation - Create C2V File

If your PC does not have an Internet connection, you can use a different PC to activate the software by creating a C2V file and contacting FARO by email or website. 

To access offline activation click Product key from the License Activation Wizard window and click I don't have an internet connection to display the Offline activation window.

Web Portal

On the offline computer:

  1. Click the Web Portal button.
  2. Click the blue C2V button.
  3. Browse to the location where you want to save the C2V file. Name the file and click Save.
  4. Copy this file to a USB drive or similar media that will allow you to transfer it to the online computer.
  5. Click Next.
     

On the online computer:

  1. Insert the USB drive or similar media that contains the C2V file.
  2. Go the FARO Licensing Portal website at: https://license.faro.com/Portal/activation
  3. Click Browse and navigate to the location of the C2V file, select it, and click Open.
  4. Paste the Product Key into the Insert Product Key field, and then click ACTIVATE.
  5. The next screen will verify the activation was successful.
  6. Click the Download v2c file button. It will be saved in the format of "activation_########_######.v2c"
  7. Copy this file to a USB drive or similar media that will allow you to transfer it back to the offline computer.

On the offline computer:

  1. Insert the USB thumb drive or similar media that contains the V2C file.
  2. Return to the License Activation Wizard screen and click Next.
  3. Click the blue V2C button.
  4. Browse to the location where you saved the V2C file, select it, and click Open.
  5. The updated product/license key information will now be applied and you may begin using SCENE.
Email

On the offline computer:

  1. Click the Email button to begin.
  2. Click the blue C2V button.
  3. Browse to the location where you want to save the C2V file. Name the file and click Save.
  4. Copy this file to a USB thumb drive or similar media that will allow you to transfer it to the online computer.
  5. Eject the USB thumb drive from the computer.

On the online computer:

  1. Insert the USB thumb drive or similar media that contains the C2V file created in the previous section.
  2. Create and send an email as follows:
    • To: license@faro.com
    • Subject: {your product key}
    • Attachment: Attach the C2V file created in the previous section.
  3. In a few moments you will receive a return email with a V2C file attached. Download this .V2C file to a USB thumb drive or similar media.

On the offline computer:

  1. Insert the USB thumb drive or similar media that contains the V2C file.
  2. Return to the License Activation Wizard screen and click Next.
  3. Click the blue V2C button.
  4. Browse to the location where you saved the V2C file, select it, and click Open.
  5. The updated product/license key information will now be applied and you may begin using SCENE.

Trial

If you want to familiarize yourself with FARO Zone before making a purchase, take advantage of the full-featured trial by clicking the Trial button. 

Hard Lock Key 

Upon startup, the software will automatically detect an installed hard lock key. If you inserted the hard lock key after the software has started, click the Refresh button to attempt to re-detect it.

Transfer License

In the event that your license key is located on another computer on your network, the Transfer Key allows ability to transfer a license key that is located on another computer to the computer you are currently using.

  1. Click on Transfer Key button, the Key transfer window appears.
  2. In the Available license on host: dropdown box, select the computer that contains the license key you wish to transfer.
  3. Click on the desired key to highlight it
  4. Read and click the check box:
    I fully understand that by clicking Next after selecting a license available on a specific host I will make it unavailable in that computer and available in this one.
  5. Click the Next button.
  6. The license manager will apply the license key you specified to the computer you are currently using.

Network License

System administrators can create a network license server to make a pool of licenses available to client computers running FARO software. Licenses are hosted on the license server and are shared with client computers over a network. To access the license server, enter the hostname or IP in the field provided and click Next.

Using the License Manager

To help you maintain keys, FARO Zone has a built-in License Manager. It enables you to add, activate, manage, update, and transfer keys, as well as check information such as license type and expiration date. 

Accessing the License Manager

  1. Click the Help ribbon and click the License Manager icon
  2. The license options will appear.

    Note: If all of the license options are not visible in the License Manager window, click the More Options button on the bottom of the window.

For older FARO Zone 3D/2D versions, access the license manager by clicking the FZ3 or FZ2 button and selecting License from the menu.

License Manager Options

Start Trial

Use this option to start a 30-day trial.

