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FARO® Knowledge Base
General: Warranty-Training-Corporate
Here you will find common articles shared by all FARO products, such as service and support information, training details, warranty, and other corporate documents.

General: Warranty-Training-Corporate

Contents

Here you will find common articles shared by all FARO products, such as service and support information, training details, warranty, and other corporate documents. For product specific information, please select your product from the home page.

 

    • Warranty-Hardware
      Warranty-Hardware
      Pages: 10
      • Warranty Plans and Support for Legacy Hardware or Software
        At FARO®, we are committed to providing you with the best possible service and support. As part of this commitment, our comprehensive warranty policy provides support and protection to meet your business needs for the life of your FARO hardware or software.
      • Service Plans for FARO Hardware
        FARO is focused on providing competitive service plans tailored to fit your needs. Each plan offers convenient benefits to maximize uptime and lower the total cost of ownership over your device’s lifespan. All plans are offered in 2, 3, 4, and 5-year terms at point of sale, extended plans/renewals are offered in 1, 2, and 3-year terms.  Loaner equipment is also available to minimize any potential downtime.
      • Warranty Plans for FARO Cobalt Design
        Here is what is included in each warranty plan offered by FARO® for the Cobalt Design.
      • Warranty Term for FARO Accessories
        All accessories purchased through FARO® come with a 90-day warranty covered by FARO.
      • Spark-Proof, Explosion-Proof, and Intrinsically Safe
        FARO products are not designed to be used in hazardous locations that may be explosive or cause a fire hazard. In electrical engineering, a hazardous location (HAZLOC) is defined as a place where concentrations of flammable gases, vapors, or dusts occur. Electrical equipment installed in such locations must be specially designed and tested to ensure they do not initiate an explosion due to arcing contacts or high surface temperature of the equipment.
      • Warranty and Ownership Transfers for FARO Devices or Software
        You can transfer the ownership and warranty of your FARO® device to a new owner, but according to the FARO software license agreement, you must request permission to transfer FARO software.
      • Warranty and Service Policies for Hardware Operating Inside a Nuclear Facility
        As long as a nuclear work environment is legally safe for operators to work without protective gear, it is safe for FARO hardware and computers as well. When used under safe conditions, we will continue to service FARO hardware and provide recertification certificates as needed.
      • Warranty and Service Policies for Hardware Exposed to Hazardous Contaminates
        The capabilities of FARO’s products encourage their use in many different applications and environments. Some work environments may contain contaminates, such as chemicals, radiation, bio-chemical waste, particles, ozone, water, fire, smoke, lead, or other dangerous or hazardous chemicals or materials. These contaminates can damage FARO products or their parts.
      • FARO Products No Longer Eligible for Repair or Certification
        According to your license agreement, legacy FARO® devices that need to be serviced are evaluated by factory technicians, who offer you service and repair options for as long as knowledge, materials, and resources are available. FARO makes every reasonable effort to repair your Legacy devices and issue calibration certificates when possible. However, once materials and resources have been exhausted, FARO can no longer offer repair, calibration, or certification of these devices.
      • Warranty Information for Computers Purchased From FARO
        At FARO we are committed to providing the best products, services and support to our customers.  As part of this commitment, we wish to inform you of our FARO® supplied computer warranty policy.
    • Warranty-Software
      Warranty-Software
      Pages: 3
      • Software Maintenance Plan Benefits for FARO Software
        An up-to-date FARO® software maintenance plan gives you immediate and easy access to technical support and the latest software releases, including upgrades with new convenience and efficiency features as well as bug fixes. Refer to your sales order to understand how your maintenance plan is handled and what you need to do to maintain it.
      • Warranty Plans and Support for Legacy Hardware or Software
        At FARO®, we are committed to providing you with the best possible service and support. As part of this commitment, our comprehensive warranty policy provides support and protection to meet your business needs for the life of your FARO hardware or software.
      • Warranty and Ownership Transfers for FARO Devices or Software
        You can transfer the ownership and warranty of your FARO® device to a new owner, but according to the FARO software license agreement, you must request permission to transfer FARO software.