If you are connecting your Microsoft Surface Pro, Surface Pro 2, or Surface Pro 3 to an electrical outlet that you are sure has power and the Surface battery is not recharging properly, there might be a problem with the power cord that came with your Surface.
Microsoft has announced a recall for the Surface Pro AC power cord. If you think this is your problem, contact Microsoft directly at www.surface.com/powercord to learn if you are eligible to receive a free replacement power cord from Microsoft. The recall does not apply to DC power cords.
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AC Power Cord
power plug, electrical socket