Add License

  1. To activate a product key, click Add License
  2. Enter your product key in the Product Key field and click Submit.
  3. A message appears indicating the license activated successfully. Click OK
  4. If license key messages continue to appear, use the manual activate process in the section below.  

Update Licenses

Use this if you have an existing license, but it did not update automatically. This will attempt to automatically update the FARO Zone license. If error messages continue to appear, use the manual update process.

Transfer Key

If you get a new computer or hard drive, you can transfer the key from the old computer to the new one. Note: Transferring a key removes it from the source computer. 

The instructions below assume FARO Zone is installed and licensed on the source PC, and the recipient PC has a valid trial license. If the trial license has expired, you will need to contact FARO Support.

Transferring a Key Over a Network
  1. On the recipient PC, open FARO Zone and access the License Manager. Click Transfer key.
  2. Select the source PC from the list of network hosts.
  3. Click Transfer.
Check License Availability
  1. On the source computer, open a web browser and go to http://localhost:1947/_int_/devices.html.
    SentinalLicenseKeys.PNG
  2. On the Sentinel Admin Control Center page, each row contains information about a specific product key that is available on that computer. You can only transfer product keys that are Local and have TransferLicenseIcon.png in the Configuration column. If the license you want to transfer does not meet these conditions, contact FARO Support.
Create .id File on Recipient PC
  1. On the recipient PC, open FARO Zone and access the License Manager. Click Transfer key.
  2. Click Transfer with RUS tool.
  3. In the RUS window, click the Transfer License tab.
     
  4. In the Collect information about the recipient computer area, click TransferLicenseBrowseIcon.PNG and navigate to a location where you can store the recipient computer's .id file.
  5. Click Save
  6. Click Collect and Save Information. A message appears telling you the file was saved in the chosen location. Click OK. Leave the RUS tool open.   
  7. Copy the recipient computer's .id file to the source computer. 
On Source Computer, Create a .h2h File
  1. On the source computer, open FARO Zone and access the License Manager. Click Transfer key.
  2. Click Transfer with RUS tool.
  3. Close FARO Zone, keeping the RUS window open.
    You must close FARO Zone because in the next steps, the product key will be removed and you will no longer be able to use FARO Zone on the source computer. 
  4. In the RUS window, in the Generate the license transfer file area, click on the row for the product key you want to transfer. 
  5. In the Read the recipient information file from field, click TransferLicenseBrowseIcon.PNG and navigate to location where you copied the recipient computer's .id file. Click Open. The .id file location appears in the field
  6. In the Generate the license transfer file to field, click TransferLicenseBrowseIcon.PNG and navigate to a location where you want to store the transfer file.h2h. Click Save and close the RUS tool.
  7. Copy the transfer file.h2h, to the recipient computer. 
On Recipient Computer, Apply a .h2h File
  1. On the recipient computer, in the RUS window, click the Apply License File tab.
  2. In the Update File field, click TransferLicenseBrowseIcon.PNG and navigate to a location where you copied the transfer file.h2h. Click Open. The .h2h file location appears in the field
  3. Click Apply Update. Details about the transferred license appear in the Apply License File tab, indicating the transfer process was successful.
  4. You may close the RUS tool and use FARO Zone on the recipient computer.   

Collect License Information

Use this option to generate a .C2V file. This file is unique to your computer and is used to manually activate a license.

Update From File

When you manually update a license, FARO Support will email you a .V2C file. Use this option to navigate to the .V2C file and update your license.

Manually Activate a License

To manually activate a product key, you will need to create a .C2V file, send it to FARO support, and manually activate your software with the file the support team sends back.

Create a .C2V File

  1. Click the Help ribbon and click the License Manager icon
  2. The license options will appear.

    Note: If all of the license options are not visible in the License Manager window, click the More Options button on the bottom of the window.
  3. Select the Collect license information option.
  4. Name and save the file.
  5. Email the file to licenses@faro.com with the subject line FARO Zone - Activation file request.
    Within one day or less, you should receive an email with an attached .V2C file from the FARO automated license system. 

Activating a License With a .V2C File

  1. After receiving the .V2C file, save it to the FARO Zone PC.
  2. Open the License Manager and select Update from file.
  3. Navigate to and select the .V2C file.
  4. Click Open.