Skip to main content
                     
As-Built As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As-Built - Modeler VirtuSurv - VirtuSurv 2019          
BuildIT BuildIT - Projector BuildIT - Construction BuildIT - Metrology              
CAM2 CAM2 - SmartInspect CAM2 - 2023 CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4 CAM2 - AnthroCAM CAM2 - 2019 CAM2 - 2020
CAM2 CAM2 - 2021                  
Cobalt 3D Imager 3D Imager - Cobalt                  
Cobalt Design Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
Computers Computers - All Computers                  
FARO Aras 360 & CAD Zone FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius    
FARO Connect FARO Connect - Connect                  
FARO Zone present4D - present4D                  
FARO Zone 2D FARO Zone 2D - 2018 FARO Zone 2D - 2019 FARO Zone 2D - 2020 FARO Zone 2D - 2021 FARO Zone 2D - 2022 FARO Zone 2D - 2023        
FARO Zone 3D FARO Zone 3D - 2018 FARO Zone 3D - 2019 FARO Zone 3D - 2020 FARO Zone 3D - 2021 FARO Zone 3D - 2022 FARO Zone 3D - 2023 FARO Zone 3D - 2024      
FARO Zone 3D Advanced FARO Zone 3D Advanced - 2018 FARO Zone 3D Advanced - 2019 FARO Zone 3D Advanced - 2020 FARO Zone 3D Advanced - 2021 FARO Zone 3D Advanced - 2022          
FaroArm/ScanArm FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
FaroArm/ScanArm FaroArm/ScanArm - Digital Template FaroArm/ScanArm - Gage FaroArm/ScanArm - Quantum S Max FaroArm/ScanArm - Quantum M Max FaroArm/ScanArm - Quantum E Max FaroArm/ScanArm - Gage Max        
GeoSLAM Software GeoSLAM Software - Connect GeoSLAM Software - Draw GeoSLAM Software - Hub GeoSLAM Software - Volumes            
GeoSLAM ZEB GeoSLAM ZEB - Horizon GeoSLAM ZEB - Horizon RT GeoSLAM ZEB - Revo GeoSLAM ZEB - Revo RT GeoSLAM ZEB - Go          
Hand Held Scanner 2D Hand Held Scanner - ScanPlan 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 3D Hand Held Scanner - Freestyle 2          
Language Quality HT MT AT NT INT - Internal Sales - Internal Resources Sales - Order and Quote Sales - Product Info Sales - Sales Readiness Sales - Training
Language Quality Sales - Product Launch Sales - Promotions CS - Quote to Invoice CS - Phone System CS - New Hire Training CS - General CS - Product Info CS - Licensing CS - Procedures General CS - Procedures Salesforce
Language Quality CS - Procedures Loaner CS - Procedures SAP                
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - Portuguese Language - French Language - Korean  
Laser Projector RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon 3D Laser Scanner - Focus S Plus 3D Laser Scanner - Swift 3D Laser Scanner - Focus Premium
Laser Scanner 3D Laser Scanner - Focus Core                  
Laser Tracker Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Vantage S Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage E Laser Tracker - Vantage S6 Laser Tracker - Vantage E6  
Legacy Gage Legacy Gage - Bluetooth Legacy Gage - Plus Legacy Gage - Standard Legacy Gage - Power            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Mobile Scanner Mobile Scanner - Orbis                  
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv      
RevEng RevEng - RevEng                  
ScanArm ScanArm - Design ScanArm 2.0 ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C            
SCENE SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare 2Go App SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT SCENE - 2019
SCENE SCENE - 2go App SCENE - 2020 SCENE - 2021 SCENE - 2022 SCENE - 2023          
Serial FaroArm Serial FaroArm - Silver Serial FaroArm - Gold Serial FaroArm - Bronze              
Sphere FARO Sphere - Sphere                  
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                
WebShare WebShare - Enterprise WebShare - WebShare Cloud                

