If you are connecting your Microsoft Surface Pro, Surface Pro 2, or Surface Pro 3 to an electrical outlet that you are sure has power and the Surface battery is not recharging properly, there might be a problem with the power cord that came with your Surface. Microsoft has announced a recall for the Surface Pro AC power cord. If you think this is your problems, please contact Microsoft directly at www.surface.com/powercord to learn if you are eligible to receive a free replacement power cord from Microsoft. The recall does not apply to DC power cords. FARO is not involved in this transaction.
AC Power Cord
power plug, electrical socket