Portlock Issue Troubleshooting for Measure X, 3 or 4
This information will help with the setup of the parallel port/ USB ports used with Measure X, Measure 4 or Measure 3.
Printer Port (Using Parallel Port Lock)
Go to my computer, control panel, system, hardware, device manager, ports (Com & LPT), click on printer LPT1.
- Under device status: It should read: This device is working properly.
- Device usage: It should read: Use this device (enabled).
Under port settings tab
- Filter research methods: It should read: Never use an interrupt.
- LPT port number: It should read: LPT1
USB Port (Using USB Port Lock)
Go to my computer, control panel, system, hardware, device manager, Universal Serial Bus Controllers.
- Make sure no conflicts are present.
Software Security Token
Go to my computer, control panel, system, hardware, device manager, Software Security Token.
- Rainbow USB Super Pro should have no conflicts.
DOUBLE CHECKS
Check that no conflicts are cause by unauthorized software or hardware (palm pilots, digital cameras, scanners, zip drives, etc.)
Check the cables and connectors for bent pins, secure connections, or damage.
Check to make sure that the correct portlock is being used.
If multiple versions of Measure Measure are installed on your computer and are not able to communicate with the portlock, it is due to the order they were installed. Versions of Measure should be installed in the order of their release. For example, if Measure X and Measure 4 (or Measure 3) are both installed on the computer. Measure 4 (or Measure 3) needs to be installed before Measure X