SCENE

2023

2022

2021

2020

2019

2018

7.x

6.x

5.x

4.x

LT

Capture and Process

WebShare

WebShare Cloud

Enterprise

CAM2

2023

2021

2020

2019

2018

Measure 10

SmartInspect

Measure Q

Measure X

Measure 3/4

FARO Connect

Connect

FaroArm/ScanArm

Quantum S Max

Quantum M Max

Quantum E Max

Gage Max

Quantum S

Quantum M

Quantum E

Gage

Edge

Fusion

Prime

Platinum

Legacy Quantum

Titanium

Advantage

3D Laser Scanner

Focus Core

Focus Premium

Focus S

Focus S Plus

Focus M

Focus3D

Focus3D X

Focus3D X HDR

Focus3D S

Photon

Laser Tracker

Vantage S

Vantage S6

Vantage E

Vantage E6

Vantage

ION

Si

X

Xi

As-Built

AutoCAD

Revit

Modeler

VirtuSurv

VirtuSurv 2019

VirtuSurv 2018

FARO Zone 3D

2024

2023

2022

2021

2020

2019

2018

FARO Zone 2D

2023

2022

2021

2020

2019

2018

BuildIT

Construction

Metrology

Projector

RevEng

RevEng

Visual Inspect

CAD Translator

Mobile Scanner

Orbis

3D Hand Held Scanner

Freestyle 2

Freestyle3D Objects

Freestyle3D X

Freestyle3D

Laser Projector

Tracer SI

Tracer M

RayTracer

RayTracer

GeoSLAM ZEB

Horizon

Horizon RT

Revo

Revo RT

Go

GeoSLAM Software

Connect

Draw

Hub

Volumes

Legacy Gage

Bluetooth

Plus

Standard

Power

3D Imager

Cobalt

Legacy Software

CAM2 Gage

ScanArm

Design ScanArm

Design ScanArm 2.0

Design ScanArm 2.5C

Forensic ScanArm

WebShare 2Go App

WebShare Server and 2Go

FARO® Knowledge Base

Warranty and Ownership Transfers for FARO Devices or Software

Warranty_Icon_En.png

 

Attention FARO® Distributors:

Please complete the Distributor Asset Transfer Form to request a transfer of an asset to an end user.

You can transfer the ownership and warranty of your FARO® device to a new owner, but according to the FARO software license agreement, you must request permission to transfer FARO software.

  • For FARO hardware, click here for the Customer Asset Transfer Form. Fill out and submit the form to FARO Support.
  • For FARO software, the software associated with the hardware can be evaluated for transfer as part of the hardware transfer process. FARO does not transfer software without a hardware transfer.

Typically, transfers are granted provided both the following conditions are met:

  • The asset has been used and is more than 12 months old
  • The asset may not be sold/transferred to an embargoed “State” and all applicable sanctions lists apply

Overview

The Customer Asset Transfer form enables you to transfer ownership of your FARO hardware from one person, business, or business unit to another. This enables the new owner to contact FARO support to get information about the device and its warranty. If you are transferring a device and there is still remaining time on the warranty plan, the new owner can receive benefits from having an active warranty. Anyone can request the transfer of a FARO device to a new owner, but only authorized FARO distributors can transfer FARO software without first asking FARO for permission. Consult the appendices of the User Manuals for both your FARO hardware and software for details about transferring ownership and warranty. 

Example

Suppose you want to sell or give away your FARO device. It still has a valid hardware warranty. You fill out the Transfer of Assets form included in this article and email it to FARO Support. The Support Agent changes the ownership of the device and warranty to the new owner and notifies you that the device and warranty have been successfully transferred.

Your FARO device has software that goes with it. You might think that because you received the notification from FARO Support that the device has been transferred to the new owner, that the new owner has the right to use the software and receive benefits from the remaining software warranty. That can only happen if you, as the original owner, ask FARO for written consent. If the original owner does not ask for written consent, the new owner is not legally authorized to use the software, get support, or receive upgrades from FARO.

See Also

 

Keywords

transfer asset, transfer maintenance plan, transfer warranty plan, transfer ownership, transfer service agreement, transfer support agreement, transfer certification, guarantee, factory service