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FARO® Knowledge Base

iProbe Not Recognized in FaroArm Manager

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Overview

Issues with iProbes not communicating properly with the FaroArm® or failing to be recognized in the FaroArm Manager can occur due to corrupted data. This article explains step-by-step how to clear the probes from the FaroArm Manager so they can be reinstalled and re-compensated.

Requirements

  • USB driver 6.10.48 or later installed. Download and install the latest FaroArm driver.

Detailed Steps

  1. Start the FaroArm Manager and connect to FaroArm with a USB cable, click on Probe Management.
    Deleting corrupted i-probe_Fig.1.jpg
  2. Click on the Trashcan icon to delete the probes list and then click on Yes to confirm you want to delete the Probes list.
    Deleting corrupted i-probe_Fig.2.jpg
  3. The Probe list should only display the attached probe with a calibration history of Never. Close the FaroArm Manager by clicking on the X.
    Deleting corrupted i-probe_Fig.3.jpg
  4. Turn off the FaroArm by pressing the button on the back of the unit, then turn the unit back on by pressing the same button.
     
  5. Open the FaroArm Manager, reference the FaroArm and reattach the i-Probe if removed.
    Deleting corrupted i-probe_Fig.5.jpg
  6. Because all the history of probe compensation has been deleted, you need to compensate all probes before use.
    Deleting corrupted i-probe_Fig.6.jpg