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WebShare WebShare - Enterprise WebShare - WebShare Cloud                

WebShare

Enterprise

FARO® Knowledge Base

Troubleshooting and Server Logs for WebShare Enterprise

WebshareEnt-bty.png

Troubleshooting

If you face a problem during the installation, check below for a known solution or workaround:

  • After running sudo apt-get install faro-webshare
    The error message is immediately shown stating the docker.io or docker-ce dependency is missing.
    • Solution: Either run sudo apt-get update if the server has internet connection or install the dependency manually offline. Then repeat sudo apt-get install faro-webshare
       
  • After running sudo apt-get install ...
    The installation progresses but fails at the end (e.g., during database upgrade or initialization).
    • Solution: First, make sure that WebShare is entirely stopped: sudo faro-webshare stop. Then proceed with one of the following options:
       
      • Solution #1: (keeping the existing data): Run sudo apt-get remove faro-webshare and then proceed with the installation again.
         
      • Solution #2: factory reset (erasing existing data!): Run sudo faro-webshare purge 
        This deletes all WebShare data and configuration, without deleting the program itself. Then proceed with the configuration, see Server Configuration UI below.
         
      • Solution #3: reinstall (erasing existing data!): Run sudo apt-get purge faro-webshare
        Then proceed with the usual installation procedure using sudo apt-get install This solution is a bit slower compared to the factory reset.
         
  • When trying to access WebShare the browser displays an error message such as "Your connection is not private", "Potential Security Risk Ahead", or "This site is not secure".
    • Solution: This is because you neither specified your own valid certificate nor used the Let’s Encrypt option. For production, set your certificates correctly. For testing you can continue on to the site by clicking:
      • Advanced > Proceed to localhost (Chrome)
      • Advanced > Accept the risk and continue (Firefox)
      • Details > Go on to the webpage (MS Edge)

Server Logs

This page is only accessible to users with the Domain Administrator role. To access the server logs:

  1. From the Administration menu go to Server Administration > Server Logs.
  2. Choose a time range, select one or multiple containers, and view the corresponding logs.

    WebShareEnt_ServerLogFiles.png

Unhandled Errors

Allows to view unexpected errors that occurred in the WebShare backend server or processing workers. Also allows to flag errors as handled if they’re no longer relevant.

WebShareEnt_UnhandledErrors.png