Skip to main content
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Language Quality HT MT AT NT INT - Internal          
All All - FARO Products Hardware - All FARO Products                
Quantum FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E              
Faro/Scan Arm FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage FaroArm/ScanArm - Digital Template    
Serial FaroArm Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver              
Gage Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
ScanArm ScanArm - Design ScanArm 2.5C ScanArm - Design ScanArm 2.0 ScanArm - Forensic ScanArm ScanArm - Design ScanArm            
Laser Line Probe Laser Line Probe - Prizm Laser Line Probe - FAROBlu HD/SD V6 Laser Line Probe - Edge HD V6 Laser Line Probe - Edge ES V5 Laser Line Probe - Edge V4 Laser Line Probe - V3 Laser Line Probe - V2 Laser Line Probe - V1    
Laser Tracker Laser Tracker - Vantage S6 Laser Tracker - Vantage E6 Laser Tracker - Vantage S Laser Tracker - Vantage E Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi  
Imager 3D Imager - Cobalt                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
Hand Held Scanner 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 2D Hand Held Scanner - ScanPlan            
Laser Projector Laser Projector - Tracer M Laser Projector - Tracer SI Scan Head - Digi-Cube              
Imaging Laser Radar Imaging Laser Radar - VectorRI                  
Computers Computers - All Computers                  
CAM2 CAM2 - CAM2 CAM2 - Measure CAM2 - SmartInspect              
SCENE SCENE - All SCENE Suite SCENE - Capture and Process SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - WebShare Server and Webshare 2Go          
RevEng RevEng - Editor FARO - ScanArm Mesh                
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Zone & ARAS FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO Zone - 2D FARO Zone - 3D FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius
As-Built As‑Built - AutoCAD As‑Built - Revit VirtuSurv - VirtuSurv 2018              
PointSense1 PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior  
PointSense2 CAD Plugin - PhoToPlan Basic CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv    
VI-Tracer-BuildIT Visual Inspect - App Visual Inspect - CAD Translator RayTracer - RayTracer BuildIT - Metrology BuildIT - Projector BuildIT - Construction        


All Computers


FARO® Knowledge Base

Communication Issue Troubleshooting with the IBM NETVISTA Computer

I. If communication problems occur between the NetVista and the FaroArm follow the following steps to regain communications.

  1. Shut down the NetVista and the FaroArm completely. After computer and FaroArm power off turn the units back on. Reference the lights on the FaroArm and launch either the CAM2 Measure software, Caliper 3D or one of the basic soft check tools. (If the NetVista still doesn’t communicate with the FaroArm continue onto step two.)
  2. Shut down the NetVista and the FaroArm. Remove the interface cable from both sides (NetVista and FaroArm). Inspect the cable for bent pins and damage to the cable (report all findings). Now Carefully plug the cable into the NetVista tightening the screws equally on both sides and then plug in the FaroArm. After the cables are secure turn on the NetVista.

Other Checks:

  • Check the operation and maintenance of the computer’s hard drive. Request instructions from Faro document.
  • Check that all screen savers; hibernation files and energy saving programs are disabled.
  • Check functionality of computer’s hardware.
  • Check functionality of computer’s software. (Fragmented and clusters files could cause problems) Look for conflicts.
  • Last resort would be to uninstall and reinstall the software. Customer service can provide uninstalling and installing instructions.

* Faro Technologies Inc. recommends customers to use the IBM NetVista as a tool or a separate unit for Faro applications and measurements only. Installing software and hardware on this unit that is not authorized by Faro Technologies Inc. will not be supported or serviced. Faro will restore unit to the original sold settings only. Faro will not be responsible for any lost or damaged data. PLEASE back up your data! *


II. Communication Settings:

  1. Follow these steps below when the above instructions do to fix you situation. Incorrect computer setting usually causes these types of communication problems. (The following steps will walk you through verifying the setting in you IBM NetVisa computer system.)
  2. Go to <Start – Settings - Control Panel> & Select <System - Hardware - Device Manager>.
  3. Open <multifunction adapters> and click on <PCI 4027A Muli – I/O Adapter> The general tab <Device Status:> should report “This device is working properly” &<Device Usage:> should report <Use this device (enable)>.
  4. Now under <device manager> open the folder call <Ports (COM & LPT)> double click on <PCI serial port (COM1)> under the general tab the <Device usage:> should say <Used This Device (Enable)>. & <Device Status:> should say <This device is working properly”>.
  5. Now go to the tab <Port settings>
    • Bits per seconds: 38,400
    • Data bits: 8
    • Parity: None
    • Stop bits: None
    • Flow control: None
  6. Select the <advance button>:
  7. Make sure the <Enable auto CTS/RTS flow control> is not checked and <Use FIFO buffer control / Enable 32 byte FIFO buffer> are both checked. At the bottom of this screen you will see <COM PORT Number:> It should be set at <<COM1>>.
  8. If any of your setting differ from the above adjust them to match.


III. Issue Reported: Company ID and System ID reports 0

Solution: BIOS SETUP

  1. Shut down the IBM Netvista.
  2. Turn the system on and press "F1" this will take you into the computer BIOS.
  3. Now select "Devices and I/O ports".
  4. Select "Network Setup"
  5. Select "Ethernet Support" Make sure this item is "ENABLED"
  6. Then select "Save Settings".

Software Setup

If this is already enabled you will need to follow these steps.

  1. Select "My Computer" then "Control Panel" then "Systems" then "Hardware" then "Device Manager" then "Network Adapters" Finally you will see "Integrated 10/100 Ethernet controller" select "properties" and make sure unit is enabled.
  2. If the unit is enabled in the Bios setup above and enabled in the software setup above then you may have a problem with the Ethernet card built into the system. This item may need to be service by IBM. (1-800-IBM-SERV).

Note: Make sure you have registered you computer at 1-800-IBM-4YOU.


Click here to download: Troubleshooting Netvista Communication Issues


Keywords: netvista, netvistas, troubleshooting