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FARO® Knowledge Base

Activate or Update a Measure Q License Product Key or Dongle with C2V and V2C Files

Quick Steps

  1. On the computer you use with FARO® Measure Q, open the FARO  Remote Update System tool (RUS) to create a .C2V file.
  2. Attach the file to an email and send it to
  3. When you receive the return email with the attached .V2C file, apply it update your product key or dongle.


If you recently renewed your warranty, encounter connection problems while updating a license key, or after you complete the update process and the Product Key window continues to appear, activate or update your product key manually. This process takes only a few minutes to create an email with an attached .C2V file that you send to the FARO automated license system. Once your email is received, the system sends you an email with a matching .V2C file attached. Use this file to activate your license.

.C2V and .V2C files are unique to the computer you use with Measure Q and hold information pertaining to FARO software product keys. You cannot interchange these files with different computers.

To create a .C2V file, use the FARO Remote Update System (RUS) tool. Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.


Time to Complete 60 minutes
Skills Needed
  • Knowledge of Windows at the operating system level
  • General computer skills
  • The computer you use with FARO software
  • The ability to send an email
  • FARO software you are upgrading already installed on the computer--Refer to the See Also list for download and installation instructions
  • An active FARO software warranty plan.
Supported Software
  • FARO®  Measure Q 1.5 and later

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Open the Remote Update System Tool

Before you begin, make sure you already have entered the product keys you have or, if you are using a dongle, make sure it is properly connected to your computer's USB port.

  1. On the computer where you want to activate or update the license key, open the RUS tool. From the Start menu, click All Programs > FARO > CAM2 Q 1.5 > FARO Remote Update System.
  2. The Sentinel HASP RUS window appears.
    FARO Remote Upgrade System Dialog Box

Create a .C2V File

  1. In the Sentinel HASP RUS window, on the Collect Status Information tab, and click Collect Information.
    HASP for Dongle License
    If you only use one product key or dongle on this computer, continue to the next step. If you use multiple product keys or dongles on this computer, for FARO or any other vendor's software, the Select HASP Key dialog box appears. Select the product/license key that applies to your FARO software and click OK.
    Note: HL- stands for hard lock--a license key stored on a dongle
             SL- stands for soft lock--a product key stored in the software on your computer.
  2. In the Save Key Status As window, navigate to the location where you want to save the .C2V file, enter a File name, and click Save.
  3. The Sentinel HASP RUS window appears with a success message when the process is complete.
    C2V File Has Been Created
  4. Locate the .C2V file, attach it to an email, and send it to
    Within several minutes, this automated system sends you an email reply with an attached .V2C file. If you do not receive the .V2C file from the automated system within half an hour, contact FARO Support.

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Apply a.V2C File

Once you receive the automated email with the .V2C file attached, use the FARO Remote Update System (RUS) to apply the file. If you use a dongle, make sure it is properly connected to your computer's USB port before you begin.

  1. On the computer where you want to update the license key, save the .V2C file attached to the email you received from the FARO automated license update system. If you have not received this email, contact FARO Support.
  2. Open the RUS tool and in the Sentinel HASP RUS window, click the Apply License Update tab.
  3. Click BrowseButton.PNG to navigate to the location where you saved the .V2C file.
  4. In the Select the file to apply window, click All Files (*.*), select the .V2C file, and click Open.
  5. Click Apply Update.
  6. The Sentinel HASP RUS window appears with a success message when the process is complete.
  7. Open Measure Q. If the Product Key window does not appear, you are done!
    If the Product Key window still appears or you continue to have license issues issues, contact FARO Support.

Transfer a Product Key from One Computer to Another

If you get a new computer or hard drive and you use a product key to supply the license to SmartInspect, install SmartInspect on the new computer or hard drive. Use the instructions in this article to add the product key to the new computer or hard drive. When you open Measure Q, the Product Key window should not appear. If after completing these steps, when you open Measure Q, the Product Key window still appears, contact FARO Support.

See Also


portlock, generate a c2v file, product key activation, license activation, offline license activation, offline product key activation, activate product key, transfer license, transfer product key, transfer license key, dongle not detected, license not detected, upgrade