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Cobalt Design

M

S

Dual

FARO® Knowledge Base

Troubleshooting for the Cobalt Design

CobaltDesign-bty.jpg

Overview

In this article you will find various tips and troubleshooting instructions to improve your user experience with the FARO® Cobalt Design. For complete setup and configuration instructions, refer to the: User Manual for the Cobalt Design

Description Files

Each Cobalt Design includes a thumb drive (pen drive), which includes configuration/calibration files that are matched and are specific to your equipment. These files will appear as follows:

  • A-20-S3-19-xxxxx.optconf - Main unit configuration file
  • T-A3-19-xxxxx.optconf - Manipulator (rotary table) configuration file (optional)
  • CAL-20-19-xxxxx-masure.xml - Calibration plate "Master XML" descriptor file

Importing Description Files

Before attempting to import any configuration files, be sure the RevEng software and associated drivers are installed.

  1. Insert the included thumb drive (pen drive).
  2. Open RevEng.
  3. Click Settings icon at the lower left of the screen.
    RevEng_SettingsClick-small.png
  4. Select Cobalt Design Settings, and then click Import.
    RevEng_SettingsCobaltImportConfig.png
  5. Locate the scanner configuration A-20-S3-19-xxxxx.optconf file (located on the thumb drive) and click Open.
  6. If you are using a manipulator (rotary table), also import the manipulator’s configuration file.

Note: Once imported, configuration files are stored in the folder: C:\Users\<Username>\AppData\Local\FARO\FARO RevEng\confs

Calibration Plate "Master XML" Descriptor File

RevEng software reads the settings contained in this file each time it accesses the scanner. To avoid having the thumb drive connected at all times, copy the "CAL-20-19-xxxxx-masure.xml" configuration file to a permanent folder location on your computer. For the use of this file and complete calibration instructions, see the: User Manual for the Cobalt Design.

Cameras Not Detected

In the event of a Camera not detected issue, verify the following:

Hardware Checks

  1. Check all power connections:
    • On the rear of the Cobalt Design
    • The power supply (brick)
    • A known good AC wall outlet
  2. Make sure the power switch is in the "On" position
  3. Check the USB 3.0 cable connections between the Cobalt Design and the computer. Also ensure the USB port on your computer is functional and supports USB 3.0 peripherals.

CobaltDesign_DeviceManager.pngSoftware/Driver Checks

Open the Windows Device Manager and verify the following items are visible and active:

  • Basler USB3 Vision Cameras
    • 2 (or 4 devices for Dual models) Basler ace USB3 Vision Camera
  • Universal Serial Bus Controllers
    • 1x Generic USB SuperSpeed Hub

 

  • If these entries are not listed:
    • Check all cable/power connections (see Hardware Checks above)
       
  • If these entries are listed but with warning flags or as unrecognized peripherals:
    • Check all cable/power connections (see Hardware Checks above)
    • Reinstall the drivers. Drivers are installed as part of the RevEng software installation.
      • Run the RevEng installer. When prompted, ensure the "Cronos Drivers" are selected to be installed.
        CobaltDesign_RevEng_InstallCronos.png
      • After the installation is complete, restart the computer and recheck the Device Manager.

Projector Not Detected

In the event of a Projector not detected issue, verify the following:

Hardware Checks

  1. Check all power connections:
    • On the rear of the Cobalt Design
    • The power supply (brick)
    • A known good AC wall outlet
  2. Make sure the power switch is in the "On" position
  3. Verify the Cobalt Design is projecting light.
  4. If the Cobalt Design is projecting light, check the HDMI cable connections.
  5. Check that the Graphics adapter (installed in the computer) is listed in the Windows Device Manager. It must be fully installed, without conflicts, and using the latest drivers from the manufacturer.

Windows Setup

Verify the Windows Display settings:

  1. Right-click on the desktop and select "Display Settings".
    Windows_RightClickDisplaySettings.png
  2. The projector of the Cobalt Design must be detected as an external projector with the following settings
    • Resolution: 1280x800
    • Orientation: Landscape
    • Multiple Displays: Extend these displays
      CobaltDesign_DisplaySettings.png
  3. Also ensure the displays are positioned as shown, where display "2" is the Cobalt Design.
    CobaltDesign_DisplayPosition.png

Cleaning

Never attempt to clean, insert fingers or any other object inside the camera openings.
CobaltDesign_NoCleanCamera.png

The projector lens can be cleaned with a dry microfiber cloth. After cleaning adjustment of the focus of the projector may be necessary.
CobaltDesign_CleanProjector.png

Exposure and Focus Issues

Shown below are examples of common exposure and focus Issues. Most issues can be corrected via software settings within RevEng or adjusting the position of the Cobalt Design or the calibration plate.

CobaltDesign_ExposureGood.png

Good

  • No adjustment necessary

CobaltDesign_ExposureOver.png

Overexposure

  • Adjust the "Exp factor" and "Exposure" settings within the RevEng Scanner Settings window

CobaltDesign_ExposureUnder.png

Underexposure

  • Adjust the "Exp factor" and "Exposure" settings within the RevEng Scanner Settings window

CobaltDesign_Blurry.png

Blurry/Out of Focus

  • Adjust the working distance by moving the Cobalt Design or the calibration plate until the vertical black line aligns with the yellow cross.
  • Adjust the focus dial on the top of the unit

CobaltDesign_WrongPosition_Dust.png

Wrong position and areas of dust or humidity

  • Adjust the position by moving the Cobalt Design or the calibration plate
  • Ensure the calibration plate is clean, dry, and free of defects

Manipulator (Rotary Table)

If RevEng can not recognize or communicate with the manipulator (rotary table), verify the 

  1. Check all power connections:
    • On the rear of the Cobalt Design
    • The power supply (brick)
    • A known good AC wall outlet
  2. Make sure the power switch is in the "On" position
  3. Check the USB 3.0 cable connections between the manipulator (rotary table) and the computer. Also ensure the USB port on your computer is functional and supports USB 3.0 peripherals.
  4. Verify the proper configuration file has been loaded, see Description Files above.