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Knowledge Base

GeoSLAM Software

Hub

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FARO® Knowledge Base

Troubleshooting a GeoSLAM Hub License Activation

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Overview

In this article you can find a list of steps to make sure a GeoSLAM Hub license is activated successfully.

Procedure

One of the following error messages can occur when a GeoSLAM Hub licence is being activated:

  • Activation failed: unable to add trusted storage license source  (Storage anchor break found)
  • Activation failed: activation utility closed unexpectedly
  • Activation failed: unable to send the capability request (Generic communications error.)
  • Updating Licenses. This operation is taking a little longer than usual. Please wait
  • Multiple errors occurred

If you encounter any of these error messages, please check the following:

  • Make sure you are connected to the internet when trying to activate the license
  • Make sure you are not connected to a VPN
  • Your firewall restrictions might be blocking GeoSLAM Hub from accessing the license server. You will need to ask your IT department to unblock the domain flex1599.flexnetoperations.com and the ports 80 and 443
  • Your firewall might also be blocking GeoSLAM Draw from accessing the server, so make sure the domain www.pointcab-solutions.com and port 8080 are also unblocked

If these have been checked and the license still cannot be installed, please contact GeoSLAM Support with your license code and ask them to return the license to you. A member of the team will then be in contact with further instructions.