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Fixing the Licensing Host ID Not Found Error

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ZEBLocate-bty.png

Overview

This article explains how to fix the Licensing Host ID not found error.

Symptoms

Licensing Host ID not found - cannot validate licence error.

Solution

You may see the following error when trying to open ZEB Locate Processor or ZEB Discovery Image Processor:

Licensing Host ID not found - cannot validate licence. Main functionality disabled. Close application?

Licensing_Host_ID_Not_Found_Error_Fig.1.png

Please carry out the following fix:

  1. Open File Explorer and navigate to %localappdata%\geoslam-info\ .
    Licensing_Host_ID_Not_Found_Error_Fig.2.png

  2. Delete the file called 'UserSetLicenceFolder.txt' as this is redirecting the software to look for the licence in a different location. 

  3. Try reopening ZEB Locate Processor or ZEB Discovery Image Processor. 

If you're still experiencing issues, please contact GeoSLAM support.