Activate or Update a CAM2 Gage Software License Product Key or Dongle with C2V and V2C Files

Open the Remote Update System Tool

Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

1. On the computer where you want to activate or update the license key, open the RUS tool. From the Start menu, click All Programs > FARO > CAM2 Gage > FARO Remote Update System.
2. The Sentinel HASP RUS window appears.
   

Create a .C2V File

1. In the Sentinel HASP RUS window, on the Collect Status Information tab, and click Collect Information.
   
2. in the Save Key Status As window, navigate to the location where you want to save the .C2V file, enter a File name, and click Save.
   If you only use one product key or dongle on this computer, continue to the next step. If you use multiple product keys or dongles on this computer, for FARO or any other vendor's software, the Select HASP Key dialog box appears. Select the product/license key that applies to your FARO software and click OK.
   Note: HL- stands for hard lock--a license key stored on a dongle. 
            SL- stands for soft lock--a product key stored in the software on your computer.
3. The Sentinel HASP RUS window appears with a success message when the process is complete.
   
4. Locate the .C2V file, attach it to an email, and send it to licenses@faro.com.
   Within several minutes, this automated system sends you an email reply with an attached .V2C file. If you do not receive the .V2C file from the automated system within half an hour, contact FARO Support.

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Apply a.V2C File

Once you receive the automated email with the .V2C file attached, use the FARO Remote Update System (RUS) to apply the file. If you use a dongle, make sure it is properly connected to your computer's USB port before you begin.

1. On the computer where you want to update the license key, save the .V2C file attached to the email you received from the FARO automated license update system. If you have not received this email, contact FARO Support.
2. Open the RUS tool and in the Sentinel HASP RUS window, click the Apply License Update tab.
   
3. Click  to navigate to the location where you saved the .V2C file.
4. In the Select the file to apply window, click All Files (*.*), select the .V2C file, and click Open.
   
5. Click Apply Update.
6. The Sentinel HASP RUS window appears with a success message when the process is complete.
7. Open CAM2 Gage. If the Product Key window does not appear, you are done!
   If the Product Key window still appears or you continue to have license issues issues, please contact FARO Support.

See Also

• Warranty Renewal When Upgrading to a New Release of FARO Software
• Error-SafeNet Communication Blocked Between License Service and Local License Manager When Creating a C2V File
• Error-Too Many Keys Connected When Obtaining a C2V File
• Error-SafeNet Code 19 Required XML Tags Not Found When Applying a V2C File
• Video/Graphic Card-Setting the Primary Graphics Card
• Software Download for Gage Software and Legacy-CAM2 Gage

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