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FARO® Knowledge Base

FaroArm - Bluetooth Device Not Found in Windows 11

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Quantum_x_200-bty.png

Behavior

When searching for new (Bluetooth) devices in Windows 11, the FaroArm is not found.

For users running the latest Windows 11 version, start the Bluetooth device search. If the serial number does not appear in the list, then click on “Show more devices”.

If you are using an older Windows 11 version, please see the solution outlined below.

Solution

  1. Open Windows Settings screen (Win+I). Click on "Bluetooth & devices" on the left side of the screen.

    FaroArmBT-Win11-BluetoothDevices.png
     
  2. On the Bluetooth and Devices screen, click on "View More Devices".

    FaroArmBT-Win11-ViewMoreDevices.png
     
  3. On the next screen scroll down to "Bluetooth Devices Discovery" and toggle the setting from Default to "Advanced".

    FaroArmBT-Win11-DiscoveryAdvanced.png
     
  4. Now search/add the FaroArm Bluetooth device again.