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FARO® Knowledge Base

FARO Bluetooth Connecting Popup in FaroArm Manager

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Quantum_x_200-bty.png

Error

The FaroArm Manager continuously displays a popup message: FARO Bluetooth Connecting: COM #

bluetooth_connecting.png
 

Occurs when:

  • Installed USB Driver 6.0 or later.
  • Attempting to connect the FaroArm via USB, but the FaroArm Manager is trying to connect via Bluetooth.
  • Turning off Bluetooth in Windows, but FaroArm Manager still trying to connect via Bluetooth.

Solution

  1. In the Adapter dropdown menu, select "Bluetooth".
  2. Click the yellow connecting iconyellowconnecting.PNG to cancel.
    presstocancel.PNG
  3. Click the Trash icon to delete unknown device.
    erasebluetooth.PNG
  4. Switch Adapter back to "USB" and try connectivity again. 

Note: If the error still occurs after deleting the COM #, close the FaroArm Manager and retry these steps.