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WebShare Cloud and WebShare 2Go

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FARO® Knowledge Base

Video/Graphic Card Issues with the Scan View Feature in WebShare Cloud

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Quick Steps

Here is all you have to do. Click links for details.

  1. Update your graphics card driver. If you have a Nvidia graphics card, click here. Otherwise, see the vendor's website for instructions
  2. Update your browser.
  3. Change your browser setting to use OpenGL rendering.
  4. Check to see if the Scan View feature displays correctly. If the display issue persists, change the settings in WebShare Cloud

Overview

Display issues with the WebShare Cloud Scan View feature (former Panorama View) may be related to several things: not using the latest computer graphics card/video driver, not using the latest browser version, the OpenFL rendering setting in your browser, or the WebGL acceleration option in WebShare Cloud. The Quick Steps in this article take you through checking and changing each of these until the Scan View feature displays properly.

Prepare

Please review this table before you begin to ensure your success.

Time to complete 20 minutes or less
Skills Needed
  • Knowledge about your graphics card
  • Knowledge about your web browser
  • General computer skills
Prerequisites

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For Mozilla Firefox

  1. Open Firefox and type about:config in the web address bar. A caution message appears.
  2. Click I'll be careful, I promise!
    Firefox settings
  3. Type webgl.disable-angle in the search field.
  4. Right click on webgl.disable-angle and choose Toggle.
    Firefox Toggle
  5. Close all Firefox windows.
  6. Open Firefox again.
  7. Open WebShare Cloud and view a project using Scan View. This should resolve display issues. If not, change the settings in WebShare Cloud.

For Google Chrome

  1. Create a new shortcut to the chrome.exe file.
  2. From the Windows Start menu, click All Programs, right click on Google Chrome, then point to Send To and click on Desktop (create shortcut).User-added image
  3. On your desktop, right click the new shortcut you just created, and click Properties.
  4. Under the Shortcut tab, in the Target field, add --use-gl=desktop at the end.
    Google Chrome Properties Window
  5. Close all Chrome windows.
  6. Start Chrome again using the shortcut you just created.
  7. Open WebShare Cloud and view a project using Scan View. This should resolve display issues. If not not, change the settings in WebShare Cloud.

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Change Settings in WebShare Cloud

Although changing WebShare Cloud settings is likely to resolve display settings, the rendering quality while rotating the camera may be compromised.

  1. Open WebShare Cloud.
  2. Go to Settings > Scan View.
  3. Scroll to the bottom of the page and un-check WebGL Acceleration.
  4. Click OK.
  5. Press F5 to reload the page. This should resolve display issues. If not, contact FARO Support.

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